Menzies Hotels London Luton Strathmore    

Le prix

Le bruit extérieur La trop petite chambre (environ 7m2) Le manque de place pour garer sa voiture

Le petit déjeuner copieux , la gentillesse des serveuses au restaurant le soir , le lit.

Le personnel ( masculin ) à la réception assez antipathique !!! Surtout celui de nuit !!! La baignoire un peu vieille avec le vernis qui s'écaille ...

Chambre et tout l'hotel ne sont pas à la hauteur d'un best western, quelle déception. J'ai chois cet hotel pour la réputation des best western, et bien aprés ça, je ne ferai plus mon choix sur ces critères. Ce qu'on appel spa ressemble plus à une piscine municipal qu'à un réel complexe de bien être comme on le laisse supposer sur booking. Jusqu'ici je n'ai jamais été décue par booking qui semble refleter la réalité, cette escapade marque un bémol.

Petit dej personel tres souriant et serviable

Parking pour la voiture payant la journée

La situation centrale. le prix raisonnable

Chambre exiguë et vieillote. Restaurant hors de prix (mais bon choix à proximité) Personnel serviable mais sous-staffé (20mn d'attente pour le check out de la chambre déjà payée la veille...)

Central Location

Room was a bit tired

Reception staff very friendly. Very good price for double room..especially considering use of leisure facilities were also included!

Not a great selection on restaurant menu, however, what we did order was very nice. Food and drink was also quite expensive!

excellent dining proximity to shopping centre and the square

poorly stocked bar. lack of sky sports golf coverage on weekend of players championship. these caused people to leave the hotel to find better venues.

1: Friendly Staff 2: Location 3: Quality Food & Service 4: Value For Money

The spa , but unfortunately it was closed form 20,00. Otherwise it is a nice hotel.

During dinner approx. 21,00 it was way too cold in the dining room due to ventilation when it was not needed.

Staff sold this hotel, we have stayed many times and will be back.

Not getting a pot of tea on sunday morning

staff were welcoming and friendly it was very clean and comfortable

have nothing bad to say

Room very clean.Bar comfortable.Bar food good.

Right in the centre

You can't control the heating We were upgraded but the room had a noisy generator outside.. And this was supposed to be an executive upgrade.

Convenient to station

Noisy Decor dated

Handy for both Luton Airport and Luton Railway Station making it an ideal place to stay if you dont want to pay London prices for accomodation.

N/A

Excellent location in city, and easy acess to shopping mall. I found hotel ideal for my business meetings travellings.

Cannot think of anything.

Hotel was very comfortable and cosy.Staff were very friendly.We had a very pleasant stay.We do intend to visit again next month. We are travelling to the F.a Cup final on 11th May.We are waiting on match ticket details before we book.

We would have one complaint regarding the Bar. There was a problem with draught lagers. Very frothy heads.All bar staff commented on this but did apologize.Also the temperature of the drink wasn't cold enough.It's only a minor complaint but this should not accur in an Hotel of your standard.

Comfort of bed. Cleanliness and friendly receptionist who went out of her way to cater for our needs.

Toilet door did not shut as the lock was not working. Please fix

the location was perfect, the pool area was fantastic and clean and well supervised, the rooms were nice and spacious and beds very comfy we slept comfortably the food was nice and fairly priced the reception staff and breakfast staff were lovely, friendly happy and approachable,, thank you

oh dear, sorry to have to complain, the room was not that clean, travel lodge have been the cleanest hotel i have ever stayed at,,, strathmore you need to up your cleaning regime ten fold, the bathroom was the worst, hair on floor, sink area not really cleaned, bath discoloured and not clean, shower head leaked when used by hand and bath plug hole was blocked!!! not good as water sat there ,, i didnt have time to complain as we had a very busy weekend, but it was not good at all. lastly i was not impressed that the two rooms i had booked as doubles had two single rooms in them, when irequested to have what i had booked reception said no!!! not impressed at all!!!

Friendly staff

Rooms a bit dated

Accessibility to town centre and location.

Customer service on reception was slow and bordering on rude at times. Room was small, too hot and the bed very uncomfortable

Staff friendly.(the breakfast were especially cheery) Beds comfy. Breakfast great.

Nothingo

Room cleanliness terrible Found the grape on the floor Dust everywhere Wake up call requested for 03:45am, woken up 02:45am instead, no apology by hotel staff,terrible hotel, will never stay there again!!! This hotel is not four star!

Hotelwas very friendly Polite staff Excellent breakfast choices Thoughly enjoyed my stay