University Arms Hotel  

room was lovely bed very comfortable

Building

There were massive fans next to our room and room next to us (room number 100). There was loud noise coming from fans until 11. When we complained about it , manager came with a security guard with her and told us they have an in house bar and kitchen and noise will stop after 11. They intimidated us and told us that there is nothing they can do. Will never recommend to any one . I have a video recording of loud noise if some wants , I can send it to you.

Breakfast, bed, staff, nice bar.

Street noise from outside, do those people never sleep?

Friendly, polite staff. Lovely dining room. Great views across Parker's Piece. Close to town centre, colleges and sights. Comfy bed.

The room (110) was a little dated and in need of decoration.

Very polished----good location---

bathrooms need updating

Location.r

Reception staff insisting that we had parked a car at the hotel, when we hadn'T. At check-in, we overheard an elderly man asking whether his room was 2-bedded, as he had requested. The receptionist "checked" the system and assured him it was. The following morning, at check out, we heard him saying he had been given one double bed. With this- and their bizarre insistence over our imaginary car, we could only conclude that the systems need a complete overhaul! Also couldn't believe they had notices warning of queues at breakfast. Why not use a second room?? There is plenty of space at the University Arms.

Cionveniently situated

We had one of the worst nights sleep. There were groups of rowdy youngsters outside in the park until 3am+ which meant we had a very poor nights sleep.

Location, car parkng

Very noisy rooms on street, very old and dated.

The meal in the restraint was very good and reasonably priced shame about rest of the establishment

The first bedroom we were shown the carpet was thread bare marks on valance ,dust every where .The second room was slightly better still dirty flies in the light in bathroom floor creaked and floor above creaked basically this hotel should not have any star rating it is a disgrace to Cambridge

Location is great.

Breakfast and the car park are expensive.

Very pleasant staff. Comfortable room overlooking the park . Very comfy bed.good value for money. Fab breakfast.

Nothing

staff arraged a large room for us,although the facilities is a little old ,but room was cleaned every day .the sheets was exchanged every day .furnitures in the house is a vitoria style,i very liked it .breakfast is very delicious,my son can eat a lot.staffs always are gently,so nice .the location is neaby the centre of the city ,just need 5mins can arrive the bussiness centre.important point is Cambridge is so beautifull ,then i dont want leave.i will choice here next time.

Beautiful interiors of the breakfast room, foyer and bar. The view of Parker's Piece was delightful. Staff were very helpful and friendly.

Paying 16 pounds a day to park in their carpark. They said they were cheaper than anywhere else. We are now in Lincoln and here the car parking is free.

Location

Lack of view from room

Breakfast

Mattress not firm enough, parking expensive, bathroom tired, needs a refurb, towel rail made bathroom too hot

Location

Very poor standard of decor - this hotel is 3 star at best and needs a serious refurbishment to reach even a half decent standard. Very disappointing.

The room (105) good size and public rooms pleasant. The staff polite.

We had no sleep all night because of the noise from the fountain inn opposite. The music went on 'till 3 am and shouting in the street 'till 4.15 am. We phoned reception 3 times and the police twice.No one would do anything. Do you think charging up to £180 for this room is good value ? It is not fit for purpose. Reception told us this happens frequently.

Location

Room small and in need of decorating

Location Staff Character hotel Very good breakfast

Room very noisy at night from drunken people outside. Double glazing needs improving. Mould in bathroom. Door handle in bathroom stuck. Expensive to park car

The hotel is superbly located right in the centre of the city, couldn't be better. The buffet breakfast was truly wonderful with a great choice of everything and in such a marvellous hall. The chef held a little tasting session in the foyer of food he was seeking opinions on, this was lovely and he was happy to put what we liked on the menu for that night.

Room very hot and air con system not efficient. Breakfast service very erratic, hot course served before we had chance to have cereal day 1 and didn't get asked if we wanted hot course day 2, only served after long wait

Central location in the city center. Friendly welcoming staff.

The hotel was all right but could need a refurbishment. Everything is a bit old and used, especially the communal areas.

Rooms and facilities really clean. Really elegant place. Staff really nice and helpful. Location is great, next to the city center, 5 minutes walk to Emmanuel College. Included Breakfast was amazing!

I cannot remember anything I disliked.

Staff at reception and in accounts department; central location

No real wardrobe space; some street noise

very comfortable, nicely decorated, old style, good service

no other facilities except restaurants and bars