The Tower A Guoman Hotel  

I love this hotel but sometimes it is just costs too much. It is a venue near where we have many evening dinners with my husbands club. I love looking at the river as we are in the boating business. Excellent parking facilities.

Drinks in the bar were a bit expensive.

Very welcoming and helpful staff. Location was also excellent.

Excellent location, fabulous views from bedroom window. Courteous and helpful reception and door staff. A week prior to our arrival I emailed the hotel letting them know we were coming to stay to celebrate a 50th birthday, one of the hotel staff emailed back offering us a double upgrade and a Tower Bridge view - wonderful service and it turned out to be a great room.

Woken up in the early hours on two nights running - one by a very drunken guest lying right outside our bedroom door and shouting to his mate further down the corridor. The next night our bedroom phone rang at 2am with a recorded message telling us about the hotel facilities. When we rang down to reception there was no record of the call or where it came from. The next morning, the Hotel staff did handle our complaint well and discounted our breakfast cost.

Location, Clean, Good price

We thought the staff were excellent in their attitude and courtesy to guests. We were unable to access our room on time and were allocated almost immediately to another room without question. Very impressed.

The location was brillient! I did request for a view of London Bridge and got Canary Whalf which was ok. The hotel is very grand and is very beautiful, the staff were helpful!

The windows in our bedroom were very high so I had to stand on a chair to look outside, it made me feel although I was on a boat. Room service was brillent although a little on the pricey side. I stayed her with my artner but was only given 1 dressing gown and 1 pair of slippers. Our room did not look at all like the pictures the room was still very nice just nto what I expected.

Good location and reasonable price.

Cost of breakfast needs to be reviewed as overpriced to local competition.

I liked absolutely nothing about the Guoman Hotel.

Staff were horrific; did not get one thing right. Locked us out of our rooms repeatedly. Lost our booking half way through our stay. Unprofessional, shoddy, clueless. Manageress was equally as dreadful. The staff at Guoman ruined my wedding day and I will never get that back.

Excellent location, perfect views of the river and tower bridge, friendly staff, very clean!! Always cleaners around, An all round perfect hotel!!

Excellent value for money, ideal location, very comfortable room - we even had a view of St Katherine's Dock, which we didn't expect as we had such a good deal!

I loved the river view from my room - an unexpected bonus and I would ask for that room 182 again becuae of that. I liked the breakfast voucher idea especially as I was not bed and brekfast all inclusive. The location was great for me and because of this I would stay there again when overnighting in town.

The decor in the room was a little worn - scratches on furniture etc Otherwise it all worked very well - staff were very helpful.

The location is excellent with views of either Tower Bridge or St Katherines Dock. The reception/lobby is impressive, bright, modern and clean. It is located by the Tower Bridge and riverside so is ideal for riverside walks, quiet walks around St Katherines Walk, Southbank, The Tower of London is 2 minutes walk away and it is 10 minutes walk to Tower Hill Tube (which has many steps to the entrance however if you take the underpass route as recommended b the hotel). The bed was very comfortable.

The standard room we booked was in need of an update. The wadrobe door to the safe and ironing board had no handle which had obviously broken off and had to be prised open. Furniture was worn and woodwork chipped, bath panel was loose and the bath/shower tap was cracked. Overall the room was clean however.