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Thistle London Heathrow
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7.2
Top
Based on
695
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Mike
Solo traveller
Newark,
United Kingdom
June 28, 2009
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I arrived at 10pm and had to wait 30 mins to check in. The rooms look the same as when I last stayed 20 years ago! |
3.5 |
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Christopher
Mature couple
Solihull,
United Kingdom
June 28, 2009
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Clean comfortable bed Needs a refurb in parts |
7.5 |
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Anonymous
Solo traveller
United Kingdom
June 28, 2009
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No aircraft noise despite proximity to Heathrow. Having booked this hotel because of the parking provision, it was nearly impossible to find a parking place. Check-in was long and slow and then they had no record of my booking. |
5 |
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Darren
Family with young children
singapore,
Singapore
June 27, 2009
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Poor service due to being undermanned- poor food service- over 1 hr to wait for a meal is very bad; absolutely expensive breakfast - that the food is poor selection. No assistance with bagage - overal a very poor experience |
2.5 |
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Anonymous
Solo traveller
United Kingdom
June 26, 2009
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I found this hotel to be a good location to the airport given I had to fly in late at night and then fly out early the next morning - the rate was also good. Even though the rate I got was good I found my room to be shabby and in need of updating the furniture etc there was also what looked like rust or mould marks around the bath tiles and taps. |
3.5 |
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Anonymous
Solo traveller
Austria
June 25, 2009
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Confort and easiness of access to airport (shuttle) |
8 |
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George
Family with older children
hove,
United Kingdom
June 25, 2009
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Accessibility to Terminal 5 , and wonderful atmosphere sitting on the balcony with wine and family and watching the planes taking off no lift |
9 |
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Anonymous
Mature couple
United Kingdom
June 23, 2009
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close location to Airport. long term parking facilities. Noticed the staff very slow in serving customers, everytime we have stayed there. very slow with check in and cueck out, quite happy to let customer wait at check in desk until you ask them to serve you. The last time We stayed there we were given a room that did not have any coffee and tea facilities. The bed was very small for two people, compared to previous stays. |
6.5 |
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Anonymous
Mature couple
Bahrain
June 20, 2009
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Very friendly and efficient restaurant manager. This is a more basic hotel than we had imagined it to be. It all needs serious upgrading. |
4.5 |
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Anonymous
Solo traveller
United Kingdom
June 19, 2009
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Location, parking over 3.5 day period and hopper bus. Poor bar areas, slightly scruffy appearance of hotel, very slow check-in and check-out. It was very, very slow and not down to the number of people waiting. It was just slow! |
5.5 |
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Anonymous
Group
United Kingdom
June 18, 2009
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Convenience from airport Stayed here many times. Air-conditioning in rooms doesn't always work well, or work at all. No apology or discount. |
6.5 |
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Les
With friends
st. leonards-on-sea,
United Kingdom
June 8, 2009
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Close to airport. nothing else to add really. Very long walk from reception to room. Air-con or plumbing very noisy and kept me awake. |
5 |
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Tricia
Solo traveller
Blackwood,
United Kingdom
June 8, 2009
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Reception slow , mess up with room booked, took 20 mins to check in and check out was slow. no lift and heavy bags to carry. not good for a lone female traveller. just a very disorgainsed operation |
5 |
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Marie
Solo traveller
LONDON,
United Kingdom
June 7, 2009
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Cleanliness The room too hot even though the air conditioner was one and the windows needs to be opened for fresh air especially NOW in summer time. I wonder why there is no small bottles of drinking water and herbal tea bags at least for a welcome pack in the room. Transport connection from terminal 4 is terrible I took 3 different buses to enable me reach the hotel. |
7 |
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Anonymous
Solo traveller
Kenya
June 7, 2009
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Very convenient location, just 5 minutes from Heathrow's Terminal 5; excellent price, restaurant has a great view of Heathrow and the food was good. I paid GBP 50 for the night and it was definitely well worth the price. |
9 |
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Anonymous
Solo traveller
Australia
June 5, 2009
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Cannot comment as the Hotel was fully booked when I arrived and Ihad to stay at the Park Inn, together with a few other people. However, your night manager organized everything very efficiently and I had a pleasant stay at the Park Inn. The fact that you had overbooked and I had to go to another hotel. |
7.5 |
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Patricia
With friends
Cleethorpes,
United Kingdom
June 5, 2009
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The price I was quoted on line was reasonable - however it was not the price they wanted to charge me when they could not find my booking even when I showed them my proof of booking. the price went from 50 to 75 Although I had booked in advance the clerk could not find the booking in the system (20 minuee wait) and also the fact that I wanted to pay in cash caused another 5 minute wait while he found someone to check this with.Your access to the Internet was poor - a voucher system and there were no vouchers available!!! |
8.5 |
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Christopher
Solo traveller
Colchester,
United Kingdom
May 31, 2009
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the convenience of location to airport |
8.5 |
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Shirley
Solo traveller
Cremps,
France
May 28, 2009
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It was close to the airport The walls are quite thin and you can hear everything |
6.5 |
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Pamela
Solo traveller
Zoppola,
Italy
May 27, 2009
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Close to the airport Too much time to wait at reception for checking in. It looks a long procedure to check in. It is not possible to open the window so the air is changed only by air conditioning. The heating is supplied by air conditioning. As per my prevoius experience to another Thistle hotel in uk it means that in the cold season you need time to have a warm room. |
7.5 |
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Richard
Mature couple
Cheltenham,
Australia
May 17, 2009
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We used the restaurant and it was excellent. This is good as there are not many options within walking distance from the hotel. |
6.5 |
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Frances
Solo traveller
Solva,
United Kingdom
May 13, 2009
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Everything worked. Staff helpful. Bed very comfortable. Hopper bus to airport. Not enough milk/biscuits in the in-room tea/coffee provision. This was hidden away in a drawer and I would not have found it without staff help. |
7.5 |
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Andrew
Solo traveller
Baar,
Switzerland
May 13, 2009
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Convenient to the airport - clean and comfortable The decor in the corridors was shabby - prices for refreshments were high |
7.5 |
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Barbara
Solo traveller
Cheltenham,
United Kingdom
May 11, 2009
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not a lot! no lift. No help for the deaf. Reception staff not very helpful. Toilet paper fitting cut into my back as I used the loo, is fitted in the wrong place. |
5.5 |
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Tina
Family with older children
Southminster,
United Kingdom
May 7, 2009
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It was a lovely hotel, but I thought the tea making facilities were poor. The hotel was very stingy with milk, etc The fact that you advertise the use of a swimming pool and spa, but in fact it is up the road. When I decided to go for a leisurely swim it was closed!!! |
8 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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