Best Western Menzies Strathmore  

Beds were very comfortable! Staff were polite and helpful. Nice cleanly rooms, sheets weren't changed though however. Very comfortable rooms. Could of done with a wireless connection, as it was advertised online with a wireless, but we had to use a cable to the wall to use the internet what was provide in the room. I think the shower plug was perhaps blocked, as it tool very long for it to drain. Had to stand around for a bit. But overall, I'm very pleased with my stay in the hotel and would definitely recommend and stay again! Thankyou!

The false advertising in having wireless internet. But there wasn't and instead they provided you with a Internet cable, which worked, sort if, sometimes. Blocked shower drain. The lack of changing sheets for the 3 nights we stayed, I think they were changed once, which I guess is ok..

I liked the price, the food the location in general was a nice break..

the room was very small especially the bed wasn't even a full double..

Had an amazing stay staff were very helpful. ~Room was quite and of a good size. Will stay there again.

I stayed on 2 separate occasions over the course of 4 days, as a staging post for Luton airport. On my 1st stay I booked a single room which had obviously been recently refurbished to a high standard and had a very comfortable bed. The wi-fi worked well and the Breakfast was fine and the staff were helpful.

The single room I stayed in was tiny and the hotel airconditioning fans were situated right outside the window so woke me up when they turned on in the early hours. So, on my second stay I asked to be upgraded to a larger room as I do have a best Western loyalty card. The check-in clerk obliged and put me in to a larger double room. But any extra space was taken up by an additional single bed squeezed in to the room to make it suitable for a family of 3 - so there was not any extra space. In addition the room was in desperate need of refurbishment. The carpet was stained and the paintwork chipped and grubby. The bathroom was tiny and the bath, sink and sealant around the edges were all stained. The bed was old and uncomfortable. Obviously the management have recognised that the rooms need updating and my experience of the small single room's finish would indicate that they are doing it to a good standard. However, it takes time to refurbish an entire hotel - so in the meantime, ensure to ask for one of the refurbished rooms if you stay here!

Good value for money accomodation and easy access to central London since the train station is located relatively very near to the hotel. The closeness of shopping mall is very convenient too.

This is not the first time we stayed at the hotel and never had any qualms. This time however, I was quite disappointed at the restaurant. Twice during our 3 night stay a sea bass dish was not available though mentioned in the menu. For our fist visit we therefore had no choice but to try the other fish dish available on the men. But when this happened the second time the following night we decided to go to another restaurant.

was more like a doss house than a hotel I will be sending a report to the head office

The staff is wery helpful

I was extremley pleased with the hotel, however the parking was ridiculous. They should look at getting parking validation for the multi- story car park. Availability to shops was exceptional and the service of all staff was brilliant, above and beyond. The parking would be the only thing stopping me from staying here in the future.

The night staff (one inparticular) was unhelpful and rude but the catering and day staff were very nice, welcoming and excellent with their services.

How helpfull all staff were

Hotel was nice, friendly staff, it was clean, rooms look nice.

The bathroom was fine, but had stains in the bath, so it didn't look very inviting to take a bath.You can hear water running in other rooms.

Location adjacent to Luton's shopping precinct is excellent.

My room was tiny with old furniture. In spite of the low price, the value was not good. All staff offhand.

Helpful reception staff clean modern room,quiet,very reasonable buffet breakfast.