Menzies Chequers Hotel London Gatwick  

Restaurant - long wait for indifferent food. Staff not communicating with guests. Noisy staff in car park moving cars to secure parking after midnight.

Cleanliness of room and overhaul decor especially bed linen was of a very high standard. The evening meals could be improved upon as meal took some time to arrive and the quality was acceptable but no more. On the second overnight stay on return from holiday the Night Reception asked me for my Barclaycard details even though I had booked and paid for on-line. I thought this was strange and he said don't worry now, we will sort it out in the morning. When I booked out in the morning the day staff didn't ask for any details? However We will Definately stay at the Menzies for our next overnight stay before departing/arriving Gatwick.

nice clean room, very pleasant girl on reception

i had a downstairs room with the window onto the covered entrance to the hotel at the back near the car park. I dont smoke but customers were smoking there and it was drifting into my room. They need a smoke shelter out the front of the hotel. There was also a very strong smell of other smoke in the hotel which i reported to the chap on reception who did not seem one bit interested. I had to wait 30 mins for the breakfast buffet to be topped up with hot food and that was at 9am.

It is close to the airport

It did not meet my expectations for a four star hotel. The heating in my room did not work.

The girl on reception (dark hair and glasses-sorry didn't catch her name!) was amazing-so helpful in every way, went out of her way for me. Really appreciated her help-she was so polite and friendly. :) I'm airline staff so I stay in a lot of hotels, and this one was lovely- really liked it.

The only thing I was disappointed at was the size of the room-it was tiny for having paid for a superior double room. Absolutely tiny. My other half is a first officer and they stay at Menzies, and he was surprised at how small my room was, he said their rooms are always a decent big size. So it disappointed me that I'd paid for a superior double and it was so small. That's all that disappointed me really. The room itself was lovely, just very small.

I will not be using your services again. When I got there they told me you had cancelled the booking. Luckily they did have rooms available and reinstated the booking. Would be very grateful if you could let me know how this could have happened Michael Terry

Staff were more than helpful, having picked up my wife from the airport at Midnight we only got down to breakfast at 9.35. They stopped serving at 9.30 but were still happy to open everything up and get us what we wanted which was a full English breakfast.

Good location for airport at reasonable rates

Very comfortable and a great place to stay for connecting flights the next day.

Nice clean hotel, Excellent breakfast, nice clean modern small room, nice wet room.

Thought we'd treat ourselves while visiting relatives as its xmas and get a Superior Double room with seating area- Turned out to be a small room made smaller by putting a table and chair in , Management response- "The chair and round table which are in the room are classed as the seating area."Also the wet room door opened onto the wardrobe door which caused a few problems Ideal room for single person Dread to think how big a double room was, also adjoining pub was cold and gloomy but once orientated the Horley only a short walk with nice pubs

Place lacks any social atmosphere. At 9.30 pm on Christmas Eve there was one customer in the public bar. It should have been packed on Xmas Eve.What have you done to frighten away all the local customers? Perhaps it's because you only sell expensive,imported beers, and not beers brewed within just a few miles of Horley

I have known the Chequers since childhood. I like the mix of modern comfortable accomodation and facilities, and still retaining the traditional pub.

Staff excellent,despite a xmas function being held, staff made every effort to ensure thry met guest needs.