Thistle London Heathrow  

Location

Thought it cold have been better, decor was dowdy and it looked as though it was ready for refiubushment

easy, fast, efficient

carpets stale, internal sound insulation poor (noisy corridors) which is a considerable shortcoming for a hotel that operates 24/7

Its convenience, cleanliness and comfort.

I will complain here ... why make it so easy to affirm and more difficult to register complaints. My daughter actually stayed at the hotel and though she double checked the night before, being told that the restaurant would be open for breakfast until the advertized time, she came down for breakfast to be told it was too late ... and after much insistence that either she be given the pre-paid breakfast (c£15) or be refunded, a tired, cold and inferior tray was produced. She will certainly avoid Thistle unless absolutely essential. And of course, this colours my response.

The location is very close to T5. Staff is really friendly. Check took me just 3-4 min.

The rooms are old, but clean. I will give 3 not more than 3.5 star When I was booking, it saying 4 star. I dont think so. I will stay here again only if It will be not more than 50 pounds per room

The location, the food,the staff. Well done to preet!!!! :-)

Very close to Heathrow airport.

The bar staff argued (shouting at each other) for the duration of our time in the bar. The Stella from the tap was flat but they didn't care when we pointed it out to them.

The staff were absolutely fantastic on arrival and on departure. Extremely helpful on reception a credit to the hotel.

The extremely, extremely thin walls, you could here everything next door! It was not mentioned anywhere about the £4.50 charge for the Hopper Bus and the fact there is a free public transport bus no 423 from terminal 5.

We required an overnight stay at Heathrow to enable us to catch an early morning flight. The hotel was well situated for Terminal 5 and good value for money and suprisingly quiet as it is near an airport

Internet was not working - this was one of the reasons that I selected the hotel: close to airport for business trip following day, and intetnet connectivity for preparation. They advised that it would be working in 1 - 2 hours, but it clearly (with hindsight) was not going to be fixed that evening. They then said I could buy a voucher and try to connect, but if it didn't work the voucher was non-refundable - unacceptable

The convenience of being close to Heathrow Airport. Very sound proof windows - couldn't hear the aeroplanes at all even though I could see them landing from my window.

Mattress very hard, pillows too spongy, heavy duvets - not comfortable at all. We requested 2 small cushions to use instead, which were kindly given for us to use instead. Had a few spiders (3 in total) crawling on the sheets, so maybe needs some fumigating. Toilets too close to wall making it very uncomfortable to sit normally - had to almost sit "side-saddle" when using loo.

We stayed at the Thistle because of its proximity to Heathrow as we had an early flight the next day. All in all the room was as expected. The bathroom was a little dated but none the less clean and presentable. The bed was very comfortable and the room well equiped. The double glazing is brilliant - right next to the airport but no noise! The reception staff were very pleasant and informative about the area. There is a shuttle bus to the various terminals (not sure if there is a charge for this) - and the Thistle does have rates for stay and park if you are holidaying.

The staff were efficient and welcoming.It was functional and met needs of a traveller passing through

I had the impression it was nearer to Terminal 5 that it was in reality. The corridors are narrow and a bit claustrophobic - they need something to lighten thm up - it felt more like a dormitory than a hotel. I was late in arriving - 10pm+ but the food choice on offer at the Bar was not very apetizing and the qualityof the meal was poor and extremely poor value.I Am not sure it would have impressed an overseas visitor. I have been to other Thistle Hotels and expected better.I Would not rebook at this venue.

Room was smaller than expected