De Vere VILLAGE Bournemouth - Hotel & Leisure Club  

Hotel faciities, especially the spa and swimming pool. Sensibly priced meals. Relaxing.

Smart clean and friendly

Location and surrounding area ok for Travellers as near Airport and ok for businessmen and women but would not book again for leisure break as prefer something more rural

The gym, swimming pool and spa facilities were excellent. Breakfast buffet was very good. Rooms were spacious and bed very comfortable. The pub meals were very good. Staff were very friendly and helpful.

The minimum temperature of the room was 16 degrees which we found too hot. We had to open the windows in December to let some heat out which seems a terrible waste of money. I suggest the mimimum temperature be set at approximately 6 degrees and then guests can increase it to their desired temperature.

Nice and clean and friendly

The bargain price for a little bit of luxury was much appreciated. It was also a wonderful location to visit so many interesting places. We did not have to go far to socialise, walk with nature, shop or eat at reasonable venues. The leisure facilities were wonderful too which meant that even on the rainiest day, leisure time was at hand. The breakfast was really good too; well cooked and an attentive crew of staff. In addition and not least, there is really good entertainment to be had - you have excelled yourselves!

Only a couple of tiny complaints; dinner was a little bit expensive for us and on the evening of 1/1/12, we asked for some more tea bags at the reception desk about 9pm on the night. The receptionist, a middle aged man was miserable and not at all accommodating. I felt that he could do with a few lessons in smiling and not making me feel that I was a scrounger.

Location and facilities

Expensive bar prices

When booking I did not understand money for my stay was taken out immediately from my bank account.This was a shock to me. The hotel was friendly clean and welcoming.Eating there for breakfast was adequate and there was a choice of yours of other eating areas during my stay.The space in the room was good and the beds were very comfortable. Being able to open windows was a pleasant sureprise.Parking not a problem during my stay. I have only one issue with whether I stay there again and that is to be closer to town instead of having to pay parking tickets every time I went into Bouremouth.Having said that hotel is offering good deals. Internet was a plus in our room to use.

Lighting in bedroom was too dim to read properly, but hotel staff tried to collect this by providing a reading light. No daily newspaper provided, although we were under the impression this was included in the package. Apart from this, a pleasant & relaxing stay, even though it rained each day! Feedback has been given directly to the hotel.

Proximity to location of my family's home. Very good deal for three nights with breakfast at the Christmas break. Like the pool and spa facilities. Very good breakfast.

Coming from Ireland, we usually have toiletries provided in similar hotels. I found the lack of soap a nuisance - I had brought my own shampoo.

Bar Drinks Seemed Expensive Not A Very Restful Atmosphere In TV Lounges

Very helpful staff, very nice rooms

The main restaurant was closed but I was assured that it would be available for our Xmas visit.

A warm friendly welcome which was also informative. The use of the leisure facilities was a great bonus after a long journey, and not having to worry about packintg a towel for the leisure. The room was well lit and plenty of room and cupboard space. Big comfy bed very pleased overall.

I wouldn't say so much that it is a dislike, but we had an experience in the grill restaurant. We were a party of four and one of our starters was not as expected, on mentioning this to a member of staff a sorry was all we received, we then mentioned it to another member serving our table again same response. On paying the bill we were able to inform the duty manager who again apologised and informed us that she had been told but did not follow it up, she got quite stressed and appeared to be unable to keep calm, in what was not a stressful situation, but managed to create one, and making us feel that it was our fault. We feel that a training course for the restaurant staff on customer relations would not go amiss. (we did not have to pay for the starter. Although this happened the food overall was good and enjoyable, but unfortunately the experience marred the night which should never have happened.

Our room was clean, spacious for the price we paid (£55 include breakfast), with good facilities and good breakfast buffet.

Not a dislike, but I was surprised that four a five storey hotel only appeared to have one lift.