Thistle London Heathrow

It was only a short stay 4 hours so I was happy

Location, nothing else.

They didn't have the booking, wifi not included as shown (£6 for 90 mins!!), mouldy/mildewed and not really clean room, damp room, only one bath towel, peeling paint, very thin walls so can hear everything, no milk/whitener with the tea and coffee, slow and unhelpful reception, parking costs more than stated... I could go on.

The staff were especially helpful and courteous.

Clsoe to airport but holiday inn looked closer and cleaner misleading

Old and dirty the photos were for another thistle propertty

We booked a luxury double on the internet, but when we arrived at the hotel, after waiting 25 minutes to check in, we were given a twin basic room which stank of stale smoke! We were given another room but this still was not luxury!

Pleasant outlook from the bar . The view of the airport was spectacular

Very difficult to find for the first time visitor. Check in service very poor, only 1 staff member to accommodate 7 or 8 guests trying to ckeck in ' Made 2 phone calls to reception none of which were answered, had to walk down to reception to get my question answered.

The staff was very friendly and tried their best, allthough not allways well-informed. They managed to get my a new room in a fully booked hotel.It's convenient if you need a night at a hotel while waiting for a flight. The bus-service was easy and the service good!

The check-in was chaotic, my room wasn't made, I had to drag my 50 kilos of luggage up and down the stairs as there is no elevator, we were told the bar would be serving food untill 1 in the morning, but the kitchen had closed at 11 - and noone answered the calls for room service.

Close proximity for picking up somebody from heathrow airport and overnight parking was free. Restaurant had a good view of the runway and food was excellent and very friendly staff.

Would have like to have had coffee facility in the hotel bedroom especially as we were up at 5am.

This reviewer provided a score but did not have any comments

I arrived at 10pm and had to wait 30 mins to check in. The rooms look the same as when I last stayed 20 years ago!

No aircraft noise despite proximity to Heathrow.

Having booked this hotel because of the parking provision, it was nearly impossible to find a parking place. Check-in was long and slow and then they had no record of my booking.

I found this hotel to be a good location to the airport given I had to fly in late at night and then fly out early the next morning - the rate was also good.

Even though the rate I got was good I found my room to be shabby and in need of updating the furniture etc there was also what looked like rust or mould marks around the bath tiles and taps.