Thistle Marble Arch

disponibilità personale reception

non ci sono receptionist che parlano italiano tranne una e non c'era al check-in

La comodità, la disponibilità di tutti I servizi essenziali

La coda al check-in e la camera non pronta

Vicino alla Metro, elegante... sì, un buon hotel , la vicinanza con Hyde Park è un altro elemento positivo: è un vero 4 stelle!

Posizione centrale - comfort stanza - cortesia del personale

rumore del traffico - posizione reception al primo piano

la posizione molto comoda alla fermata della metropolitana e quindi alla visita di tutta la città

hanno perso la strisciata a garanzia fatta dalla mia fidanzata e il secondo giorno hanno bloccato la disponibilità anche dalla mia carta di credito

gentilezza del personale. camera confortevole.

Location

the furnuture is very old

Yes. I did not like the reception service, one employee i speaked with was not polite in his answers. My room was facing oxford street, i could not sleep at night from the noise and lightings coming through the windows. The management should really think about the reception staff and isolating this side of the hotel (oxford st. side) from the noise and lightings coming into the rooms. I booked two nights but i checked out after one night only, although i paid more than £ 200 for each night, i moved to another accommodation.

On arrival the reception denied any knowledge of the reservation.After a serious delay I was offerred alternative accomodation at a nearby hotel which proved to be very inferior,Only after my protest and a 2 hour delay was I finally offered suitable rooms.The following day I spoke to booking .com and the hotel then admitted they had the reservation but were overbooked which was the true reason why we were tuned away

The hotel room was I booked was huge in comparison to others I've paid the same price for. Room was very clean and well maintained.

Felt slightly soulless and staff were efficient rather than friendly. I'd booked a twin room but got a double instead. Always think when you are paying over £100 for a room breakfast should be free.

Great position close to Oxford Street and Hyde Park with excellent choice of eating places close by, very busy vibrant hotel, spacious room and very comfortable bed

- internet access if you don't have your own laptop is overpriced ----------- - mixture of helpful and unhelpful staff members

Shopping on Oxford Street.

The way in which the money was taken off my account twice.The day we arrived an extra £100 was taken off as well as the money for the hotel and then again on the day we left.It took two phone calls to get the money credited back to my account.

room and location- good basic tourist hotel

check in was slow and strangely we were interrupted twice with staff trying to provide room service