De Vere VILLAGE Cardiff - Hotel & Leisure Club  

The rooms very very spacious, it did not feel you were in a little box.

When booking in, there was so much going on it was a little confusing.

Beauticians were lovely- starbucks on site was brilliant. We could bring the dogs with us. Very relaxed and easy going atmosphere

Because we had 2 dogs with us, our room was so far away from the lobby... It was frustrating as it took so long to get to the bar/ restaurant each time especially if you forgot something. The hall floors creaked v loudly

The receptionist were particularly helpful

The size of the facilities in the leisure club.

Reception staff rude and we felt they discriminated against us because we were a young couple. Room dirty. Booked a superior room but given a small double and had to complain to be moved. The second room was bigger but still had no toiletries, no fan or air conditioning and the view was of the roof. The breakfast was poor, lack of choice and food stuck to the serving dishes as they didn't replenish. The cleaner came in on the day we were leaving at 08.30am but we didn't need to check out until 11.00am. We will never stay at a Village hotel again.

I liked the gym but not the lack of instructors. The room was nice but the bath panel was falling off and the soap dispenser (which to be fair I don't like anyway), wasn't working properly. Good comfortable bed. Starbucks in teh lobby but the bar was shut when we got back at 11 and the restaurant bar was a bit dead even for someone just looking for a night cap. Clearly used for meetings, conferences and the gym, this is a decent business class hotel but it lacks charm and warmth.

good facilities, wi fi, free parking, fitness area and pub

I was put in room 106 which was next to the staff room, i had to put up with non stop banging of doors, machinery noises, laughter and talking so could not get any sleep in the early evening after a long day and i was woken very early in the morning with more of the same. I left the hotel feeling more tired than when i arrived. In addition the fire alarm went off that evening which led to the hotel being evacuated, this did not help matters. In the bar area I ordered a pint and pie with mash, the pint was fine (although i had to drink it in the cold during the fire evacuation !!) but the pie was awful and was 95% pastry with a tiny morsel of meat so poor and bad value. I stayed here as i have stayed at Village hotels before and they have been good but this trip was a nightmare and i will think twice before staying here again.

Bed was very comfortable and Leisure facilities were very good. Food was very good too. Very comfortable Hotel.

wasn't 100% clean, I noticed small areas where cleanliness that could have been improved. splashes on the wall in the restaurant and my wine glass was slightly dirty. Soap machines in the pool showers were slightly mouldy at the bottom.

Pool was good and breakfast plentiful in choice

They didnt have us down as a family of four, just a couple. Got it sorted, but sofa bed very basic and had seen better days,

We booked the hotel rather than any of the numerous city based hotels because of the leisure facilities. However, when we arrived, we were informed that the children were not allowed in the swimming pool that evening. I'm sure this is probably in the small print somewhere but I think it should be made clearer when actually making a booking. In fact, there was nothing at all that we could do as a family in the evening, although we asked about the gym or table tennis. We ended up having to go back into the city centre to find entertainment for our 11 and 13 year old. We nearly checked out at that point. It makes wonder why you have family rooms if families aren't really welcome. In fact, it was made clear to us that the leisure club members were more important.

The location is excellent, as are the services offered.

Being woken up at 23.30 by hotel staff moving furniture around their function room. I did telephone the reception but got little satisfaction, so, had to get dressed, go down to reception (no duty manager around) and complain to the security guys. Eventually, the noise stopped. Not much in the way of an apology from the hotel or any offer of compensation....very poorcustomer relations.

Friendly staff, clean rooms, inexpensive meals, relaxing

The swimming pool is great. Great comfort and range of facilities.

The colour scheme and stripy carpets. The food could be better for the price.