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Newest reviews for Tollgate Hotel & Leisure

  • Gilles
      France
    September 15, 2014

    very good restaurant. congratulations to the chef !! breakfast is generous. The waitresses are very polite and pleasant.

    7.1

  • Anonymous
      United Kingdom
    September 15, 2014

    Room was spacious, facilities were good including a gym, snooker and squash, although I didn't actually use any of these.

    The room was nice but completely let down by the shower which had poor pressure, the air vent was clogged with thick dust and there was black mould around the bath.

    7.5

  • Tracey
      United Kingdom
    September 3, 2014

    The room was comfortable, clean and good value for money

    Inconsiderate residents marred my stay and the fact that the door to the room next to me didn't seem to have a mechanism on it to stop it slamming every time people went in and out. To be fair to the hotel I did ring reception to complain at midnight and they responded straight away.

    7.5

  • Anonymous
      Netherlands
    September 1, 2014

    Excellent quiet surrounding and very friendly staff.

    7.9

  • Lisa
      Australia
    August 29, 2014

    The rooms were clean and spacious- the cleaning staff very helpful and efficient. The outlook was entertaining and interesting and we felt secure enough to leave our door open for the fresh air when we were in our room. The dining room and bar were great with attentive staff and a wonderful chef. The food was comfort food at its best. Our son was admitted to hospital and staff in all areas were concerned and helpful. The cleaning ladies supplied extra water etc and the chef even cooked him a special meal. We would definitely stay there again and congratulate the owners on their wonderful staff.

    10

  • Anonymous
      United Kingdom
    August 22, 2014

    The staff and location of this hotel are very good. The quality of food available at this hotel is good though there were negatives! Please see what we didn't like for details.

    Breakfast was a disappointment, we never received our tea nor one lot of toast that we ordered, the staff weren't around to call out to to raise this as an issue. Our room definitely need a bit of TLC, sealant was rotten, tiles were chipped in places and it was all a tad outdated.

    7.1

  • Anonymous
      United Kingdom
    August 21, 2014

    Location, Staff

    Beds rock hard and sheets were rough Food was basic and did not match description on menu

    7.1

  • Sally
      United Kingdom
    August 20, 2014

    Staff couldnt do enough, when we arrived it was 7.50pm and we asked if we could have a table to be able to eat and we were told the restaurant closes at 8pm but the lady wnet off to ask chef to stay to accommodate the 7 of us and chef did and the food was lovely. Breakfast was also scrumptious and staff always smiling and looking to help - brilliant place. Family Room was big and clean.

    Nothing this place was great

    10

  • Maurice
      United Kingdom
    August 17, 2014

    Location, good size of the bedroom, staff.

    We booked a room on upper floor, but were miss-allocated to a ground floor room, which proved to be noisy enough to keep waking up our child until midnight. Bathroom facilities were out-dated and not squeaky clean.

    5.8

  • Anonymous
      United Kingdom
    August 12, 2014

    Close to Alton Towers Comfy beds Great location

    The kitchen lacked cooking equipment, no oven proof pots, no scissors, no sharp knifes very limited as to what we could cook.

    9.2

  • Jean
      United Kingdom
    August 12, 2014

    Hotel excellent, Staff helpful and pleasant, Food exceptional and the room was clean and comfortable, would choose this Hotel again. Thank You for an enjoyable stay.

    10

  • Amanda
      United Kingdom
    August 9, 2014

    Excellent location for alton towers Helpfull and friendly staff Food in resturant excellent quality and value Standards of cleanliness excellent in all areas

    10

  • Anura
      United Kingdom
    August 8, 2014

    excellent place to stay self catering for a family or group of individuals as each room is private and set only across the road from the main building where one has to go to have breakfasts. The ladies who do the breakfasts are extremely friendly and had a delicious full English.

    8.3

  • Noel
      United Kingdom
    August 8, 2014

    Great sporting facilities including gym and squash

    8.3

  • Amelia
      United Kingdom
    August 5, 2014

    It had a lot if facilities, bar and food prices were good, staff were very friendly and helpful

    Bed was hard and cups were not nice, so no coffee in the morning

    7.9

  • Anonymous
      United Kingdom
    August 4, 2014

    Free parking, free wifi, clean room and friendly staff. Restaurant serves good food.

    No electric fan or aircondition.

    8.8

  • Angela
      United Kingdom
    August 3, 2014

    Enjoyed having our own private entry, if there was ever a problem we would phone the reception & they helped in any way they could. We even had breakfast added to our stay at no extra cost. Also loved looking on to the cricket ground watching members run a children's sports group or people playing cricket, was just so peaceful & relaxing.

    8.8

  • Anonymous
      United Kingdom
    August 3, 2014

    Stayed here for one night on business. Room was huge, everything catered for and really clean! Staying again next week.

    Nothing.

    10

  • James
      United Kingdom
    July 27, 2014

    We stayed in 'The Lodge' that was just across the road from the hotel and it was a lovely place. The rooms were nice and the bench and chairs out in the garden were a good touch.

    The shower in the main bathroom didnt have a holder for the shower head so it wasnt so easy for some of the guests.

    8.3

  • Marion
      United Kingdom
    July 27, 2014

    Very spacious family room and very helpful, friendly staff.

    8.3

  • Shane
      United Kingdom
    July 22, 2014

    Pool table.

    There was a musky smell in the room. The bathroom light didn't work.

    6.3

  • Rachel
      United Kingdom
    July 20, 2014

    Stayed in bungalow which was great because the kids had their own bedrooms with tv and free wifi

    The bungalow was a bit tatty in places but overall cleanliness was excellent

    8.3

  • Tim
      United Kingdom
    July 18, 2014

    Spacious and clean room Bar food Gym facilities Reception staff

    10

  • Colin
      United Kingdom
    July 17, 2014

    Quick check in. Very friendly staff. Rooms were a good size.

    7.9

  • Ian
      United Kingdom
    July 14, 2014

    Fantastic family room for couple and 3 kids ( ages 6,2, 8 months)

    8.8

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