This was my worst hotel experience ever. Incompetent staff, shower doors that wouldn't close/open, dirty iron that ruined one of my shirts, dated interior, an electric heater that didn't work and many others. Room cleaning is a joke, it felt like someone was coming every day just to make the bed so as to pretend there was some actual cleaning involved. To make it all even worse, my room was separated from the next room just with a locked door - needless to say, I could hear every single thing my neighbour did and probably vice versa - not a very comfortable experience. Oh and reception is never open, you always need to go downstairs to the bar to get someone. Some more incidents described below:
Day 1 (check in). Where's the entrance? The one that says "Thomas James hotel" is closed. Oh, ok, you need to enter via the bar next door - someone could have told me that. The reception desk person says they don't accept AMEX. Why Booking.com says they did? He had no idea. In the end, he called someone and it turned out I can pay for my stay with AMEX at the bar downstairs.
Day 5 (check out): I wanted to have the invoice details changed. Standard stuff, never an issue but well - you're at the Thomas James. So, you guess right, it wasn't possible for the reception desk lady to do it, she had to wait for the manager. She promised to send me the invoice asap. And you guess right - it wasn't asap.
Day 9: I called in after 4 days since I left to check what's happening with the invoice. The guy who answered obviously had no idea about this one so had to explain it again and leave my contact details again etc. etc. Promised to chase it for me.
Day 10. Still nothing. One call in the morning, another one in the afternoon. I managed to reach the very lady who promised to issue the invoice on day 5. She said the manager should send it to me on that day.
Day 11. Still nothing.