The Grosvenor

I liked that there was a fridge in the room, where I could store food. The receptionist was very helpful and changed our room to a double from a twin. The room was a very good size. I liked that we had satellite tv. I appreciated the tea and coffee making facilities.

The bathroom was in dire need of refurbishment, paint was coming off the ceiling and bath and there was no fan. The furniture was old and dated and needed replacing. The whole hotel had an old, frumpy style to it and needs updating if wanting to attract younger clientel and families.

After being shown two different rooms that were not acceptable, i was finally 'upgraded' to a standard of room that was adequate. not what you would expect from a four star hotel. utterly disappointed.

Quit and clean

They gave me a twin room and claimed that all douple rooms are booked. They said also that they can not help me with this twin room situation because I booked through an agent. They offered an upgrade for 30 Pounds but I was not intrested.I fely that they gave us the poorest room in the hotel because we paid less!!! Also they gave me back somebody else's authorisation slip at check out!!!!

The hotel is very placed at Victoria Station. Access is quick and easy. Breakfast is very good - with a wide choice.

Yes my first booking costs abt £75 - the next at shorter notice abt £135 - I thought the latter was high

The Grosvenor was a perfect location in London for us. It was connected to the Victoria Station and the hop on hop off bus stopped in front of the hotel. The rooms were small but very comfortable and clean. I appreciated coffee and tea making facilities in the room also. The breakfast was not included in our room price but there were many options (Starbucks, McDonalds to name a few) steps away.

Chez Gerard is attached to the hotel and the food is excellent. Overall the staff in both the restaurant and hotel were very good although the bar was understaffed and we had to wait quite some time before being able to order a pre-dinner drink.

My eecutive room was adjacent to the train station and if you opened the window, the noise was horrendous. I therefore couldn't open the window during the night and the room was very stuffy.

Very little

Staff not friendly or helpful. Room was dirty. Stained and Soiled pillow case and bed sheet Light fitting loose on the wall. Loose toilet seat in the ensuite.Smell of smoking in the bedroom corridor. Smoke smell came into the non smoking bedroom through the air conditioning ducting. Minibar in one of the rooms was empty. No fizzy drinks or minerals to be had in the Chez Gerard restaurant.

This reviewer provided a score but did not have any comments

restaurant was excellent

initially being put in a room unfit for occupation, will not stay at this or any other thistle group hotel again

The hotel was the pits considering its star rating

Ease of location for an event we were attending

Location

It is getting tired now - needs refurbishing