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Buckingham Palace Road, Westminster, London, SW1W 0SJ, United Kingdom – Show map – Subway access
Excellent location – rated 9.3/10! (score from 1703 reviews)
Rated by guests after their stay at The Grosvenor.
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1703 verified reviews
They speak your language!
The Grosvenor's staff speaks: Russian, Lithuanian, Italian, Hungarian, Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Ticket Service, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
Russian, Lithuanian, Italian, Hungarian, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1703 reviews
Value for money
Show reviews from:
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Excellent location, nice staff and good bar
Need indoor gym
- location - ambiance
- very poor bad quality - no reading light in bad - very poor, almost no internet signal in the room - aircon with very poor regulation, both speed and temperatutre
Location, comfort, service
Noise from the street
On the second day of our two night stay, we noticed fresh blood on the duvet cover and one of the pillowcases. Not sure whether this was from the initial night of the stay - meaning that the sheets had not been changed or even checked between guests - or that the blood resulted from bedmaking for the second night. In either case, unacceptable. I informed the hotel and the sheets were changed. THr room was very small - we have stayed before and this latest experience was significantly less pleasant that previously.
Excellent hotel and location.
Friendly staff members the hotel is grandiose and well kept, really nice lobby!!!
Housekeeping was not very efficient!
Location location location. Very convenient for access to Gatwick and pretty much everywhere in the London area
Some parts of the hote, ie the carpet on the stairs to the bar from the lobby, could do with being renewed
The staff were fantastic they helped us with all our questions and queries. Prompt check in even though it was busy. The hotel was beautiful. The finishes were of a high standard. The room was clean and very modern. The location was perfect easy to access all parts of London. I would stay again and recommend it as a place to stay whilst in London.
There were just one point The room entry was very small, so tight as soon as you opened the door it looked like it was about to hit the cupboard wall. This made it very tight getting in and out with luggage and coming in and out of the bathroom.
Impressive Lobby, friendly staff and great location.
AC made a loud noise when not on, and was too cold to sleep with it on. Therefore the noise kept us awake. Shower leaked onto the floor making the bathroom floor soaking wet.
Hotel is very well appointed and the service was excellent. Great central location next to Victoria station so getting anywhere is easy.
Nothing - we had a great stay.
Came to London for a weekend with my partner for our anniversary. Throughout my hotel search the grovesnor stood out amongst all the competition and it didn't fail to deliver. Despite the hefty price tag we were almost treated like royalty by all staff and they were very polite and helpful in all areas of concern we had. Will definitely be coming back soon
The wifi wasn't very good
Location Lobby Staff
Room very small Outlook from room - poor TV selection - poor Ipod speakers did not work Cleaners walked into room at 8am without knocking
the staff were wonderful and it was excellent value for money- happily stay again!
The location is perfect for discovering London, lovely attentive staff, really comfortable bed.
Right above my door was a rather dirty patch on the ceiling; the shower's drainage cover was not fixed and slid around - and since it is big, it was not great to step on something wobbling and sliding. The Wi-fi was REALLY patchy and this was a really annoying for a four star hotel. The room was also a tad noisy, had I stayed there with kids it would have bothered more.
restaurant food very nice spacious room and large comfortable bed
Good location near Victoria Station yet the hotel was quiet. Walking distance to many of the main sights in London. Helpful staff. Clean rooms.
Small room for the price but it is to be expected in Central London. Very pricey breakfast but plently of other options nearby.
Access straight from Victoria Station. Very friendly and helpful staff. Very comfortable and clean room.
Wi-Fi was a little slow compared to other places we have stayed. View was limited - but we expected this.
Service charge added on to drinks bought in hotel bar. Why?? We ordered T the bar and carried them to the table ourselves and bill had a service charge for 2 drinks. Ridiculous. Soured the experience of a good hotel.
Great location for trains, tube and buses. Beautiful hotel and friendly staff.
The only thing that was an issue for us was the size of the bathroom. It was so small that we could hardly move. The shower door couldn't even open fully as it hit the toilet. Such as shame as the room was lovely and the hotel excellent.
The executive breakfast was the only low point of our stay. Poorly staffed! We had to locate our own cutlery, we had ask for our plates, the food, although plentiful was at best barely warm and we waited for over 20 mins for tea and coffee. This however will not affect me in booked the Grovsenor Hotel in the future.
Location, the decore, staff and food
Wifi not that great
I liked everything.
I did not dislike anything.
Concierge staff was superior. Was always there a the blink of your eye.
Location at Victoria station. Good internet speed.
I'd say some reception staff were rude, but after all they are following instructions. 20 Sterling Pounds per Hour for a late check-out request. But that was not the problem. The room is booked for someone else , hence, no extension. However, " if you do pay; we will manage to keep you there". Rooms at the end of the long wing are a nightmare to reach. Elevators, stairs and long stretches. No kettle for a cup of tea or coffee in room. Generally, very far from the Grosvenor brand.
This was my send time to stay here. Last time was ok. I was allocated to a room at high level. It was confortable. However, this time my room was 2nd floor facing the north entrance of the station and until early morning the vibration prob from a underground club did not stop and I could not sleep at all. Worst experience ever.
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