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Newest reviews for Thorpe Thewles Lodge

  • Anonymous
      United Kingdom
    August 17, 2014

    Handy for where I was going

    No staff found either at 11am or 9pm. Window on ground floor did not close so not suitable for a lone traveller. No drinking water available in room. Poor directions to Lodge. Shower thermostat difficult to operate. Shower cubicle doors not working. TV temperamental

    5

  • Sue
      United Kingdom
    August 14, 2014

    We have stayed at Thorpe Thewles with our Labrador dog several times and the staff are always cheerful, helpful and welcoming

    The room we had after this stay was extremely disappointing. Much smaller than we have previously had. The TV did not have reception so not able to watch, not able to connect to wi if, mirror in cupboard so no space to dry hair, sink too small to fill kettle. Really disappointed this time but will request specific room next time because usually so good.

    6

  • Anonymous
      United Kingdom
    July 24, 2014

    The room was nice and the ladies that sort out the breakfast were very lovely.

    There isn't anyone on site throughout the day which didn't make me feel safe or at ease.

    4.6

  • Vicki
      United Kingdom
    July 23, 2014

    Great place to stay had a good time

    9.2

  • Jacoba
      New Zealand
    July 22, 2014

    The friendly staff. We arrived very late and that was no problem. We missed the cutoff for breakfast order but they still managed to cook us a fab breakfast.

    Difficult to find in the dark. Signage not well lit and we drove around for quite a while searching. In the morning we saw the signs very clearly.

    8.8

  • Clive
      United Kingdom
    July 19, 2014

    Property in need of some decoration, cleaning and generally tidying up.

    4.2

  • Maurice
      Australia
    July 17, 2014

    Nothing really. It was an upsetting experience and nothing like we expected. I have seen that we have been charged for this upsetting experience. I would appreciate a refund of at least 50% of the charged amount. Do you vet the places that you recommend??. If not you should because it will reflect on your future business. I would like your reply to this report

    We arrived to find a note stuck on the outside door, this told us that we were in room 1. They gave a number to call them, which we did with no reply, We did not like a container of cigarette buts to greet us along with the very untidy outside. More like a disused building site than the picture on the web site.. The accommodation was far from satisfactory so we decided to leave.

    2.5

  • Anonymous
      Austria
    July 10, 2014

    The location was very convenient, though bit difficult to find. Family room was big enough to accommodate 5 adults. Breakfast was excellent!

    The bath room was small and needs refurbishing.

    6.3

  • Helen
      United Kingdom
    July 6, 2014

    Joanne was exceedingly helpful ensuring we were made most welcome. Nothing was too much trouble.

    10

  • Robin
      United Kingdom
    July 6, 2014

    Ease of booking in and out and helpfulness of staff who were friendly whilst without being in your face

    TV in one of two rooms didn't work but did not spoil our stay - we didnt report so it may have been easily remedied

    7.9

  • Anonymous
      United Kingdom
    June 19, 2014

    Nothing. Dodgy place.

    Wi fi not working.

    2.5

  • Jacquelyn
      United Kingdom
    June 9, 2014

    The owners were very helpful in providing telephone directions to the property, as it it not the easiest of places to find! Great to be left to our own devices, and our room was more like a mini apartment - huge lounge with television, separate hallway and bathroom. Very good value for money.

    Not really a complaint, but just to forewarn fellow travellers - if you are looking for travel lodge type accommodation, this is actually based on a farm, and a little bit off the beaten track. Very near to Stockton, however, and just outside the little village of Thorpe Thewles.

    5.4

  • S.
      United Kingdom
    June 3, 2014

    Good location reasonable price

    Access road in a poor condition with lot of pot holes. Shabby surroundings Poor maintenance Very impersonal Bed sheets,towels not fresh DVD player not connected to TV Leak in the bathroom with water coming from underneath the floor Shouldn't advertise as Bed and breakfast when charging extra for breakfast

    3.8

  • Sarah
      United Kingdom
    May 19, 2014

    The family room (all they had left for a solo traveller) was lovely with a real fire that you could light. However see what I didn't like.....

    Their was a real fire that I could light, however there were no matches and as there were no staff about (self paying bar as well - with no wine ok if you like beer as that is all there was) there was nobody to ask for any matches, so could not light the fire and the radiators were turned off, therefore no heat in the room. It wasn't a cold day so not too bad, hut I was working in my room until the early hours of the morning so would have been nice to see a roaring fire as I love a nice fire.

    7.1

  • Angela
      United Kingdom
    May 3, 2014

    Room OK. Helpful lady who fixed dodgy TV for me in the morning!

    Where do I start? Owner/Staff non existent on arrival or to help when TV did not work. Bitten in bed (not allowed to hint about what it was). Dirt track full of pot holes leading to the lodge. Dark very scary for a lone female. A very dreadful experience.

    4.2

  • Anonymous
      United Kingdom
    May 1, 2014

    The lady who met me the morning after I arrived was clearly a nice lady. Some of my complaints are beyond their control but there are cheaper, quieter and cleaner places to stay in this area. Perhaps the price should be lower while these issues exist?

    The road full of pot holes to get there. The shouting, swearing work man outside the room. The towels, duvet and pillows need to be put on a hot wash to get rid of the unusual smell. The sticky toilet cistern needs fixing so as not to waste water. The "tune it yourself" TV and the total lack of WiFi reception.

    4.2

  • Andrew
      United Kingdom
    April 29, 2014

    Quiet location no hassels

    Room could have been dusted,walls paper thin, bed not screwed together tight enough no sign of wifi and no one to ask about it

    5.8

  • Lisa
      United Kingdom
    April 26, 2014

    Quiet and a different from our normal chain hotel.

    Found it hard to find

    7.9

  • Anonymous
      United Kingdom
    April 23, 2014

    Rooms were comfortable and clean, staff at breakfast very friendly and helpful.

    Not being met on arrival.

    6.3

  • Anonymous
      Ireland
    April 20, 2014

    it was nice and quite place for me before my exam.

    7.5

  • Anonymous
      United Kingdom
    April 17, 2014

    Tea and coffee facilities

    Walls were paper thin Pillows were stained and smelt unclean

    4.2

  • Marty
      United Kingdom
    April 9, 2014

    The bed

    We we're given wrong room ( and wasn't moved due to people in our room ) I had to get wifi unit from behind a frith and plug it in Cobwebs everywhere in room Shower was cold Construction mess was everywhere Looks nothing like it did in picture No one was there upon arrival or leaving Total and utter waste of money

    4.2

  • Andrew
      United Kingdom
    April 7, 2014

    We liked the fact we were left to our own devices. It was a lovely room and lovely staff at breakfast. Which was all we could ask for and great value for money. The only downside was the building going on but didnt affect us just the views. Will deffo be back when our son has another hockey game in billingham.

    10

  • Lawrence
      United Kingdom
    April 7, 2014

    nice spacious room,

    No personal contact on arrival, the manager failed to deal with our complaint concerning the totally unacceptable behaviour of the people above our room.we experienced horrendous noise from approximately midnight to 5am.Then on top of all this he did not show us the curtesy to see us in the morning, but left it to his staff to deal with.

    6.3

  • Tracey
      United Kingdom
    March 25, 2014

    The room was lovely very executivly set out

    Directions were very difficult to find, but once we knew exact location managed to find it no problem. Postcode doesn't take you to location

    6.7

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