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Brighton Road, Horley, RH6 8PH, United Kingdom – Show map
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27 properties in Horley
Including hotels, apartments, villas and more.
30 verified reviews
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Website and customer service in English (UK) and 41 other languages
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Food & Drink
Restaurant, Bar, Breakfast in the room
Room service, 24-hour front desk, Currency exchange, Luggage storage, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating
From 15:00 hours
Until 11:00 hours
Cards accepted at this property
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Based on 30 reviews
Value for money
Show reviews from:
16 December 2013
Some problems with room key but likely a one-off issue.
Comfortable and clean room. Nice breakfast.
3 December 2013
Upstairs rooms not refurbished like downstairs so not as nice but still ok! (Staff said they will be upgraded at some point!!)
Have stayed here several times, Friendly staff, clean, comfortable, lovely modern rooms & ensuites (downstairs), parking and close to gatwick with door to door taxi transfers!
27 November 2013
The bed! This was very hard and uncomfortable. I have lower back pain and was crippled the next day. I understand why the mattresses are firm but a soft topper would have been great.
The staff were very pleasant. the breakfast was very good.
26 November 2013
Booked the hotel because of smokingroom. On arrival, all of their 2 rooms were booked after all. No solution provided. Very bad treatment at reception!! Noisy rooms! Phoned booking.com during my stay, but they did not sort it out either. Do not go there!
24 November 2013
I have stayed at this hotel on numerous occasions prior to flying from Gatwick - and will continue to so do when it fits in with my plans in the future - however, I have always found there to be no mobile phone signal in the bar area. Not sure if this is something which can be addressed, but I thought I would mention it. This hasn't really caused me major problems, but was the only thing I could think of to note as a dislike.
I stayed in Room 113 and the refitted bathroom was excellent - brilliant shower cubicle Facilities for drinks and snacks in bar were good and service excellent. Taxi transfer to and from airport very convenient (PLEASE NOTE: Taxi trip is still £6 per journey and NOT £9 as stated in hotel specification - an extra saving)
24 November 2013
Thank you liz you and you fellow colleagues have the perfect customer service qualities, keep up the the good work you are are a credit to the hotel and the industry .. Well done Lorraine
21 November 2013
Comfy bed, great shower. Nicely decorated, well planned room.
19 November 2013
Everything was perfect,especialy the pub staff was great.Thank you Zoe!
13 November 2013
When open wardrobe closet door blocked entrance to bathroom. Staff should have mentioned the additional parking charge when I checked in.
Location and facilities. Restaurant really nice. Despite being a modern hotel, this palce is very old and has a long history going back several hundred years.
11 November 2013
We really appreciated the fact that they upgraded us to a family room as they hadn't accommodated the cot in the booking request. The general room was clean and neat. The shower was outstanding!!!
8 November 2013
Have stayed here several times ..it's Clean, comfortable, modern rooms (downstairs, upstairs still ok but not as upto date as downstairs) very friendly and helpful staff and great for stop over if flying out / into Gatwick!
3 November 2013
Not being able to open the window more than a couple of ins.We were on the ground floor.
Conviniant for Gatwick Airport.
3 November 2013
Bed was broke, cleaner knocking at 7.30 ,paying for parking
Bathroom, hotel was clean and modern, free wifi
31 October 2013
Took a while to get a reply to emails. Window in room had single glazing, so some room noise could be heard.
Great value, great staff. Very nice food. Very accommodating as we needed slight modifications to the room.
30 October 2013
The Radiator would not turn off the blasting hot heat I had to sleep with a fan on Ridiculous Woke up exhausted
Location After sales service
23 October 2013
Room lighting a bit dark.
Hot water, bath and shower in the rooms. Spacious rooms, Staff we're very helpful. Closeness to gatwick airport, but not loud. Breakfast was a good deal.
22 October 2013
We never got our wake up call.
breakfast was really good and the staff in the restaurant where also excellent.
19 October 2013
Good value for money.
18 October 2013
We booked a non-smoking twin room, but were given a smoking double room instead, and without prior notice.
17 October 2013
no bar open
13 October 2013
Efficient , clean and good value , good breakfast
11 October 2013
I booked this hotel for the sole reason that we could get a smoking room, I booked the room online and the receptionist confirmed this on our arrival as it was stated on my booking details, as there are only 2 smoking rooms in the hotel and they were occupied my request was not fulfilled resulting in trips outside everytime we wanted to smoke, not a relaxing evening at all. I was also shocked at the very high price of the food in the restuarant and room menu.
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