Thistle Euston

Amabilité du personnel et rapidité de la réponse aux problèmes (voir ci-dessous)

Froid dans la chambre à l'arrivée cela à necessité un chauffage electrique d'appoint + petit souci avec la douche

Excellent service. Bar comfortable and drinks at reasonable price.

Excellent staff & service. Breakfast was superb, the restaurant manager was brilliant.

The bathroom needs shelves & hooks, nowhere to hang or put anything!

location spot on for tubes and theaters.food quality excellent,cost of rooms reasonable

security should be improve at the main entrance. no presence.

As hotels go it was ok. Like it because it is so near to the main line station.

The staff on reception are not from the uk, so did not always understand what I was trying to say to them. A debit had been taken from my card proir to my arrival, trying to sort this poblem out, on a saturday night was impossible. I had to contact the hotel after I returned home. After paying the bill in full! And 2 telephone calls, (which were not returned as promised) then an e-mail, the problem, which was their fault was resloved. With a sorry.

Staff were helpful and polite.

1. The card-key system was frustratingly dependent upon the knack of swiping it to open the door, which I never mastered and I had to ask other people to do this for me. This was stressful and embarrassing. 2.The area outside stank of urine and it was necessary to walk past drunken, intimidating people. 3.Overpriced: advertised price stated 'Taxes includud' but I was charged 15% vat . (£120.15) for 1 night's stay -no breakfast. 4. There was no bath. 5. The bed was hard and uncomfortable.

Locality

We felt that the bedroom facilities failed in that there were two of us in the room, Shower jel and shampoo was supplied for only one and on the second day was not replenished. Tea making facilities very basic. Breakfast expensive and not great choice.

Decor of rooms was nice, and although bathroom was small there was good size shelf to put toiletries. Lighting good. Very handy for tube. Location was nice and quiet for London.

we stayed four days. At breakfast only one morning were we asked if we would like tea or coffee! Other times we waited and had to ask eventually! Also toast arrived on plates! what happened to toast racks?and one morning there was no teaspoons! Obviously nobody in overall charge of breakfasts. Reception staff were very helpful. Computers for guests were not working, we could not access emails.

The room was small but clean and comfortable. The location, close to Euston station, and a short walk from Tottenham Court Road is fantastic.

The service in the brakfast room was unfriendly and almost hostile.

Breakfast was alright - but strange selection of juices

Worn out sheets - pokey room at the very end of a long corridor - smallest bath in the world!

Close to Euston BR train station and Underground, so convenient for town. Staff were helpful, if a little rushed.

Rooms a bit small. The breakfast was very poor - and certainly not worth the asking price.

I had to book in last minute, because of the tube strike. Having stayed for just one night, I found the hotel to be very efficient and staff friendly. Would definitely stay there again.