De Vere VILLAGE Liverpool - Hotel & Leisure Club  

Location was ideal for us travelling to the Wirral and then after the second night Manchester. Easy to find and very comfortable.

Parking was not easy as we had to be some distance away and carry our cases up steps. But we managed a small gripe.

happy frindly welcome

Friendly staff. Only stayed 1 night but some facilities in room were not working. Would have had them repaired if staying longer.

The staff were very friendly and welcoming - especially on Reception. The leisure facilities were very well kept and very relaxing. The bar meal was very good and nicely served. Good value for money. The room was clean and very comfortable.

The breakfast buffet was limited if you did not want a cooked breakfast and there did not seem to be enough variety for the number of people coming down to breakfast, especially if you were a bit later on for breakfast. It would have been nice to have a choice of different yoghurts, more variety of fruit and a wider selection of rolls, croissants and breads.

I originate from the area and so was visiting family. I usually use a local Premier Inn but the price and facilities of De Vere caught my eye. Assuming the price is competetive I will use De Vere in future. Perfect for my requirements.

No complaints at all except the bar prices were high! The room was perfectly comfortable and clean. The breakfast excellent. I also used the Health facilities. I have some queries about the quality of the staff but in other respects the facilities were good. Very impressive for a Hotel.

Good location. Great gym/spa.

I enjoyed my dinner very much but others dinners complained about food/service. Not sure about car park security as its all open plan. Would prefer a locked compound somewhere. In the end backed up against the only wall close to my room.

The bed was very comfortable

I had to request more milk as only 4 small pots for an occupancy of two people, when I requested if there was a massage person in the health club I was advised to go and speak to them, as the person is only there occasionally. When we went to eat in the restaurant we were advised the restaurant was fully booked , so we would have to eat in the bar , which we did but the meal was not very nice and as I had already eaten there at lunch time , the selection was limited. When I asked why I was not informed there was parties booked in and needed to book for the restaurant I was advised it was due to late bookings. Due to the area the hotel is situated we did not have any other choice to eat anywhere else without driving. I have stayed at other village hotels and must admit this one was not the best.

friendly welcome at reception - informative of hotel facilities friendly and pleasent cleaners good breakfast

booking in only at 3pm

I liked the reception staff who tried to help us with our complaint (being placed above a night club was rediculous) but I did not like the fact that 5 days later we have still not heard anything back from a Manager to answer our complaint. This is unacceptable customer service and lets the hotel and the other staff down completely.

Very friendly staff, breakfast very good.

Close proximity to numerous places worth visiting (Chester Zoo, Blackpool, Cheshire Oaks). Swimming pool great for kids.

The award winning 'Victor Pub' was atrocious. Poor service, poor food and not an enjoyable eating experience. Also, swimming pool times were allocated for kids between 0900-1100 and 1400-1700, hardly ideal times for when you are away during the day.

I like the location, it's just off the m62 and close to Whiston train station if I want to go into Town and do a bit of sight seeing.

I have been coming here for a number of years now, perhaps it's because I'm getting older but it seems to get noisier year upon year. The Hotel runs a lot of 'Theme Nights' at the weekends in their Function Suite which means a lot of coming and going. I was unfortunate enough to be given a room looking out towards the main entrance during last weekends sudden heat wave. This meant that I had to leave my window open and it was nearly 2.00am before I managed to get some sleep with all the noise that was going on in the outdoor drinking area (and why do Taxi's have to peep their horns every time they arrive to pick someone up, grrrr)