Best Western Pinewood on Wilmslow  

Hotel decor

Only complaint no room service menu in our room

Excellent location if flying from Manchester Airport, either transiting or as a base. Good price, service, and choice of food, and amenities. Rooms comfy, and equiped, free wireless internet.

Location good, plenty of parking, adequate room and the offer made it value for money. Bathroom clean and hot water plentiful.

The reception staff when we booked in were less than welcoming. We ordered our food from in the bar in the evening. The food was of an extremely poor standard and seriously over priced. Following our complaint our charged was waived. Breakfast in the restaurant was of a poor standard and very basic in its presentation. Our main disappointment with this hotel was in fact the terrible state of the mattresses which certainly need replacing.

Specifically requested a quiet , double room and went to the trouble of e mailing the hotel after the booking made to confirm my request . Needless to say I got a twin room right above the main entrance to the hotel and was then told that the hotel was full ! As a regular business traveller to this area I found that this hotel like so many others , is also blighted by the late arrival / early departure issue from Manchester Airport users . The room itself was tired - just like its occupant the next morning ! I was also left waiting to be seated in the restaurant area for 15 minutes with no staff around at all even though I had booked a table for a specific time . I took a chair in the end and sat in the entrance to the restaurant which must have looked mighty odd to the other 4 people who turned up and were also kept waiting .

The staff were very friendly and helpful. The rooms were spotless and comfortable.

Nice location, 15 minutes from Manchester airport

Friendly staff and comfy Bed

Good Hotel and Friendly staff ,however first impressions are always important and we both noticed a musty smell when we entered the foyer area.This could easily be rectified by having fresh flowers and air fresheners about the foyer and reception area.

Well set up, helpful, clean, nice rooms. One tiny problem was my son's room had no tv remote! That's the only thing at all!

The location is convenient for Wilmslow or Stockport

The room we stayed in was noisy with either a boiler or air-conditioning system. The first night of our stay we couldn`t sleep because of the noise. We asked if we could change rooms but the receptionist said that all the rooms had that noise. Two of our party were given rooms that were already occupied, this could have been extremely embarrassing! When checking out a different receptionist said we should have been moved to a different room - but no discount was offered!

Cleanliness, excellent staff, breakfast was good; there should be instructions for operating room heating; access to the breakfast room is tricky. Access from the town is difficult for people without access to cars.

Wedding a mile down the road - location ideal

Plesant staff , Lovely clean room.Very nice hotel.

There was not a problem with this hotel at all......just the guest at a wedding that was being held there , lots of noise from children well after 11pm , guest returning to they room at 3am , if there awake then everyone will be awake.The staff at the hotel did try to keep the wedding party as quiet as possible , but the guest had other ideas. I just hope when I return it will be minus a wedding party.I Would recommend this hotel as I found it value for money

Location, thats the only thing thats good, but since you're not able to sleep, you'd be better staying in your car!

Thin walls. Kept up all night by the bar and guests, this is backpacker style, this is not a best western!!! Bar closed at 1am, was woken again by cleaning staff again at 7am, reported to reception, same again the next day. Our room did not get cleaned, we were ignored by bar staff as we were not with the wedding on the first night. All in all, it would have been better to sleep in the car in the car park. I stay away 9 months of the year for work, only in 4 stars, this really lets the best western brand down, and i'd only rate it 2 stars backpacker style. If you want a good nights sleep, go elsewhere, anywhere!