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Show map Tre-Ysgawen Hall, Country House Hotel & Spa

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Newest reviews for Tre-Ysgawen Hall, Country House Hotel & Spa

  • Anonymous
      United Kingdom
    August 28, 2014

    The whole ambience of the hotel and surrounding grounds.

    We had dinner in the Clock Tower twice. First experience excellent but second time one meal had to be returned. It was quite busy that evening and one waiter did not seem adequate to maintain high level of service.

    10

  • Barbara
      United Kingdom
    August 26, 2014

    The position and the building itself. The room was very comfortable. The breakfast was excellent.

    The staff were pleasant and helpful, but not always very efficient.

    9.2

  • Malcolm
      United Kingdom
    August 20, 2014

    Location excellent, staff, house and grounds very good. Breakfast was good without being over the top.

    Thought room was a little small for the cost compared to some hotels that we have used in the past 12 months.

    7.9

  • Sian
      United Kingdom
    August 19, 2014

    Nothing

    10

  • Mads
      Denmark
    August 15, 2014

    nice food, bar and restaurant

    not very happy with getting rooms in the new building when we wanted to stay in the castle - difficult to see this when booking.The new rooms were a bit standard hotel without the charm of an old house. staff in restaurant were very new and inexperienced, without good English language skills.

    6.3

  • Steve
      United Kingdom
    August 10, 2014

    The tranquility of the hotel and surroundings

    The service in the Bistro was not as good as any of the other areas

    9.2

  • Jane
      United Kingdom
    August 9, 2014

    Form the time of arrival to our departure the staff at this beautiful hotel exceeded in every way. A very special thank you to Mike who more than went the extra mile to accommodate my elderly aunt. He could not have done more. Thank you Mike. I would also like to thank the receptionist Tina who not only organised a wheelchair for my aunt but also managed to get it delivered and collected from the hotel. All the staff and I mean ALL the staff were excellent, very friendly and always very helpful. It made our stay really wonderful. The food and especially the breakfast were first class. I would definitely like to return.

    Absolutely nothing

    10

  • Hartley
      United Kingdom
    August 8, 2014

    The food

    Only the lack of tea/ coffee making facility in the room

    7.9

  • Anonymous
      United Kingdom
    August 2, 2014

    The spa

    Bar and food prices very high

    9.2

  • Stephen
      United Kingdom
    July 25, 2014

    Excellent professional staff very friendly.Food very good quality. Off the beaten track with lovely garden.Will return soon!

    No air con but it is an old country house! Leaving!

    9.6

  • Anonymous
      United Kingdom
    July 13, 2014

    Excellent spa and gym

    8.8

  • Anonymous
      United Kingdom
    July 3, 2014

    Everything except the food in the bistro

    Food in bistro - no salads and ghastly soup

    9.6

  • Barbara
      United Kingdom
    July 2, 2014

    The staff on the whole were very polite and helpful. Wasn't best pleased by being phoned and woken up by the front desk to enquire whether we would be eating dinner!

    Our room was tiny and was over the kitchens. We were kept awake by the sound of crockery being loaded and unloaded until 11 p.m at night. Also at one point some of the staff were outside and were laughing,shrieking and shouting. As we had been up since 3.00a.m it was not appreciated. All I received at the front desk was an apology. This isn't even the room we were meant to have ( given room 9 instead of 2) without an explanation. Would our experience have been different? I was extremely disappointed and was absolutely shattered on our 51/2 hour drive home. Would not come back or recommend.

    5.8

  • Denise
      United Kingdom
    July 1, 2014

    Peaceful, friendly staff, comfortable, clean, lovely food, quiet large room and bathroom, beautiful grounds and wonderful spa, a lovely restful weekend.

    10

  • Anthony
      United Kingdom
    June 29, 2014

    Quiet , excellent sound insulation of guestroom from outside activity . Swimming pool . General surroundings both in the buildings and grounds.

    Although bed generous size did not find it comfortable - too hard so did not sleep well and looked forward to my own bed again. Evening meal facilities - we didn't need the restaurant 'blowout ' meal and were not particularly attracted to the bistro menu - it was then a longish drive to find other facilities .

    7.9

  • Dr.
      Canada
    June 17, 2014

    Beautiful setting and comfortable rooms. Very nice four poster bed and a huge bath tub.

    Unfriendly and indifferent staff at check-in. Our room overlooked the staff quarters and parking area. Disliked having to dodge the wedding party all day Saturday

    8.3

  • Ronald
      United Kingdom
    June 5, 2014

    Good food really wellmannered staff

    9.2

  • Stephanie
      United Kingdom
    June 1, 2014

    Everything was perfect, couldn't ask for a better break away. The spa just completes the whole experience. Wish I could stay every night!

    We had two single beds put together it was a bit uncomfortable in the middle where they met, couldn't get much sleep.

    9.2

  • Sylvia
      United Kingdom
    May 30, 2014

    the room was large and well presented. The swimming pool and steam room and sauna were very good indeed. Lovely hotel. in a lovely location. Also the tables in the conservatory/dining room were nicely arranged and well laid.

    Nothing!!

    9.6

  • Robert
      United Kingdom
    May 27, 2014

    beautiful house with lovely gardens, good spa and facilities, lovely large bedroom. Lovely to see such a grand house and be able to read all the history.

    some furniture/decoration and our mattress were in need of updating, Not very impressed with food quality .

    8.8

  • Allan
      United Kingdom
    May 20, 2014

    most things

    small ensuite.tiny wash hand basin, shower over the bath and no non slip mat in the bath when taking a shower

    9.6

  • Anonymous
      United Kingdom
    May 18, 2014

    Location, furnishings, general ambience and the friendly and approachable nature of the staff.We enjoyed our stay

    I thought the bar prices were excessive even by London standards.The price of a gin and tonic was outrageous!!

    7.9

  • Susan
      United Kingdom
    May 12, 2014

    Excellent dinner I congratulate the chef.

    The fact that the bathroom light is on a timer, I was meant to be having a relaxing bath and the light went out, even though I waved my hands, left in the dark in the bath is not relaxing!

    10

  • 3b
      Ireland
    April 30, 2014

    for such an upmarket experience it was good value. The hotel is impeccably presented and very luxurious with an old world charm.

    10

  • Piers
      United Kingdom
    April 29, 2014

    The friendly staff wonderful breakfast with having the option of having both a continental and a full English as well! Suite room was lovely. Stayed in room 7 which had a massive jacuzzi bath in it which was lovely. It is a well situated hotel and a perfect base for exploring

    Nothing (Apart from being played a joke on by the hotel staff when I phoned to ask them if the hotel reception was open all night!)

    10

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