The Grosvenor  

the first room they gave me was just above the bus station in victoria..tremendously loud and noisy like there were no windows...I asked to change the room and they gave me a room where the heaters where not working..they brought to my room an electric heater..which again was not working (dirty and without wheels)...they brought to me another electric heater...I paid 118 pounds for a dirty room, awful,with broken and dirty carpet.Unacceptable!

The location it was right next to main line, underground & bus station. Lots of attractions in easy walking distance.

A few things in the room. The hook up shower didn't work (had to shower using a hand held one) & no bath plug. Also the room was a long way from reception & some of the stairs had no lift access.

How close it was to the station

We were not informed at the time of booking of refurbishment. Also the breakfast was not worth the money.

The staff were extremely attentive and helpful. There was no question too big or too small to have their undivided attention and polite service. My daughter and I felt much safer travelling in a big city in an unfamiliar country knowing they were there to help. The location of the hotel was excellent - very central with "indoor" access to Victoria rail/tube station, walking distance from tourist sites such as Buckingham Palace, Westminster Abbey, Big Ben, the London Eye, and a cosy pub just accross the road for a quiet beer.

The hotel is very beautiful

Our "Executive Double Room" was too small to be "Executive"

Location is good

Air con simply doesnt work in many rooms, rooms are very small, no where to put your washbag in the bathroom! Scaffolding everywhere, huge work going on, best avoid this place.

The staff were very friendly and help full. The beds were comfortable and clean. The towels huge and soft. Good location for us. I'm reaching here.

The room we got was terrible. No air conditioning, no frig. It was so hot my poor husband who has copd was up all night because he couldn't breath. We ordered room service and got some beer sent up to the room and they wouldn't leave the bottle opener. How can you open a bottle of beer without an opener. Next morning our room service took almost two hours to arrive and then only after we called again. The toilets wouldn't flush so you had to stand there flushing and flushing. The hotel in undergoing major renovations. I guess we got the old rate on the old rooms.

Location, location, location

Poor service and inflexible staff. Poor value for money. Could not check in until 2 pm. Could not get extension by even 1 hour. As an experienced business traveller, this was poorest experience for two hotel rooms costing so much. Needless to say that I would never come back or ever recommend this hotel.

Being close to The Mango Tree restaurant.

The value of the room and services for the money, as my usual choices of hotels were not available at the time of booking: The check-in staff obviously didn't take into account my comments in the reservation form as they had put me in one of the darkest and most isolated rooms in the back of the hotel, on the 1st floor, with the window blocked by the ugly roof of Victoria station, just above the local pub (very noisy), and without any possibility to connect through my 3g usb stick... And for once, when I needed to iron my shirts, there was none available... They should at least (if the hotel is fully booked, as they said) propose a discount for such rooms... I am not about to use this hotel anytime soon.

The staff was absolutely increditable. The concierge staff was more than accommodating. They helped us with the room, the electrical plug set up, confirming tour and flight, transport to the airport, and guidance around the city. We can't say enough nice things about the staff of this hotel.

By us standards, the prices in London are high. For the sights we wanted to see, this hotel was a perfect location-Buckingham Palace, etc.

This hotel is very lousy at service. We booked with booking.com almost 3-4 weeks before and they end up giving us a room with a broken ventilation in the bathroom. I sweat everytime I spend more than 5 minutes in the bathroom. The whole hotel only has one lift. During my stay, the hotel lift broke down and I have to carry my son and his stroller from level 3 to ground floor each time. This hotel should be marked as not suitable for family with children stay. I would not recommend my friend to this hotel.

It is close to Victoria Station.

The room size is pathetic .

I stayed on the 4th Floor Wing Annexe. This part of the hotel has been beautifully refurbished. Reached along wide carpeted corridors, the rooms are spacious and well furnished with very good facilities. Staff were relaxed and good humoured, but very courteous and efficient too. The hotle is located right inside Victoria Railway Station , and so could not be more convenient. Very good window glazing, room air-conditioning and very comfortable beds ensures there is no disturbance at night.

Room service drinks were rather expensive.