Old Mill Hotel & Lodge

The staff were very friendly and helpful but remained professional.

The dinner was average and should have been much better for this level of hotel. The plate was cold and the food warm but not hot.

went into bath,visited roman baths,cathedral,touring buses,excellent,can use bus pass for 2 days plus 10% discount with pass at most places,,viewed the ancient houses which were outstanding plus views & coutryside were superb,,well worth the visit,,

lodge was very small,more suitable for a single person & not a double room.....2 single beds joined together to make a double should not be classed as a double room,,,,shower,sink & toilet was in a space of 6 ft by 3 ft,,legs were under sink when using the lavatory,,other then the lodge,//,hotel facilities & location was superb,,

Good service .

The room is too small . Our bed was 1.4 m , it was not comfort for 2 person at all.

Fair price and good breakfast/restaurant service, fairly close to city centre.

Rooms' furniture dirty, walls stained, toilet tiles mouldy, really narrow toilet, shower head blocked with limescale - hardly any water coming out, room window to corridor to access rooms - had to have courtains closed & subsequently poor ventilation.

The service in the restaurant and the food were excellent. The location of the main hotel was beautiful.

I stayed in a glorified portacabin called a "lodge". Cramped, too cold then too warm by turns, pathetic shower, cramped room and the hairdryer burst into flames.

The friendliness of the staff.

The booking in and restaurant service were very good. We were well received and my wife did not feel she needed to be apologetic and grovelling because of her need for a gluten free, vegetarian diet.

Generally, the decor was a bit dated.

the breakfast was good

The hotel was nice but the room allocated to me was not what was expected. The toilet facilities were small and the shower was not working correctly and was very slow. the room was away from the main hotel and although it was at discounted price would not have paid the full required price of £138

The section described as a "Lodge" would rate as an old 3 star motel in Australia. Very basic!

Location

To be told on arrival that I couldn't eat in the hotel restaurant, and the fact the small, chalet type rooms were very poor, with minute bathrooms.

Friendly reception staff and good choice of breakfast menu. Pleasant and relaxing views over river and fields

Rooms could do with update in decoration especially the bathroom

Location was excellent, hotel staff friendly and welcoming. Bar and lounge were comfortable with nice views.

Decor very faded. We had an upgraded room which was actually very basic with very worn furniture and poor shower. Toilet blocked on arrival and throughout stay. Unfortunately when we raised an issue about our meal the head waiter argued with us, which gives a bad impression. We felt the customer is always wrong!

Nice location on the river, very quiet and relaxing and a nice pub just over the road.Nice friendly staff and the eggs benedict i had for breakfast was the best i have ever had.

rooms in the lodge are very small and cramped especially the bathroom where everything has been crammed into a very small space, the heated towel rail has been mounted right next to the toilet and actually touches your legs when your sitting on the loo if it was on you would keep burning yourself and the sink is that close if you bend forward you hit your head on it. if i was to stop there again i would like to try a room in the main building rather than the lodge.