De Vere VILLAGE Warrington - Hotel & Leisure Club  

Unhappy as after my 8 yr old daughter came out of the shower I noticed marks on her legs. This was excrement that had come from her towel. I notified reception and new towel arrived within 5 minutes. Although staff were very apologetic I was disappointed that this was not followed up and that nobody contacted me after that to offer some form of apology or discount

What did I like? The decor in the bathroom was quite nice. The carpets and soft furnishings were also quite nice, but for £99 per night, you would expect this !! There is actually nothing else that I could comment on !

The tv in the room I was told by the Duty Manager was "on its way out, and there is nothing I can do" On arrival I was told nothing about the facilities ie pool, sauna, gym by the receptionist. We were put in a disabled room with no bath, although neither of us are disabled in any way. Upon request, we were then moved to a different room. The bar was rough looking and the food was not much better. There was a stain in the bed, and a tatty looking throw over the bed. Check out was 11am as opposed to 12noon with Premier Inn. Breakfast ended at 9.30am instead of 10am as is the case with many other hotels. The shutters on the hot buffet area came down at 9.30am prompt, although many dinders were still eating. Everything felt rushed. You weren't encouraged to use the leisure facilties - the facilities were the reason I had booked this particular hotel. The walls were paper thin, and the guest next door sounded as if he was in our bathroom! while we were in bed! There was also a rumbling sound all night coming from the hotel generators. I was able to negotiate a discount upon departure, although the person at the desk told me he would refund my card after I had departed. I told him no I wanted him to do it while I was standing there (there were no other guests standing at reception at this point and he was not in the middle of a phone call). The room had cost £99. We will not use the Village ever again, and will remain loyal to Premier Inn - always a pleasant experience and real value for money!!

Excellent staff - Laura on reception - her and her colleague helped us navigate to the hotel when the satnav failed and greeted us very well on arrival.

All was fine, room was noisy next door - staff member came up within 2 minutes to ask the occupant to turn the tv down.

Location was perfect visiting friends in Stockton Heath. Breakfast quality and selection was excellent.

Little too dark and "trendy" Difficult to find hotel as branded v Hotel and is part of a leisure complex on a trading estate. However, nothing wrong with the hotel, has gym and Starbucks attached, so would still recommend for this area. However, do note, when they ask if you would like a morning paper, it is not complimentary!!!!

We had our Xmas party there x it was fun and it was great stayin in the hotel . The breakfast was fab too .

Cost of drinks but prob hotel prices !

Very close to the business park holding the conference I was attending. Staff were friendly and the breakfast was really good.

It is quite expensive if you aren't going to use the facilities (pool, gym etc)

Ambience, buzz, layout, facilities, price

Nothing, but could have been a bit more choice for breakfast

Helpful staff on reception very comfortable and clean room pool looked really nice but did not have time to take a dip all rounder a very nice hotel

Breakfast

It was a good location for us. The rooms were very clean and the staff were very friendly and helpful. The breakfast was excellent with lots of choice.

Great hotel for business trip loads of facilities and easy access good bed

Bed rooms a bit dark but still very nice

The hotel is well situated for Warrington town centre and has excellent facilities. The rooms were clean and warm and the breakfast was excellent being a well stocked buffet. The staff were also friendly aand helpful.

Combination of location, price and facilities were the reason for selecting this hotel and I was not disappointed with my choice.

The room was very dark due to insufficient lighting and very little natural light. The shower over the bath was adequate but not very good for containing the water - common occurrence in these situations. Room service menu was okay and food good but quite pricey. Location of my room on the first floor above the fitness centre meant it was quite noisy at times and from the function centre on the ground floor when there was a party going on - easily solved by joining the party!

Modern clean hotel, with good location for Warrington city centre. Rooms are good size and comfortable. Good bar area and has a Starbucks in reception.