Victorian House  

Within walking distance of all amenities visited

The attitude of the chef. No senior staff available to deal with customers. Not enough staff on duty to provide a service for the amount of customers. Bedding was sparse therefore spent a cold night. Bathroom was tiny, the shower did not produce enough water and it was cold.

Good price and breakfast

Internet was not working

It was ideal for being close to the city center and had parking outside @ a reasonable cost

Convenient location, adequate breakfast.

closeness to Glasgow Central Station. Friendly and helpful receptionist.

Was right in the centre of Glasgow so great location. Excellent breakfast. WiFi worked well (note: you have to ask for the password at reception). Needing a cheap, accessible room for an evening, and wanting to use my laptop, I couldn't have asked for more.

Parts of the walls in my room required plastering and looked rather unpleasant. There are many steep steps to the building and no signs of a lift inside. This wasn't a problem for me now I'm free of a back injury, but a year ago I would have been unable to carry my bags to reception. I'm sure a phone-call from the street to reception could tackle that issue, but it's worth considering if you struggle to carry yourself and bags upstairs your first impression on arrival might not be too favourable.

The location

We arrived at the hotel on the 6th around 10.30am-11.00am and I asked to check in. The lady who was at the reception (black, shoulder length hair with prescription black glasses) told me that the room wouldn't be ready until 12.30pm-13.00pm. So I said that about 3 weeks before I called to ask about the check in time and that a lady called Odri told me that 11.00 am would be fine. The lady who was at the reception told me: "this is not possible, Odri has been here as long as me and would not be possible that she would have said something like this and told me to wait until 12.30-1pm" in few words I have be called liar!!!!! So we went for a walk until 1.30 and then back to the hotel for our check in. The same lady was at the reception. I saw she was helping out somebody else and I just approached the counter in order to get a leaflet regatding a tour we would be doing later on and she shouted at me, in front of everybody else who was there: "there is a queue and you have to respect it, wait to be called forward". This was very embarrassing and the lady was again rude!!!! During our stay in the room we noticed more than once dirty stuff around. The floor was sticky and full of marks, the bad was always full of small and long hair (on my last day I noticed and pictured some bed sheet left on the floor in front of my room door which were clean and ready to be put on the bed) this is not hygienic. The wi fi was not working properly (asked for the password hundreds of times so we ended up using our own 3g). The breakfast should have been a buffet and in my opinion wasn't even close!!! The picture of the room you have on the web site didn't match at all our which was much smaller! All of this for £59 a night, never in my life I felt more robbed, never in my life I felt more humiliated, never in my life I felt to be cheated as much as in that occasion. I would never come back to that place and would never recommend it.

Friendly and accommodating staff. Good system for issuing parking permits as parking is strictly controlled around the hotel.

Very disturbed night due to excessive noise from nearby room. Tired, outdated furniture and decor both in the room and communal areas. Cigarette ends left to gather outside front door.

Price of the room

The hotel was less than what I have expected the room is V.small and the wi fi is very slow it is only a hostel not a hotel

The bed was comfortable, the breakfast was really good also generally really good value for money, if taken only once!!!!! Cheap parking considering glasgow parking.

The ensuite could do with being modernised, and very moldy around shower. Again money was taken twice??? Hotel denied taking had to contact bank and youselves, sorted with £10 rebate which is to be given by booking.com. Still think this should have come from hotel, with an apology from them not booking.com

The staff were very friendly and helpful. It was very quiet considering it is in the centre of Glasgow. Breakfast was from 7am which is earlier than most places could offer. Fantastic value. I`ll definately be back and will recommend it to friends and family.

The staff were very helpful and polite and the location was ideal. I do believe that I got value for money.

The only problem I had was that there was no desk.