Towers Hotel & Spa  

The friendly, cheerful and very helpful staff from reception to housekeeping.

The only thing that let the hotel down were the breakfast catering arrangements (self serve buffet). Whilst the quality of the raw ingredients was of a high standard, this was let down by the following points:- 1) cold and smeary plates, 2) fried eggs with congealed egg yolks, 3) solid unseasoned scrambled eggs, 4) underdone grilled tomatoes, 5) stale croisants (on one occassion). As the breakfast experience is an advert as to what a guest might expect from the restaurant service - it is likely to be affecting the guests' decision as to whether or not they will use the restaurant at Lunch or Dinner time. In our case we decided to eat elsewhere. I appreciate that there are staffing cost implications but I feel the hotel would serve its best interests by offering a cooked to order breakfast in order to ensure the catering standard measures up to the rest of the hotel services and facilities. We will stay again but hope the management considered the suggested improvements.

When booking in receptionist couldnt find any booking in my name but she told me not to panic and found us a double room and gave us £10 off for the inconvience.all the staff were friendly and helpful and we would visit again.

Everything. From our welcome by the staff to our farewell from the staff. The pool and steam room, the breakfast, the rooms. Will recommend highly to family and friends.

Good room with an excellent breakfast. Staff helpful and polite.

The room I was initially allocated had a very irritating buzzing noise - the mtce guy called in and said it was from the boiler housed in the next door room - reception moved me to an upgraded room without any problem - I had a very pleasnat stay and the use of the pool/steamroom was valuable after a heavy business day - food is excellent at breakfast and dinner

I enjoyed the pool with jacuzzi. Didnt have time to spend in the steam room or sauna. Although it was evening when I visited, lack of people meant I had the pool to myself most of the time.

1) Cold in rooms until we asked for extra duvet. (This was mild Oct, t hink warmer outside). 2) Tesco fan heater had no pat testing, neither did the hairdryer that I noticed 3) Due to the fact that the breakfast/restaurant was meaning you had to travel outside to get to it - at least we were asked to (meetings in the b ar) then this was very inconvenient, meaning we had gone from cold to freezing, back into the warm for breakfast/dinner. Not ideal for guests.4) Although I can understand the pool being located across the tarmac in another building - late at night access via fire doors is dark and dismal, bit worrying for women especially. Some dim lighting but not enough to let you know that there is a step outside of the exit from the pool, can see someone falling down the kerb,.Although staff were pleasant and accommodating when required, incorrect informatiion given about breakfast times one morning - perhaps easier to have a notice in reception so that guests can see it at a glance if you are on the phone busy, rather than wait and be given the wrong times. (Booklet inside room has times but t his was on arrival). If not for the cold part and having to go outside for breakfast then it would have been more enjoyable., Although I would recommend would explain bad features for anyone wishing to go.

Being away from home on business ona regular basis, it is nice to stay somewhere that ticks all the boxes. Its close enough to the motorway so it is not a hassel in the mornings to get away. The rooms are very nice, food is excellent, the pool is perfect as it is not to over heated and the pricing of it all will keep the accountants happy.

Great service and value, food was good also.

The TAP bar looked a little drab.

Very helpful staff and the complementary upgrade was much appreciated. The beds were very comfortable with a lovely garden view

My husband and I stayed here for the night for a friends wedding party, we had a fab time, staff were friendly, room was clean and comfortable. We used the excellent swimming pool and facilities,breakfast was lush! We will definately book again for a romantic wknd away! Thanks very much! A++++++

a very clean and presentable hotel, easy to find, breakfast was well cooked, plentiful and enjoyable, room was spacious. For the rate I paid it would be hard to criticize the Towers.

The hotel was about 10 minutes drive into Swansea which was convenient for us while we visited family and friends.The Hotel staff were wonderful, they couldn't have been more helpful and friendly. They made our stay most enjoyable. The hotel was comfortable and clean, lovely floral decorations everywhere.Excellent Spa facilities The restaurant was very good, the Chef served some imaginative meals.One reason for our choice was the splendid car park, not offered by many other hotels in Swansea.We would certainly return there!

There were four in our party and each of us liked the relaxed friendly atmosphere of the place. We used the gym and spa facilities and found them excellent. We were totally chilled before we ventured into Swansea.