The Royal Trafalgar - A Thistle Hotel  

Upgraded to a larger room. Room was clean and well appointed with a huge comfy bed. Three minutes from theatre. Excellent restaurants and shops close by

Did not have breakfast - thought it was too expensive as I only eat fruit and toast. Curtains in room were a little torn and tatty.

Excellent location. Very friendly and service-minded staff.

Slow internet connection

Great location for Theatre; quiet side street; excellent quality and value for money

Unfortunately the service in the restaurant service early evening was too slow and ruined our dining experience (it was very busy but I would at least expect order to be taken and pre-dinner drinks provided in an acceptable timeframe and without having to prompt each time.

Superb location, and the room (6th floor) was newly refurbished. Rather cramped, not unusual in city centre location, but still tolerable. Too much furniture in the room for the space available. TV, shower, coffee etc all worked well. Very comfortable. Breakfast was good standard.

We had a difficult choice to make between The Thistle at Piccadily and this hotel. We had stayed at the Piccadily during our last visit and wanted to try out The Royal Trafalgar this time. But reading all the reviews about the annoying renovation work gave us doubts. Both hotels shared a great location but the Piccadily hotel had old looking rooms and facilities and was actually pricier than The Royal Trafalgar. But it didnt have renovations to disturb us. After much deliberations we decided to take the risk with the Royal Trafalgar especially since the price offered on booking.com was alot more attractive. It turned out to be a good decision. The check in was handled well by friendly staff, we were upgraded to a newly furbished executive room on the 6th floor. We had read on this site to ask for this floor but were in doubt that we would get it since we booked through booking.com at attractive rates. So the upgrade without having to ask, was a pleasant surprise. The room was newly renovated and spacious compared to the old tiny room we had at Thistle Piccadily. But in both hotels the bed was the star as it was nice and big. The toilet was however narrow, with a strange door design which took out a few minutes to figure out how to close. But the standing shower with rainshower feature was nice and big enough for 2! We were not disturbed by sounds from any renovation works! The only renovation work we saw was when workers were replacing the carpeting at the lift lobby and had to block the floor area partly and close off one lift. But this did not bother us, especially since it was done during working hours.

The toilet only had one set of towels and we had to search the room before finding the other set in one of the drawers. There is no fridge or bedroom slippers. Again these are minor minus points. The door to hotel room is thin ie we could hear other guests as they chatted while walking to and from their rooms. And every morning, we can clearly hear the chatter amongst the hotel chambermaids, their supervisor and another other hotel staff outside our room door. But we got used to it after a while and didnt really mind it especially since these were not prolonged idle chatter and we found these staff to be nice and friendly. The staff at reception were friendly but there were exceptions as there were a few who came across as indifferent. So there is a lack of consistency in service standards.

Great location

Location, price, convenience, cleanliness, friendliness and efficiency of staff. First rate!

Nice clean comfortable hotel in excellent location. Friendly staff and nice surroundings.

-The location of the hotel was fantastic, very close to the Piccadilly Circus underground station, Piccadilly Theater, and most important Cinnabon! -Our room was great. A large corner room with lots of windows, a large bathroom, a view of the National Gallery and the morning sunrise. And, this was all in a standard room. I look forward to staying again in one of the higher class rooms

-Our room was a little tired (slightly peeling wall paper, chips in paint on the windowsill) but not enough to turn us off

Very smart hotel just seconds from Trafalgar Square - situated behind the National Gallery, which was ideal as the reason for staying was to be very early in the queue for the Leonardo exhibition. A very good deal, considering the price of all the other hotels in the area - and I was amazed at how large the room was.

Most helpful staff,fantastic location.

Pleasant room but had booked a twin for 2 teenagers and they were given a double . Also key card had wrong room number assigned . Fantastic location and ideal for what we needed .

Key card error .