Thistle London Heathrow  

Booked when the room was heavily discounted which made staying here very attractive. Location very near Terminal 5. Perfect for our early morning flight the next day. Try NOT TAKE a taxi from the airport to the hotel which cost £20 for the 10 min journey. Take the Airport Shuttle (£4.50) or you could work if you dare. Be aware that the airport shuttle bus driver may not carry change! Room was fine, on the ground floor but it's only a 2 level hotel.

Close to airport

Bedroom and bathroom are very old and small. Need renovation badly!! Thin & dirty carpet. Old furnitures.

The location is very close to T5. Staff is really friendly. Check took me just 3-4 min.

The rooms are old, but clean. I will give 3 not more than 3.5 star When I was booking, it saying 4 star. I dont think so. I will stay here again only if It will be not more than 50 pounds per room

The location, the food,the staff. Well done to preet!!!! :-)

Very close to Heathrow airport.

The bar staff argued (shouting at each other) for the duration of our time in the bar. The Stella from the tap was flat but they didn't care when we pointed it out to them.

The staff were absolutely fantastic on arrival and on departure. Extremely helpful on reception a credit to the hotel.

The extremely, extremely thin walls, you could here everything next door! It was not mentioned anywhere about the £4.50 charge for the Hopper Bus and the fact there is a free public transport bus no 423 from terminal 5.

We required an overnight stay at Heathrow to enable us to catch an early morning flight. The hotel was well situated for Terminal 5 and good value for money and suprisingly quiet as it is near an airport

Internet was not working - this was one of the reasons that I selected the hotel: close to airport for business trip following day, and intetnet connectivity for preparation. They advised that it would be working in 1 - 2 hours, but it clearly (with hindsight) was not going to be fixed that evening. They then said I could buy a voucher and try to connect, but if it didn't work the voucher was non-refundable - unacceptable

The convenience of being close to Heathrow Airport. Very sound proof windows - couldn't hear the aeroplanes at all even though I could see them landing from my window.

Mattress very hard, pillows too spongy, heavy duvets - not comfortable at all. We requested 2 small cushions to use instead, which were kindly given for us to use instead. Had a few spiders (3 in total) crawling on the sheets, so maybe needs some fumigating. Toilets too close to wall making it very uncomfortable to sit normally - had to almost sit "side-saddle" when using loo.

It was very convenient for Heathrow. The Hoppo bus stops right outside. The room was small but clean and the staff were very helpful. Great value for money.

No - if I want to be pedantic I'd say it was a long walk to my room but then I could have asked for assistance!

Got a £35 for the night deal.Hotel needs knocked down and rebuilt. Very noisy doors and a five minute walk from the bar to the nearest toilets. Very surprised the management haven't seen this as a problem

My husband was to arrive on the 17 jan but did not make it due to flight problems and we were there for less than 10 hours but no one could understand and just charge us for the one day we tried to talk to the staff there but they were so rude and did not want to listen to our stroy we are very upset with the whole issue we were hoping to make another booking for 2/29/12 as we will be in transit again but we dont know how it could be worked out as we paid for the one night that we did not use the hotel room thanks

Just the location because it is close to the airport