Village Urban Resort Warrington

Room clean and tidy, staff friendly

Food in restaurant poor, over priced with average service.

Attitude of staff at breakfast - we had to wait quite a while for a member of staff to come and take us to a table - we could not see any staff in sight. We decided to find out own table - a member of staff (female) was then seen in the breakfast area. She told us to "go and wait by the door" we explained that we had been waiting quite a while and her reply was "no you havent been waiting long" and then took us back to the table we had just been to. This expereince spoiled what was otherwise a very pleasant one for us.

Pool, comfortable bed, breakfast, parking.

Noise @ 5.30am of laundry arriving each morning . Rooms small and dark. I think someone objected to us watching telly at 9 to 10pm as there was a lot of stamping on ceiling until we turned it down.

Clean, modern room and good facilities in the hotel, especially the gym which was included in the room price. The staff were very fiendly and helpful. I would definately stay again.

Prompt service

Breakfast was a little tasteless to be honest!

Convenience, staff and breakfast

The hotel is not designed for my more elderly eyesight, more light please.

Good room, good breakfast and pleasant staff Built in tv in the room

11Am exit time Ran out of toilet roll after 1 visit to the toilet Bar prices, almost £20 for 2 pints and 2 small wines.

excellent service

rather dark breakfast area in grill room

The facilities and the layout of the hotel in a good central location but still in a peaceful surrounding

We had to queue and wait to be seated for breakfast on both days and although i accept that the hotel was very busy i would expect that staffing levels should have reflected this.

everything was excellent from the staff to the comfortable rooms i will stay there again soon

value for nights booked

not very clean,restaurant not very clean,food on menu not available room v cold will not stay again

Good parking facility

Restaurant was a appauling - to be honest breakfast was a joke and many complaints for waiting for a buffet breakfast for over half an hour, and then when you eventually got a table the buffet was very hit and miss and the food items, plates/glasses had ran out of practically everything. No one had any idea of service or what they were responsible for - even the manager. You This was also the same for dinner - many were complaining of lack of service and then when they were served their starter after 45 minutes of waiting, they received the wrong starters twice and so on. My partner had his steak brought out before his starter and expected him to eat that without myself and our starters first. Tables in the restaurant and in the bistro were always dirty as well as the floors. No one cleared the dirty tables. At 10pm you could not even buy a coffee in the bistro. I was extremley dissapointed with the stay at this hotel - training and lack managerial skills, the bistro is in real need of decorating and cleaning. The cleanliness of the bathrooms were not to standard either. Lack of public area seating - this taken up by starbucks that is not even open in the evenings when guests are wishing to sit and have an enjoyable drink. Overall organisation was of the whole hotel was well below standard but I would say that the staff did try but they were fighting an uphill battle everyday. I recommend bedroom lights to be on a dimmer switch. I booked this hotel as we needed to be in the area for visiting Manchester and Liverpool over the weekend and I am so dissapointed. I chose, what I thought was a trusted brand and having many years of the hospitality industry behind me, I must say I am shocked that an hotel with the DeVere brand can run and survive in this difficult climate when so many trying businesses would value the number of clients that you had staying at your hotel this weekend.

Fantastic value for money, staff were so friendly and the hotel was very clean will definatly be using again in the near future.

Nothing, everything was brilliant.

Fantastic would will be going back soon

purpose built hotel with all mod-cons & leisure facilities, bars and restaurant. Room chosen was 'upper deck' class (superior?) with iPod dock and full range of SKY channels, very modern rooms

dinner service extremely slow and very poor value for money, especially desserts. Room was apparently 'superior' but to my eyes all you got extra was an iPod player and extra SKY channels... room was quite basic in furnishings (style choice?) which meant no where to put case other than on the floor - a luggage rack of some sort would be good! Don't feel I got value for money here

The sports bar

Nothing

Great atmosphere, superb facilities. Highly recommend. I am going back later this year!

Breakfast was very good. Room ok but no toiletries and the soap dispenser and shower gel dispenser were empty.

No availability in the restaurant so had to go in the pub part but the menu was disappointing an so was the meal. The steak was very fatty an the pasta was a let down.

I liked the location. The room was smart and comfy and breakfast was very nice!.

Toiletries in this hotel means a shower gel attached to the wall and NOTHING else. I would have expected this from a low rate travel lodge and the advertising is misleading. Do not expect the advertised i-pod dock either, it does not exist! Not enough milks provided either...i went out and bought my own.

The room was very comfortable and modern... The food was very good too..

There was nothing I didn't like..

Staff Excellent.

Heating not working in bedroom. Breakfast not hot enough.

Nice rooms, comfortable, clean good atmosphere. Wifi a bit unpractical. Goodf restaurant and good bar. The servents in the bar could be more attentive.

Service in the bar and normally I find the hotel expensive.

Friendly staff, clean and above average rooms, good room facilities incl drinks etc, great breakfast and though we did not use it the gym appeared to be very good. The bed was very comfortable and was one of the few hotel beds that I have ever managed to sleep in.

The staff were really friendly and helpful. We had a 3 month old baby with us and came on Christmas party weekend and unfortunately had to complain about noise from our neighbours twice. The complaints were dealt with swiftly and professionally by the hotel staff. Thank you. Also, the leisure facilities were fantastic and child friendly.

Our only issue was the noise. The first night our complaints were dealt with well. The second night was from the disco.

generally a good place to stay clean and tidy we found the service in the restaurant slow and it can be noisy at night due to so many parties going on