Menzies Pinewood

The hotel staff were very friendly and went out of their way to make sure your stay was comfortable.

The quality of both staff and service. Good to see long time staff still there and offering quality service

Pleasantness of staff. 1 night is insufficient for more comments.

Yes. The fact that the Fire Alarm went off twice during our 1 night stay.I had a long drive down from Scotland and after a night's sleep (which I didn't get) a funeral to attend then a drive back to Scotland. An overheating radiator to a room temperature of 40 degrees C suggests a lack of maintenance. This doesn't normally happen during 1 night. I was a bit concerned though when the night Porter said that, after the 2nd Alarm, he switched the Fire Alarm off completely.

Nice room, nice gardens

Staff excellent. Great food. Friendly. Bed Comfy

Breakfast was nice

Requested a double non smoking room and got allocated a twin smoking room. Was told that as I booked through a third party website (booking .com) there was bo guarantee I would get what I requested but this was not made clear at the time. Ended up in a disabled room as this was all that was available that did have a double bed and was non smoking but was very dusty and the bathroom was not very clean.

Excellent package - price/quality. Very good value for money. Restaurant in particular excels.

Just one complaint - was the 'care in the community' type gentleman next door who had to keep opening and closing his door all night and kept us awake.

The rooms were clean and comfortable. We got a good night sleep and it was close to the airport for our flight in the morning.

Excellent customer service at both reception and from the waiting staff especially as we arrrived late for breakfast

We were visiting the area for a dance at the Wilmslow Church Hall just down the road, the location was ideal.

I was particularly impressed with the landscaped gardens at the rear. It was very relaxing and tranquil.

The food was rather disappointing, the breakfast was pretty greasy. Even though most of the staff were excellent, there was one female in charge of the restuarant who could benefit in a course in customer care

The hotel and the room in which we stayed were both very quiet despite the proximity to Manchester Airport. Dinner in the restaurant in the hotel was very good and the full English breakfast was excellent.

Excellent Hotel, Staff especially good, Carmen (receptionist) took the trouble to check if my elderly Mother was comftable in her room. Staff always polite and helpful. Although 2 wedding receptions took place while we were there, noise was not heard in the rooms.