Thistle St Albans  

The staff were very polite and helpful and the facilities met our requirements. I booked the hotel as it was near the location we needed to be the next day and the price was fair. My girlfriend and I enjoyed the stay and would come back again.

It is ideally located for us when we visit our daughter who lives in the city but does not have a spare room to accommodate us..

The rooms were well designed and comfortable and the heating unit was good. Nice gardens and room at the back of hotel to take my dog out for walks.

The price of the breakfast also thought the dinner menu rather expensive, We got our breakfast out as £30 to pay out was too much.

Very easy to find a lovely looking hotel amazing spa + pool etc simple short drive to town centre easy access to main motor ways! Staff were very very polite interior matched the high standard of the outside. Will defo be coming back!

Staff are very good it is a pity they are let down by non existent senior management

very uncomfortable beds. poor sound insulation from noise in the corridor

Smart, comfortable, contemporary.

I could not stop water from shower over bath splashing off me onto the bathroom floor.

nice convenient (to London) comfortable clean hotel. Exactly what I would expect as far as a standard hotel room goes - nothing to complain about

I thought the Hotel was ridiculously expensive for food and drink - £14.95 per person for breakfast... I think not ! £13 for a glass of wine and a pint! Bar drinks were very very expensive and the food menu looked expensive to me too - I noticed not many people ate or drank there and that gave it a bit of a sad atmosphere. Shame really, I'm sure if they charged "reasonable" prices they could actually get someone other than those on expense accounts to use the facilities and make money so many hotels fail to learn that lesson and end up closing down or going downhill because the staff become complacent and lazy because there is too little to do and then they become too expensive to employ!... rant over !

I found the hotel to be clean and the staff were helpful and very friendly.

The hotel was situated on a very busy roundabout so it isnt the quietest of places to stay, but I wasn't disturbed by the traffic noise at any point, so I guess it isn't that much of a problem. I'd definately would stay there again

it looks good, beds are comfortable.

poor management, lack of security. Fire alarm went on during the night and it seems to be common, staff does not bother about that. The hair drier had a short circuit and couldn't be disconnected from the plug. Considering that our window was just across a gas station it is the worst choice ever, I couldn' t sleep the rest of the night and was more than happy holliday was over.

Good quality,, well appointed, clean, quiet executve rooms.

Good price, good location, good meals, good staff- very helpful, nice- clean rooms,

We were on a two week excursion and had a lot of luggage. Our last two days were in St. Albans. There are no lifts, the stairs are narrow, hard to get luggage a long way to our room, 231. It is a no smoking facility but there were people hanging out of the windows smoking, we had our windows open and their smoke came in our room. We shut our windows. For some reason the mini split ac had no power to it or did not work, so it was a little warm. Things we can put up with, but others may not. Also, internet costs and did not say so on the website, best I remember. We stayed at some in Folkestone that had free internet included.

the staff were excellent especially the guys in the bar who really looked after us over the 2 nights! The breakfast was also fantastic.

After reading other reviews for this hotel we did take some of the comments on board i.e. phoned hotel before stay to make sure we had a refurbished room overlooking the garden. We really enjoyed our stay the staff were very accommodating especially Christine and Tom in the restaurant. Just one blip was that the heater in the swimming pool was not working properly so the Jacuzzi and the pool was the same temperature (warmish) but they are to have an extensive refurbish programme soon.