Thistle Marble Arch

stayed once before and felt really comfortable and relaxed in the room,staff where really helpful aswell

nothing,know one could complain about anything it.

I liked the good location, the comfortable rooms and silent accommodation.

Efficient checkin - the room - the location - easy access on foot to most attractions - friendly conceirge service - on site shop

The room service could do with improving - ordered some club sandwiches and the fillings and bread cheap and not particularly well presented - this was only complaint

The staff were helpful and friendly, the breakfast was excellent as was the dinner and the location of the hotel is perfect for a weekend in London.

Location

the furnuture is very old

Yes. I did not like the reception service, one employee i speaked with was not polite in his answers. My room was facing oxford street, i could not sleep at night from the noise and lightings coming through the windows. The management should really think about the reception staff and isolating this side of the hotel (oxford st. side) from the noise and lightings coming into the rooms. I booked two nights but i checked out after one night only, although i paid more than £ 200 for each night, i moved to another accommodation.

On arrival the reception denied any knowledge of the reservation.After a serious delay I was offerred alternative accomodation at a nearby hotel which proved to be very inferior,Only after my protest and a 2 hour delay was I finally offered suitable rooms.The following day I spoke to booking .com and the hotel then admitted they had the reservation but were overbooked which was the true reason why we were tuned away

The hotel room was I booked was huge in comparison to others I've paid the same price for. Room was very clean and well maintained.

Felt slightly soulless and staff were efficient rather than friendly. I'd booked a twin room but got a double instead. Always think when you are paying over £100 for a room breakfast should be free.

Great position close to Oxford Street and Hyde Park with excellent choice of eating places close by, very busy vibrant hotel, spacious room and very comfortable bed

- internet access if you don't have your own laptop is overpriced ----------- - mixture of helpful and unhelpful staff members

Shopping on Oxford Street.

The way in which the money was taken off my account twice.The day we arrived an extra £100 was taken off as well as the money for the hotel and then again on the day we left.It took two phone calls to get the money credited back to my account.

room and location- good basic tourist hotel

check in was slow and strangely we were interrupted twice with staff trying to provide room service

The size of the room and working (desk area) coupled with ease of access to all facilities and local transport.

The most fascinating thing that the hotel has to offer is its location since it's on Oxford Street and very close to all the big department stores (Selfridges..).

The facilities were poor and the fact that it's a very old hotel does not leave any space for improvement. It is a pity because the location is perfect especially for shopping and discovering the heart of London.