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Patriot Square, London, E2 9NF, United Kingdom – Show map
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245 verified reviews
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Town Hall Hotel & Apartments's staff speak: Italian, French, Spanish, English, German
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Fitness centre, Indoor pool
Food & Drink
Restaurant, Bar, Breakfast in the room, Restaurant (à la carte)
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room service, 24-hour front desk, Express check-in/check-out, Luggage storage, Concierge service, Babysitting/child services, Laundry, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating, Allergy-free room, Non-smoking throughout
Italian, French, Spanish, English, German
14:00 - 00:00 hours
01:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
One older child or adult is charged GBP 75 per person per night in an extra bed.
The maximum number of extra beds/children's cots permitted in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 245 reviews
Value for money
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We were in an open-plan suite with facilities. Lovely modern design which complemented the classical room proportions and antique ceiling plasterwork perfectly. The location in E2 was perfect for our needs. Tube station very close and easy to get into centre of city and West End. Front desk and concierge very helpful - stored our luggage and arranged taxis for us - always spot on time. Breakfast was really good, both buffet and freshly prepared hot choices. We didn't make use of the Michelin starred restaurant in the evening, but the menu looked interesting. Great pool and gym in basement. All our party (ourselves and three younger couples) thought the hotel was great.
A very minor point. And by no means a criticism - just a suggestion. The lighting in the room was quite bright, and controlled from switches at three different locations. This was good when you were up and about and needed bright lighting for practical tasks, but it might be good if the lighting in the immediate area of the bed could be turned down and made 'romantic' by using the switches right alongside the bed. Could a dimmer switch be fitted? Although we were not a honeymoon couple, we were told that we had been allocated one of the 'bridal suites'.
Clean and very elegant yet simple with quiet despite being in the midst of the city.
I loved the style, the stillness, the cleaning.
Breakfast à bit too expencive but it was nice. Could have been closer to the city.
The converted Town Hall exceeded all expectations with the facilities and the apartment that we had to stay in being modern but the rest of the hotel interior kept its original and retro style. 11 out of 10
Impressive building and stylishly designed rooms.
Some staff seemed seriously to lack training and any real customer focus (with one exception). Check-in was quite lengthy due to rooms having to be switched to get baths/showers in the correct configuration. The rooms are all different and even some larger rooms have small double beds. Our wardrobe was barely adequate even for a one night stay and one fellow guest had no full length wardrobe at all. The so called hotel bar is not adequate. It doubles as a local bar and we were asked if we had reservations to sit and have a drink. It is not suitable for older guests due to the noise level and age profile of the other drinkers. The bar staff were not particularly welcoming and it seemed not to matter that one was an hotel guest. The restaurant menu seems too complicated for what it is and portions are quite small. When we were there, the breakfast coffee and tea water was tepid on both days and the table was not replenished adequately so that there was not a full choice available right up to the end of service. The worst sin is that bills all come with a service charge already added and the payment/signing slip has a line for gratuities as if there were no service charge being made. I personally hate this.
suite staff interior pool location
I liked the architecture, the interior design, the kindness of the staff and the particular location. 'll definitely come back! See my blog about Town Hall Hotel: http://paulchaosandperception.blogspot.com
Size of apartment Well-lit bathtub Modern gym
Location Wear and tear Room service
For Bethnal Green, this is a nice Hotel. Splendid design etc. Lovely Pool! Superb Breakfast
Noise in the room: from the Hallway, from people (staff?) standing outside the window smoking cigarettes, from the Breakfast room right above room G23...
I did not get the room that was shown in the promised room category photographs. Baby crib has never arrived. It never felt like either hotel or apartment much like an office building. Room rate was excessive compared to conventional hotels.
Food was exceptionally poor and cost over GBP100 for 2 small plates
if you accept to stay little away from the cenre , Town Hall is excelent choice, spacious comfortable, clean rooms, very good service, delicious foot in booth restaurants (must try !) Unique in London !
The apartment was well equipped and stylish. The little things like complimentary water, milk, good quality bath products make all the difference.
Slightly odd bathroom setup in the main bedroom, glass walls to the toilet! Looks very nice just a little impractical for a group of friends. There is another bathroom though!
Nice (interesting) architecture, big and clean rooms, nice and well equipped kitchenette (only the cooking pan was poor quality and worn like in many other hotel kitchenettes). A la carte restaurant was excellent: good, healthy and well cooked food, nice plating and pretty fast service (I can say that this is better than some more expensive restaurants from central London), but the portion size is rather small, so you have to order at least 2 courses. Hotel location is probably not the best, but it is still good for family with children: the Museum of Childhood is 2 minutes away by foot. This can take at least 3-4 hours for visiting (playing) and is free. Victoria Park is 15 minutes away by foot and it has a nice playground. The underground station is less than 5 minutes away.
Bathroom is poorly organized - when showering the toilet area will get wet; room was very cold on arrival and there is no option to turn the heat on during summer (it is uncomfortable to get out of a hot shower in a cold room); they offered to send a heater but they sent a fan instead. The water in the pool was rather cold (certainly less than 25 degrees Celsius) and the pool area was not heated properly; the auxiliary pool area (changing rooms) was unmaintained and dirty; also some more signs and directions in the pool area will help, since there was nobody around. The buffet breakfast is rather poor and is not worth 15 pounds (e.g. no kind of eggs are included), but this is a rather small hotel so this is expected. On arrival they pre-authorized the full amount of my stay plus 50 GBP on the card and they also charged me on check-out. After a month the card pre-authorization was not yet cancelled despite my emails about the issue. Communication about the issue was very poor, some of my emails were ignored. I just hope that they will be able to cancel the pre-authorization so that I am not charged twice.
Tiny double bed
Great location, lovely interesting building with great modern rooms.
Loved the design, staff very friendly, fast internet will definitely recommend to family and friends. looking forward for my next stay.
I think it should have every 30 minutes chauffeur to the nearest tube station.
Location. History. Rooms. Food. Pool and gym. Staff
the fantastic staff, down to earth and friendly, that was the exception to most hotels, they couldn't do enough for us, our second stay in one month, the upgrade in the second stay (thanks heaps), the facilities, locale excellent for us
absolutely nothing; we hope to return on our next trip to UK
Staff was very professional and friendly. Free milk and water were provided. There was a very good hairdryer. Wi-Fi is free. The bed was very comfortable. Short easy walk to the tube. A couple of convenience stores, plus gas station are across the street. Nice little neighborhood cafe also right across the street.
The bathroom walls are glass, so there is no privacy when using the toilet.
The room was well appointed, everything in good working order. Small details like fresh milk, complimentary water in fridge, and good quality toiletries made the difference.
We stayed here for the location, as it was close to a friend's house, but recommend it primarily for being quiet with an exceptionally comfortable bed.
Needs a less pricey and more informal bar area for guests.
building was beautiful and tastefully decorated
en suite leaked into bedroom, no power points in bathroom for hair dryers and no mirrors in bedroom for hair drying ,did not like combined washer dryer, room service was too fancy, club sandwich, fish and chips or sausages and mash would be good. location was too far out and not a very nice location although the railway station was very handy.thought it overpriced based on location.
Completely refurbished family suit with specially arranged bedrooms and bathroom was an experience.
No parking possibility in the vicinity.
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