De Vere Hotel University Arms  

Location excellent, close to coach stop. Receptionists and staff are very helpful, friendly & efficient. Will stay again definitely.

A bit old and requires renovation. No wi-fi in rooms, need cable.

Position and comfort

We liked everything about the hotel

Central location. Convenient car parking. Friendly staff.

The room (220) looked quite shabby - bathroom and general decor needs refreshing. The room had a lovely view out onto the large grassed area and we expected it to be quiet at night I.E. no traffic noise or passing revellers. We were very disappointed to experience constant noise from what sounded like a gang of youngsters outside and below our window. The talking, laughing and shouting went on right through the night and kept us awake. I would certainly not recommend a room at that end of the hotel in view of the situation we experienced.

There was a bed

Lies from the hotel from start to finish. No free WiFi, the photos of the hotel are very misleading and it's generally pretty poor

Helpful staff, good location.

Dated rooms, not a 4 star hotel and a suprise £16 charge for using their own car park.

The breakfast (poached egg with bacon) is just perfect! The location is very good where close to Cambridge University. The room and services are good.

Very customer-service minded staff. Dinner in the in-house restaurant lovely. Good breakfast. A lot of staff at breakfast, we were waited on like at the Ritz.

A bit run-down perhaps?

The big draw of this hotel is the location: five minutes walk gets you to the market square and the universities historical Colleges Other positives include the comfortable bed, quality bedding and good breakfast buffet.

The staff's attitude was mixed: we had exceptional service at check-in, but at subsequent interactions, some staff were borderline rude. However, this did not detract form an overall positive experience. One improvement could be better information regarding breakfast and check-out times. We were given conflicting information about these.

Location and staff were good. Hospitality was very good.

Black mould/scum collected in the shower area (Room 130).

Top of the list - the bed linen - it was amazing - but that's just me!! Cleanliness of the hotel. Went down for breakfast and all the staff were really friendly and attentive. Location was spot on especially with the rain we are having at the moment.

The only gripe was the check in. Waited a long time. Only one member of staff on who seemed a bit vague.

My room and bed. The cook also did me three pieces of bacon, beautifully crisp, as the bacon in the servers looked pretty sad.

The lift was archaic. I also had to walk up and down about ten stairs, which, with a suitcase, I did not appreciate.

Ease of using the hotel and friendliness/courteousness of the staff.

there is wifi just at lobby in this hotel ,not in the entire of the hotl including rooms as the hotel explaind on the booking.com,its big lie,so it made me angry and staff hadnt resonable answer!!!!