Thistle Euston

Das Bemühen der Angestellten um Problemlösung (s. u.)

Auch wir hatten Probleme mit dem Schlüssel (Plastikkarte) und haben dann ein Spiel daraus gemacht, bei wem sich beim wievielten Versuch die Tür öffnen ließ.

Location also the availability of single rooms.

Huge queue to check in, then most people's rooms weren't ready, then the girl at the desk had never heard of my booking.

The best way to describe this hotel is functional. It 's immediatly behind Euston Station which was very convenient for me. You would need to walk though to go out to eat or get a cab. There are lots of restuarants on Southampton Row about 15 to 20 minutrs walk away. The brasserie in the hotel was good as was the food. All in all my stay was ok although I was only there for 12hrs!

The room was cold and I had to ask for a heater. The air con / heating system didn't work. I also noticed that the bath towel was dirty although I'd used it before I realised. There were only enough towels for one person even though I'd booked for two.

The hotel staff were friendly , the rooms were large and clean ,location of hotel was great.

The walls were very thin i could hear everything from both sides of my room.

Excellent service. Bar comfortable and drinks at reasonable price.

Excellent staff & service. Breakfast was superb, the restaurant manager was brilliant.

The bathroom needs shelves & hooks, nowhere to hang or put anything!

location spot on for tubes and theaters.food quality excellent,cost of rooms reasonable

security should be improve at the main entrance. no presence.

As hotels go it was ok. Like it because it is so near to the main line station.

The staff on reception are not from the uk, so did not always understand what I was trying to say to them. A debit had been taken from my card proir to my arrival, trying to sort this poblem out, on a saturday night was impossible. I had to contact the hotel after I returned home. After paying the bill in full! And 2 telephone calls, (which were not returned as promised) then an e-mail, the problem, which was their fault was resloved. With a sorry.

Staff were helpful and polite.

1. The card-key system was frustratingly dependent upon the knack of swiping it to open the door, which I never mastered and I had to ask other people to do this for me. This was stressful and embarrassing. 2.The area outside stank of urine and it was necessary to walk past drunken, intimidating people. 3.Overpriced: advertised price stated 'Taxes includud' but I was charged 15% vat . (£120.15) for 1 night's stay -no breakfast. 4. There was no bath. 5. The bed was hard and uncomfortable.

Locality

We felt that the bedroom facilities failed in that there were two of us in the room, Shower jel and shampoo was supplied for only one and on the second day was not replenished. Tea making facilities very basic. Breakfast expensive and not great choice.

Decor of rooms was nice, and although bathroom was small there was good size shelf to put toiletries. Lighting good. Very handy for tube. Location was nice and quiet for London.

we stayed four days. At breakfast only one morning were we asked if we would like tea or coffee! Other times we waited and had to ask eventually! Also toast arrived on plates! what happened to toast racks?and one morning there was no teaspoons! Obviously nobody in overall charge of breakfasts. Reception staff were very helpful. Computers for guests were not working, we could not access emails.

The room was small but clean and comfortable. The location, close to Euston station, and a short walk from Tottenham Court Road is fantastic.

The service in the brakfast room was unfriendly and almost hostile.

Breakfast was alright - but strange selection of juices

Worn out sheets - pokey room at the very end of a long corridor - smallest bath in the world!