Asked for room for 2 disabled people ,they were given a room on the second floor next to the lift ,which the Hotel felt would be helpful .
The room had no disabled facilities at all ,so weekend totally spoilt for them ,no grab rails ,chest of drawers that were broken ,the draws dropped inside the frame when opened ,uncomfortable beds ,damp cold room ,you could smell mould when you entered the room ,the rest of the Hotel was very hot ,but this room no heating at all during this last cold wet bank holiday .The shower had no grab rails ,tiles on the floor which made it slippery when wet ,no raised seat on the toilet .
In the other family room we had booked ,we expected the windows to have child locks on them and it was to my horror when our 2 small children opened the windows on the second floor and started talking to me when I was by my car ,their father who was in the shower heard them talking left the shower and closed the window .
This hotel states they are disabled friendly but there is not even a disabled parking place so we had to walk from the car park which is situated at the back of the building to the front entrance .
All of the issues raised were discussed with the Manager by telephone whilst we were staying there .,who told us it was a family birthday so she had the day off ,all issues were discussed by more than 1 member of our family with the assistant manager needless to say we did not get far there either ,we were told the disabled room situated by the front door had become empty that morning and our discussion was taking place at 5-30 pm in the evening .
Leaving at the end of our stay