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The Hill, Millom, LA18 5EZ, United Kingdom – Show map
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87 verified reviews
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Underwood Country Guest House's staff speak: English
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BBQ facilities, Garden, Terrace, Sun terrace
Tennis court, Golf course (within 3 km), Cycling, Indoor pool (all year), Bicycle rental
Food & Drink
Bar, Breakfast in the room, Special diet menus (on request)
Packed lunches, Car hire, Shuttle service (surcharge), Express check-in/check-out, Currency exchange, Luggage storage, Shared lounge/TV area, Laundry, Dry cleaning, Ironing service, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Heating, Non-smoking throughout, Designated smoking area
Based on 87 reviews
Value for money
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the location was great for what we came for the staff were freindly and helpfull the rooms were lovely and clean the hotel was lovely
the room were cold at arrival and heating could of been a little better as it was december when we visited it was very cold ,and a little dissapointed at the bar facilities
The owners June and Dave were lovely, warm and very friendly and made us all feel at home. The location was excellent and has some lovely scenery and great walks. Nice places to eat close by. June and Dave spoke to us of their plans to give the Guest house a makeover, which should be done by Easter and sounds great., some of the things they mentioned were a games room, tennis court and football goals. We will definitely consider going back to Underwood guest house, especially once the above is done as we have a young child who would love this.
Although the swimming pool was out of service we still had plenty to do, we went on some lovely walks to the forest, beach etc.
We were the only people staying so literally had the run of the house! The good points are as follows; Beautiful house Relaxed Very friendly Good breakfast Took own wine in the lounge Big rooms Good wifi Clean
A rough diamond! I could be picky and list every bad point, however, the reality is that we paid £69 for a family room (with a dog) and breakfast!
Room very large Good bed Shower ok
Still renovating Painting the house Staff cold No staff presence
it was cold in room
clean & spacious rooms friendly atmoshere ample parking olde worlde surroundings There is a lot to like about this place but felt I went at the wrong time. All problems were solved thankyou.
poor facilities.. no pool,restaurant or bar open as advertised. Chaos at breakfast
Nice original country guest house that had done the best with what it has. Excellent value for money and really friendly staff. Good quality breakfast.
We were out of season visiting at Christmas time and staff were thinking on the ground. Couldn't get through to anyone when having difficulty finding the hotel. Shame the pool is put out of use through winter. A bar or communal tv room would be nice
The swimming pool was nice although o bit dirty
The breakfast was dreadful, the whole building was absolutely freezing and all of the doors and door frames in the place were broken where forced entry had occurred. It also smelt like an old peoples home
Arrived to cold room very cold didnt take hats and coats off for 2 hours no bar or dining avilable? 4 stars?
My god some people moan about everything don't they. I've read the reviews on this place and I'm sorry but your critical insight has completely missed the charm of this wonderful hotel! I paid the out of season rate (£45) and I feel I've had more than my monies worth. The room was warm, the sheets clean and everything smelt fresh. The breakfast in the morning was served quickly and everyone was attended to in a timely fashion. Yes it's a bit rough around the edges but this is the character that missing from most places! Enjoy its quirks, this truly is what a B and B is all about.
Nothing. Because at the age of 27 I can sort most problems myself without having to complain.
Nice room and comfy bed.
Room not warm when we booked in at 2pm It warmed up later.
We stayed at the Underwood for 1 night and after reading some of the reviews, in my opinion they are not justified. we had a lovely room plenty of space and clean and tidy. I slept all night too so bed must have been comfy. I used the Internet no problems there. the staff were very good and obliging and breakfast was lovely and plenty of it. i would definitely use this hotel again.
Huge bedroom and great breakfast
Only there for one night
Let me think ....nothing.
I don't really like in this hotel anything,swimig pool was closed on opening hours,food not good taste,apartments mold smell,no wifi in apartments at all!
An unpolished diamond, a period property that still retains the charm of the Downton Abbey era.
Eating breakfast surrounded by dirty uncleared tables - not a single one was cleared, surely this isn't rocket science - even if its the 1st day for the non-English speaking waitress (at least we could pinch the toast & milk that was missing from ours). It's gone very downhill lately, but we'll still give it another go, so I hope they put the effort in & improve.
Friendly and helpful staff
Shower -poor. Very poor flow
We made a last minute trip to Millom and booked this hotel through Booking.com, not knowing anything about the area. We were expecting something far less for the money. The man who met us was very helpful and pleasant. The room was clean and comfortable. The views from the window are lovely. Would love to have had the time to use the swimming pool. A beautiful old House.
Rooms and beds were very nice. Nice bar but no beer.
We arrived at the hotel, walked in and couldn't find any staff. Rang the door bell and phoned several times and waited for half an hour. Eventually asked at a cottage opposite and we were able to sign in. Nice breakfast apart from the cold toast, service could have been a bit more confident.
No facility to pay by card.no change when paid by cash Poor quality breakfast. Bacon and mushrooms not up to the mark.
Nice place, friendly staff,
Nice quiet location in large grounds with a pool.
Bedroom not cleaned for the duration of our 3 day stay. The place was ran by teenage girls who didn't seem to know what to do. Shower facilities broken in the pool area. Smell of dog and cigarettes in the bedroom. Smell of sewage outside the cottage. I won't be going back.
bedroom location real fire bar
no evening meal some cold breakfast items dead flies on windowsill in bedroom
We arrived quite late, but they were helpful and understanding. Room was big and comfortable. Nice country location. Breakfast was very good, served to you at table which is nice, much prefer this to most help yourself style hotels.
Deceitful Hotel manangement - we asked to book a table in the restaurant before we came & were not told that the restaurant (& pool)would be closed throughout our stay. Bar was open but no chilled drinks or ice. Room was not ready on arrival & we were left to make up the beds Room was scruffy - missing tiles in bathroom, broken furniture, etc. Children's play area was half constructed & a danger to anyone playing on it. Building materials lying around. No refund given yet - despite total lack of facilities.
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