Thistle Piccadilly  

Thee location is excllent and the room comfortable. The staff were very pleasant and helpful.

It is ridiculous to charge so much for wi-fi when McDonalds over the road has it free and you can pick up their signal in the lobby. The charge for a late check-out is exorbitant.

The only thing that was good was the location and the reception area. I had a concern when I got to the Hotel, which I must say is not easy to find...and I spoke to a member of staff who became very rude at the offset, and had quite a bad attitude and I felt that she was not very approachable after that. I didnt get her name as I was trying to enjoy my weekend straight away. I felt the rooms were clean but are in dire need of some decorating, there is wallpaper coming off of the walls and the tiles in the bathroom were dirty in between. There was not enough places to hang towels. I go to alot of Hotels and this includes London and I would not recemmend this hotel to anyone the way it is at the moment apart from the location which is fantastic. We asked the staff if they had an idea where a restrurant was located that we had previously booked and they did not know and did nothing to find out for us. The price of £108 was ok for two sharing, a few people in my party had to cancel at the last minute and I am now stuck with the bill for rooms that had only one occupier, and because I got a cheaper deal apparantly there is no way I can get my money back.

See above. I had booked seven rooms over the two nights for my friends and did not read in the booking at the time that I would be unable to cancel the rooms after these had been booked.

Good family hotel, rooms very clean and beds comfortable. Excellent breakfast. It was ideally placed for theatre, shops, restaurants and tour buses.

Very central location.Walking distance to all theatres and night life places. Good value for the money.

The rooms need to be renovated they look a bit " tierd"

Hotel was in a great location, easy access from the airport (standsted) and very central for sightseeing. The concierge was excellent.

Hotel reception was not friendly and advised us on arrival that per the computer we had booked a double room when in fact we had a twin booked. OK I had the booking form and we got the twin room but I didn't like that it wasn't correct in the first place. This is not a complaint and did not impact on our trip, its just an observation!

Close to theatres, restaurants and bus tours

Shower didn't work very well in fact sometimes not at all but didn't have time to complain

Located in the middle of the ideal tourist area yet the hotel was peaceful and quiet. Perfect.

Wash room dirty ,location very good

The Staff,were nice ,the location and room was excellent -but !!- we were not told prior or when checking in that refurb work was going on in the floor above us .

We were not told prior -or even when checking in that major building work was going on in the floor above . The noise was unbelievable and we had to leave the room until it finished at 6pm . At 7.30 am we were woken by the builders passing the door and the hammering started at 7.45 am and the loud drilling at 8am --you had to shout to make yourself heard . We could have paid less and gone on a lower quiet floor if we had known ! After complaining we were offered just 20% discount . David and Alison -Sheffield

Staff were helpful at all times. The room was good and noise free but not luxurious but that was what we were expecting. Clearly the refurbishment will make a big difference to the rooms.

Not ideal to be told there is no hot water on arrival but I had read some very poor reviews on the internet so was not a big surprise The really good thing was that the staff told us that they hoped it would be fixed and it was.

Overall ok. Location excellent. Parking £15 overnight. Bathroom needs to be refurbished. Shower has no power.

The location for the price is excellent did not have any problem with noise issues as other guests have reported even though was at front of hotel.

The hotel reception ect was very well kept but our room was very shabby black tape holding bathroom tap together and the bathroom was definitley not decorated since the 80s it was clean but generally grubby looking. The only two sockets in the room were hanging off the wall the radiator in room wasnt working and room was very cold (it was 1-3 degrees outside all weekend) we were left a plug in heater but with the state of the sockets I was afraid to use it. Our quilt was a sleeping bag wit a cover on as you could feel the zip through the cover not very comfortable at all.

Location.

Bathroom was very tired and shabby.