Thistle Marble Arch

rustige kamer, goed bed, mooie centrale ligging

De informatie over een extra bed voor een kind tot 16 jaar verschilt tussen booking.com en het hotel. Volgens booking.com was het gratis maar we moesten van het hotel 30 GBP per nacht extra betalen. Kunt u dat uitzoeken?

Hotel is goed gesitueerd nabij Oxford Street, super om te winkelen. Vriendelijk onthaal in het hotel. Propere kamers.

Haardroger werkte niet goed (zeer oud). Supplement moeten betalen voor 3de persoon in kamer (12-jarige). Op de site stond dat kinderen tot 16 jaar gratis in de kamer konden verblijven.

de ligging van het hotel is geweldig, het personeel zeer vriendelijk en behulpzaam. Ook leuk dat er altijd wel nederlandse stagières zijn.

stayed once before and felt really comfortable and relaxed in the room,staff where really helpful aswell

nothing,know one could complain about anything it.

I liked the good location, the comfortable rooms and silent accommodation.

Efficient checkin - the room - the location - easy access on foot to most attractions - friendly conceirge service - on site shop

The room service could do with improving - ordered some club sandwiches and the fillings and bread cheap and not particularly well presented - this was only complaint

The staff were helpful and friendly, the breakfast was excellent as was the dinner and the location of the hotel is perfect for a weekend in London.

Location

the furnuture is very old

Yes. I did not like the reception service, one employee i speaked with was not polite in his answers. My room was facing oxford street, i could not sleep at night from the noise and lightings coming through the windows. The management should really think about the reception staff and isolating this side of the hotel (oxford st. side) from the noise and lightings coming into the rooms. I booked two nights but i checked out after one night only, although i paid more than £ 200 for each night, i moved to another accommodation.

On arrival the reception denied any knowledge of the reservation.After a serious delay I was offerred alternative accomodation at a nearby hotel which proved to be very inferior,Only after my protest and a 2 hour delay was I finally offered suitable rooms.The following day I spoke to booking .com and the hotel then admitted they had the reservation but were overbooked which was the true reason why we were tuned away

The hotel room was I booked was huge in comparison to others I've paid the same price for. Room was very clean and well maintained.

Felt slightly soulless and staff were efficient rather than friendly. I'd booked a twin room but got a double instead. Always think when you are paying over £100 for a room breakfast should be free.

Great position close to Oxford Street and Hyde Park with excellent choice of eating places close by, very busy vibrant hotel, spacious room and very comfortable bed

- internet access if you don't have your own laptop is overpriced ----------- - mixture of helpful and unhelpful staff members