Vidella Hotel  

We were very disappointed with the 2 rooms we used we had to be moved from the 1st room because the tv didn't work and the matresses were very uncomfortable and the second room had a terrible smell from the drains and the bathroom was that small you couldn't move so if we stay again we would want a far better bedroom .

we really enjoyed our stay at the vidella hotel. It is a very friendly and welcoming environment, the staff really do everything they can to make your stay great. When we arrived we where shown to our room which was on the 3rd floor ,with my wife being asthmatic she felt there were just too many stairs and we asked to be moved which was done without any hassle. Breakfast was great too - and i totally recommend the restaurant, we had a great meal :)

Leaving

After waiting nearly four hours in our room, due to the rain outside, we found that the restaurant was not open, we were told because of the pride celebrations the previous day, its as though they just couldnt be bothered, my partner is 70, it was pouring with rain and we were advised to find a local restaurant, the walk took its toll on us, it was like Nelson by the seaside, no other alternative was offered.( There was a lot of mould in the shower area). I find it ironic that I conduct covert audits and mystery shops for a large Grassroots company, on this occasion, I wasnt working. The restaurant could of been their saving grace. The cocktail bar was depressing with no atmosphere, the woman serving was rather scruffy and not that welcoming,she asked if we wanted music on and we said yes, it was just ignored and the cocktail she served was warm. It was awful. We have been so upset, my partner has fallen out with me.(the daft bat, it wasnt my fault!)

Friendly staff, not a bad location.

Outside could look better ensuite could be bigger.

The staff were very friendly and made you feel welcome.

The room was freezing cold and the heating wasnt put on. One guest asked for the heating to be put on as he had seals in his room!! The en suite if thats what you call it was tiny, the toilet seat was coming off and there were cracked dirty tiles in the shower. The cups in the room for tea making facilities were dirty and the view from the window was of a wall which had paint peeling off it.

i didnt like the fact the room was freezing, the window was broken, i forgot to complaint as i was knackered!

Very friendly and excellent service good foods. And very clean many thank

N/a

Was happy with the location,

I was dissapointed with the decor of the room, although clean there was damage to the main door to our room and also the wardrobe was broken , the entire room looked tired and in desperate need of work.

It has an excellent location and is handy for everything. Food was fantastic and service was excellent. Breakfast was everything you could want and more. Staff were great too and friendly and very obliging. Couldn't have asked for anything else.

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