Tulloch Castle Hotel  

The Staff were excellent, my friend loved the ghost hunt, the atmosphere and facilities were excellent I loved the log fire in the evening. Would definatly visit again and recommend to friends and family.

Directions to the hotel could have been easier to follow as I have no sat nav system but we found it in the end after a few missed turns.

We stay here quite often on family visits to Dingwall, we always find it very relaxing.

friendly staff, beautiful location

The location and architectural beauty is impressive. The historical associations and baronial feel all at a very reasonable price - the restaurant menu was good and food excellent. The rooms are large and well appointed.

1. Lack of Internet WiFi 2. TV tuning with digibox 3. Ill fitting taps on wash hand basin in bathroom

Intrigue and history

Staff were not very professional. Breakfast staff very unattentive. Receptionist impersonal The difference between mediocre bar food and a very expensive and limited Hogmanay menu were marked and the choice for ye Hogmanay menu was poor.

Very friendly and helpful staff who went out of their way to help. Nice historic feel and atmosphere. Very comfortable and well looked after.

Although rooms very clean and tidy, had a slight 'tired' feeling and needing a bit of re-paint or touch up. Food was very good but possibly not 'gourmet 4 star' as implied in brochure a 4 star hotel - but appreciate its now winter season.

Everything good

Bit smoky inside with the open fires.

We enjoyed the stay, the staff in the bar were excellent and we changed our dinner reservations to eat in the bar. Food was excellent. The staff gave me a tour of the castle and up to top of the castle for a picturesque view.

Poor wifi reception in the rooms. Hard to get to, the gps barely got us there. Beds were hard

external appearance and entrance/reception area.

several minor niggles detracted from overall experience e.g. a front door key could possibly be made available to guests planning to stay out late on a Saturday night or at least they should be advised they require a phone to gain entry to the building.

Staff are really great and make everyone feel speical

Location

Staff were not very helpful, decor very dated

The Bathroom was good.

We left early and paid without staying the 2nd night. While the room was large, we were charged 60GBP for a very narrow fold out bed from a single chair for our 15 year old daughter, which we had to ask to be made up, even though we reserved a family room. Our double bed on one side had two large depressions (more like holes) in the mattress indicating it was very old, my husband had a very uncomfortable sleep. They did not tell us that they lock the outer door of the hotel at 10pm or that our key did not open the door. We arrived back at 10:30 from dinner and had to knock on the doors and windows to get in. There was a phone number on the door, but we left our phone charging in our room, however we thought it presumptuous that we were expected to make an international call, to get back into our hotel. Then the next morning at breakfast, they did not have a table set up for us. When we attempted to sit at the only table that could accommodate us, which was set for 4 people, we were told we could not sit there as it was set for other guests. We asked where our table was and were told we needed to talk to reception. They quickly placed 3 settings on a table set for 2 people which would normally be fine with us, but it was tiny. We had to put coffee cups and other dishes on the window ledge to fit our main plate in front of us when our cooked breakfast arrived. The lady who served us, did apologise and promised to rectify the next day, but that was enough for us. The hotel was also very dark and damp smelling. It was no where near the standard of the four stars advertised on its front door. We went instead to a hotel nearby, Coul House and it was such a difference. It was 3 stars and less expensive and was a beautiful place in all respects, service, rooms, food, reception areas. It also had beautiful landscaped gardens. We could not understand how the Tulloch could retain its four stars, with Coul House in the neighbourhood?