Tortworth Court Four Pillars Hotel  

Location and setting

Restaurant food was poor. Room was too small.

The quick check out!

We found the room to be very dull and dinghy. The bathroom was in need of updating; rust around the taps and plug hole as well as dirty marks on walls. The room was also extremely hot and when we requested a fan it took the best part of an hour for somebody to find one. The reception staff were efficient but rather brusque and not welcoming at all. They had not passed on a specific request to the dining room, or so we were told. By comparison, we thought that the restaurant staff were very pleasant but an early breakfast is a must to avoid the long queues.

Quiet and peaceful location with spacious rooms and some attractive architecture. The breakfast is excellent and diner is better than you might expect from reading the menu. The lounge at the top of the tower is very relaxing with some reasonable views.

The hotel is widely spread. Do not carry your cases from reception to your room. It can be a long way. Porter service is available but it is easier to take your car to a parking space nearer your room.

The grounds are beautiful and the room was very comfortable.

Staff were not particularly friendly or efficient. Hotel had 4 weddings going on over the weekend, so loud, drunken wedding guests dominated which was not condusive to a relaxing weekend break.

Fantastic Victorian building makes you feel you are staying in a movie set

Main restaurant had restricted menu due to Christmas package guests

I loved the surroundings and the hotel was above average. Staff were very polite and helpful. Food was excellent. Very clean.

Very luxurious, everything superbly furnished.

The location and the gothic architecture of the main entrance building.

Hotel staff were unprofessional. The restaraunt food was average. Unexpected in a nice hotel. The room/decor was very tired looking.

I liked the location and the grounds. The resturaunt the musid the bullding and history.

I cut my leg on the bed there was a large sharp spring sticking out of the matress. The duty manager did give us some discount for this.

Remote very pooor mobile network coverage lack of staff in restaurants room carpet somewhat dirty but bathroom ok.

The building, the staff , the food, all were good

The location close to the m5 the friendliness and helpfulness of the staff and the breakfasts especially.All the reception rooms were delightfully appointed.

The beautiful building and relaxed atmosphere