Thistle Westminster

The hotel room was very dark, the bed was a pull down double and the bedside tables were too far back to put your cups on. No milk and the kettle did not work. All in all not a 4 star hotel. Would not go back there or recommend it to others.

too noisy concierge waited 10 minutes then no help for Windsor trip. no help also for disposal of electric adaptor: buy it at the shop closed at 11 pm Very low customer attention too expensive for real quality and service

Room was clean and tidy and furnished to a high standard. Excellent central location near train / tube etc..

Upon checking in the staff were not aware of the Booking.com reservation (made 7 days previously), which took 20 mins to sort out, although I booked a twin room, was given a double. The shower was broken and appeared to have been for some time with no attempt to fix it.

We stayed in the 2 bdrm apartment associated with the hotel. I had read previous reviews so I was aware that the accomodation was likely to be basic. Although it was basic in decor, it was clean and we were pleased with the spaciousness of the apartment (including a second loo!). The location is excellent for a London City visit.

We would have liked to have been provided with a coffee maker or plunger. The apartment was too warm and noisy (street noise), but we were expecting this. It would be nice if the windows were double glazed and/or if there was air conditioning. Other reviews have stated that there is not cold water in the kitchen but we learned that there is a special (unusual) trick to make it work.

The location is perfect & easy access to all types of transportation would stay there again.

Not much hot water

Staff was helpful, because your booking system was totally unreliable. When I arrived at 11 PM, there was no record of my reservation. The hotel was entirely booked and I was placed in an adjoining private apartment, which was spacious but had no internet access. I will never book with you again as a result of this problem.

Breakfast food was ordinary.

Convenient for Palace,Westminster,Chelsea Flower Show,Just around the corner from Victoria Station

Double bed was very small

Great location

This was OK but no more. Old hotel (seemed temporary) with minimum facilities. With a big family (three kids) the breakfast was very expensive. We used alternatives outside (starbucks, other hotels etc)

Family price on breakfast.

nothing.

had to change room no hot water for bath,ended up with smaller room which was noisey and over kitchen,reception staff were miserable looking never smiled,

Location and easy access to train station.

Long walk to room and location of room just above the bus stop and main road.

Location is great. Walking distance from Victoria Station, Big Bus Company just outside the building, 5 minutes to Buckingham Palace. Lots of restaurants in the area.

Family rooms were tiny, in fact the closet door couldn't open since the bed was in the way. Matresses uncomforatble, rooms overheated, not even opening the window helped (this is April). There was no hot water, just tepid, not even enough for a bath. Breakfast buffet was overpriced and staff unfriendly.

The location was excellent however we had booked a 2 bedroom apartment and arrived to find that they had overbooked and there was no apartment available. We were given two executive rooms, breakfast and laundry included for the same price which was fine but the housekeeping was substandard.