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Newest reviews for Village Urban Resort Birmingham Dudley

  • Denise
      United Kingdom
    August 27, 2014

    Room and facilities were excellent. Breakfast was tasty and plentiful with a nice selection including childrens section. But for one waitress who was extremely rude, all staff were friendly, cooperative and accommodating. Wifi was brilliant. Room had everything we needed including a fan which was fab.

    8.3

  • Anne
      United Kingdom
    August 26, 2014

    We enjoyed our stay and were pleased to see some staff use sign language to communicate with deaf which is important.

    Nothing that we dislike - we are completely satisfied.

    9.6

  • Graham
      United Kingdom
    August 26, 2014

    Was made to feel very welcome on arrival great customer service great location as there was a cinema and food restaurants throwing distance from the hotel will definitely be going bk

    There wasn't anything I didn't like but I suppose if I have to say something maybe have more tea and sugar in the rooms

    8.8

  • Stephen
      United Kingdom
    August 24, 2014

    Reception staff outstanding

    Bit chaotic at breakfast

    7.9

  • Paul
      United Kingdom
    August 23, 2014

    The gym.

    Reported phone in room not working nothing was done about it. Ordered food in bar but was told to go back to reception to register card which should have been done on arrival. Nice girls behind reception but hotel has a run down feeling to it.

    5

  • Claire
      United Kingdom
    August 19, 2014

    location for business meetings

    overly hot and stuffy in the rooms bathroom in standard rooms was tatty wi-fi was very poor

    5.4

  • Anonymous
      United Kingdom
    August 12, 2014

    rooms ok and a bit dark corridors need painting ,breakfast excellent, but evening meal very poor

    7.1

  • Susan
      United Kingdom
    August 12, 2014

    Breakfast very good..bed comfy

    Noise from kitchen fans, lorry noise from nearby factory, room furniture heat marked, tiles in bathroom need attention ...wall and floor tiles,

    7.1

  • Nicholas
      United Kingdom
    August 12, 2014

    LOCATION, BRECKFAST, LIGHTBULB IN ROOM CHANGED VERY FAST.

    DOWNSTAIRS BAR COULD BE CLEANER.

    7.9

  • Jeremy
      United Kingdom
    August 12, 2014

    The hotel

    Noisey neighbours

    9.6

  • Anthony
      United Kingdom
    August 12, 2014

    staff food

    bar prices especially bottled cider

    8.3

  • Pavel
      Ireland
    August 9, 2014

    Comfortable and clean hotel with a modern decor, superb spa and gym. The staff are very nice. I also liked the spacious outdoor parking and the coffee shop with an outdoor terrace.

    There wasn't a second key available for our room.

    9.6

  • Amanda
      United Kingdom
    August 6, 2014

    Free wifi Friendly staff Bar food

    Booked a table in restaurant which was also for a 1year old. It was great a high chair was there waiting but no offer of a children's menu. We ordered him garlic flat bread which was huge (& undercooked) only to find the kids on the next table did have a children's meal. Starter of deep fried Brie was also cold. The decor is quite dark & bathroom could do with updating.

    7.5

  • David
      United Kingdom
    August 5, 2014

    Great facilities, good food and great choice, great room with good extras.

    For a Saturday evening the bar closed very early, there were plenty of people still around and we were told by other hotel staff that the staff behind the bar pleased themselves when they closed, this was the only real negative during our stay.

    7.9

  • Ravinder
      United Kingdom
    July 31, 2014

    location, bar, gym, pool everything really.

    9.6

  • Polly
      United Kingdom
    July 31, 2014

    The leisure facilities were excellent and the bar area did good food and a relaxed atmosphere

    The bathroom needed some tlc

    7.5

  • Josephine
      United Kingdom
    July 27, 2014

    if you had any complaints about Anything that wasn't quite right all the staff were more than happy to put it right for you immediately. Breakfast was superb, swimming pool was great, as i have problems getting in and out of swimming pools this pool was great as it had a rail and gradual steps so it was easy for me to get in and out.

    The first room I was given was much to hot, although a fan was provided it was much to noisy so was unable to sleep, there was also a constant noise like a engine outside, but it was soon sorted for me/

    7.5

  • David
      United Kingdom
    July 27, 2014

    Comfort in the room bed was lovely

    Grime in corner of the shower enclosure, inadequate seating on the terrace at evening no mirror near plug point for my partner to do her hair !

    6.7

  • William
      United Kingdom
    July 25, 2014

    The food was poor The breakfast was poor chaos the seats were dirty in the restaurant The tiles in the bathroom were all racked the carpet was dirty i would say a 2 star hotel designation would be about right Instead of staying for breakfast on day 2, i went out and paid for it locally

    6.3

  • Edward
      United Kingdom
    July 22, 2014

    All of it to be honest lovely room.

    Nothing but would have liked to have breakfast included.

    10

  • Emma
      United Kingdom
    July 22, 2014

    Friendly staff, clean room

    Was far too hot in the bedroom, twin room slightly small

    6.7

  • Anonymous
      United Kingdom
    July 22, 2014

    No air condition in the rooms in this hotel

    6.7

  • Cherie
      New Zealand
    July 16, 2014

    Having a range of facilities on site was super Staff were very friendly We appreciated the easy parking

    Décor a bit dark Headboard hard - needed more cushions / pillows The lift had a broken button

    7.9

  • Anonymous
      United Kingdom
    July 13, 2014

    Receptionist was very friendly and welcoming

    Big red stain on bedroom carpet next to bed looked like red wine spillage. Cooked breakfast the bacon was only warm and the sausages did not look cooked.

    7.1

  • Teresa
      United Kingdom
    July 8, 2014

    The staff were very helpful and wanted to make sure our day was all we wanted it to be ..... This was a wedding with a difference probably the first pagan celebration held there and the staff were wonderful

    10

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