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Property highlights

Places of interest:

Piccadilly Circus (0.2 miles) Shaftesbury Avenue (0.1 miles) Prince Of Wales Theatre (0.1 miles)
Show map W London Leicester Square

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Newest reviews for W London Leicester Square

  • Peggy
      U.S.A.
    31 August 2014

    Employees were helpful and considerate. Answered all questions. Rooms was clean and nice.

    Would have liked a little bigger room. I would recommend going for the upgrade.

    9.6

  • Sophie
      United Kingdom
    26 August 2014

    The staff rude and obnoxious, felt like they all hated there job terrible attitude and unfriendly

    6.7

  • Mark
      Australia
    26 August 2014

    Location was great staff were fantastic hotel was amazing and the suite was awesome!

    Check in was ordinary but they made up for it

    9.2

  • Beatrice
      Switzerland
    6 August 2014

    Location Design Bed comfort Staff members

    Cleanliness of the room. Quality of room service food High Speed Internet out of service

    8.3

  • Patricia
      United Kingdom
    5 August 2014

    From the minute the taxi drew up to the front door, to the time we left the following day, the service/accommodation was first class. Staff at all levels went out of their way to ensure our stay was memorable. The W made our short stay that much more enjoyable. From now on, there is only one hotel in London for us. Well done David O'Flanagan Tynemouth

    This is a pointless question!!

    10

  • Sean
      Belgium
    4 August 2014

    Breakfast was very nice - the restaurant very tastefully decorated. We booked in to celebrate our wedding anniversary and got a note from the general manager and a cupcake - really nice touch. The location is amazing to enjoy the West End.

    9.2

  • Nicholas
      Hong Kong
    31 July 2014

    Have stayed in a few W hotels and do like them - this one no exception - the people were great and highly attentive - the public areas chique and cool and good overall atmosphere

    Very odd room - room is dominated by a big island bar area with sink etc and the shower and toilet both seem to be hidden in what can only be described as a cupboard - Bed was great and comfortable though

    8.3

  • Abdullah
      Kuwait
    23 July 2014

    The Hotel decoration was awesome very friendly staff

    the room was at the floor above the lounge where there was a DJ running with loud music till very very late at night, could not get any sleep till the DJ was off

    8.8

  • Diana
      United Kingdom
    22 July 2014

    Really liked the hotel its amazing, really recommend to stay there!!! Location is perfect, rooms are awesome design, quite place. Will be back soon again!!!

    Didn't liked this Eastern European receptionist, very grumpy!!!

    9.6

  • Anonymous
      Saudi Arabia
    18 July 2014

    friendly staff high security attractive location hotel located in the middle of all attractions and shopping stores

    location is noisy all the time loud music in the hotel all the time place is very crowded around the hotel bad smells from time to another

    6.3

  • Aidan
      United Kingdom
    26 June 2014

    SUPER ROOM

    £420 for A NIGHT AND NO BREAKFAST TEHN YOU CHARGE 15.95 for internet!

    6.3

  • Alex
      United Kingdom
    21 June 2014

    Trendy, interesting interior

    Very very noisy, music playing until 2.00am on one evening

    4.6

  • Majed
      Saudi Arabia
    21 June 2014

    Location, decoration and cleanliness. Receptionists are nice, specially Amina she is a sweet heart.

    Bathroom has no privacy, any low sound inside it will be heard clearly allover the room. Very expensive comparing to other 5 stars hotels in the same area. Some of the Room Service and House keeping staff shall be more nicer and smiley. Moreover, the Business Center is the most miserable Business Center that I have ever seen in a 5 stars hotel, very bad computers with very slow internet.

    7.5

  • Majed
      Saudi Arabia
    21 June 2014

    Location, decoration, cleanness, the receptionists are cool, specially Amina she is a sweet heart.

    Bathroom has no privacy, any low sound inside it will be heard clearly allover the room. Very expensive comparing to other 5 stars hotels in the same area. Some of the Room Service and House keeping staff shall be more nicer and smiley.

    7.5

  • Anonymous
      U.S.A.
    19 June 2014

    location

    noise from street, no fee wi-fi

    7.9

  • Fajer
      United Kingdom
    17 June 2014

    Location was amazing !! The room environment was so chic and awesome...i loved everything about the hotel would definatley stay again

    There was a fire alarm and we had to be evacuated...but it wasnt the hotels fault and they apologized the next morning

    9.6

  • Majed
      U.S.A.
    17 June 2014

    Front desk are friendly and welcoming

    Manager was not friendly at all. More so made guest feel they need him

    7

  • Anonymous
      Germany
    3 June 2014

    Style & Location, very spacious rooms for London standards

    Reception needs more staff at peak times (check-in/check-out)/Curtains are stylish but do not prevent street lights from floating into the rooms

    10

  • Daniel
      Sweden
    3 June 2014

    Great location, nice and helpful staff.

    We had booked a Room Wonderful and it was not so wonderful. There is a night club downstairs making it very noisy and impossible to sleep, so I don't really understand why build a hotel and charge so much for a room if it is not possible to sleep in it? Also, when we booked it said on Booking.com that kids under 5 can stay for free if using the existing beds. Wrong! the hotel has a policy that max. 2 persons in one room, no matter the age.

    6.7

  • Paula
      Spain
    30 May 2014

    The location of the hotel was fantastic and the staff were extremely welcoming.

    We paid for a fabulous room expecting a view but found our room simly overlooking a side street! Looking at the hotel there are a few rooms overlooking Leicester Square but we didnt get one. One big problem was that although the rooms were extremely modern and clean there was limited privacy. The wash basis is actually situated in the middle of the open plan room so be preapred to wash and brush your teeth etc infornt of your partner!

    7.5

  • Stephanie
      United Kingdom
    28 May 2014

    Location Style of hotel. Comfortable beds. Beautiful rooms. Reception staff helpful and accommodating.

    Inefficient bar staff. Rooms not ready for 2.5 hours after stated check in time! Lack of bottled water in room. No tea or coffee provided in the rooms. Overpriced!

    7.5

  • Davinder
      United Kingdom
    27 May 2014

    Customer Service Professionalism Went above and beyond what is required

    10

  • Tara
      United Kingdom
    6 May 2014

    Loved the style of the room and the location was amazing!

    Blind didn't work so had to sleep with bright lights all night and the noise from the bar/club was VERY loud. We couldn't sleep until 3am due to the noise and we are young so are used to it but we could hear everyword of every song clearly in out room and we were on the third floor!!

    7.9

  • Anonymous
      United Kingdom
    6 May 2014

    Location, stylish rooms, the lounge bar..

    The shower literally made a pool inside the room, had to use all towels provided to soak it up, seems the isolation was very poor.. The famous nightclub was very very small.. Also no restaurant options at all in the hotel apart from the lounge bar and Spice Merchant which was pricey, lacking quality and ambiance compared to the bill.. So the hotel is basically using it's location to run a good business..

    6.7

  • Tzu
      United Kingdom
    6 May 2014

    Location and breakfast

    No coffee or tea no tooth paste no tooth bruch provided

    5

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