W London Leicester Square    

Nice room very nice big bed Bar was nice and had everything we needed for are stay in London Staff were lovely and the breakfast was very nice the hotel it's self and staff the best just the cleaners need to double check

The carpet in the was dirty the cleaning was not very good stains work tops the bath room was nice and big but the shower leaked in to bedroom the towel in the door did not smell very nice damp and I have stayed in many hotels and at the cost for one night thing could of been better sorry don't like to moan but they are little things that staff could do better as it is a lovely hotel

Comfort, particularly the beds and linens, marvellous staff, they couldn't do enough for us. A wonderful, luxurious and very memorable break!

Having to leave!

good location if you only have a few days to spend in London

I consider the hotel NOT to be value for money as there were no facilities for the price IE no breakfast, no tea or coffee making facilities and our room was right above the night club which was open until 4am - we were not advised beforehand and had to ask to be moved at 2.30am. Their concept of having the bathroom as part of the room is not a good one as the rooms were small and quite cramped. Found the staff to be indifferent and not really that helpful. Hotel was advised of special birthday and anniversary but no special effort made. Finally, had to ask for room to be made up which I beleive should be automatic if you are paying that much for the room.

Location is just awesome, staff friendly and helpful, security good, rooms very comfortable and very modern

That I had to leave, I loved that place, wanted to stay but no time

Location was great. Rooms look great; very modern.

Noise. The hotel bar and music from a nearby club (?) kept us awake until after 3am.

Door men are very friendly Nice bar and DJ's The water at the entrance Design

Problems with the booking. I booked on an internet site where I got the confirmation for the two rooms. Spectacular and Wonderful. As a request I asked an extra children s bed for the Spectacular room. Payed for we arrive at the hotel to get two Wonderful rooms. (2Nd room@ 16 o'clock!) Then when we want to move to the spectacular room one of the staff members tells us its not possible bcoz she can only see one room booked??? I had taken pictures from the reservation confirmation and her collegue was well aware from the booking and the children in the morning? Anyway instead of handling in a diplomatic way, the staff member shifted the blame in our shoes and said we should call the internet site! (Aren't they your partners?) To make a long story short, we had to pay almost 200 £ extra and the case was handled with poor attention and friendliness. It also took a lot of our time. - It's 2013, time to make WIFI available on all floors for FREE. It's not a luxury anymore and people feel stupid if they need to pay for it. (at the backpackers its for free) - The cleanliness was not ultimate - Spice market is one of the nicest venue's i have been to but breakfast is not nice. (pancakes are salty, poached eggs taste like vinegar, toasts are burnt...)

Staff were nice Hotel design

- Did not like the bathroom at all - Weird design with the sink in your main room - No basic hygienic amenities -The area around the hotel is disgusting at night with regular sights of people throwing up, especially on the weekend days In the morning the streets around the hotel smell like urine -I wouldn't stay there again -Had higher expectations after staying at barcelona and L.A W hotels -For the same price, much more comfortable hotels -The check in was very late around 5pm, even though we arrived at noon

Room very nice. Bed was relaxing.shower was ok. Other areas in the room ok. Bar was nice area for an afternoon drink and chat. Staff were friendly and helpful.

No tea making facilities in the room. Could not sit at a table in the bar in the evening as all were reserved although most were unused.lastly it was not clear who was a staff member as some uniforms did not look like uniforms.

Every thing in the hotel was perfect, the location was fabulous, the staff were excellent and very friendly specially Jesus.

WiFi was not free. The pillows were not comfortable.

The w hotel has a huge reputation not after I have actually been there. Sorry!

Fire alarm! Iron is broken. No room service! &Quot;Whatever, whenever" don't pick up. Shortage of staff, maids, equipment. Whoever brought it to London didn't rise to the ocassion.

The best thing there was location. Between Leister square underground and picadilly circus

1) You need to ask for everything: for slippers, for tea and coffee, for shower cap, for shoe cleaning tools. Nothing were there before. Need to call to reception. 2) very-very-very slow wi-fi (but cost 16 pound a day!!!) 3) uncomfortable automatic fridge: if you touched something (i put my meds on the top of the bottles) you will see in the bill while check out. Frankly, i will never stay in this hotel again!

The hands free phone was beeping all night and i was not able to switch it off. since the phone was out, i had to go down to the lobby and get help. apparently the beeping was a sign of low battery. that was a very unpleasant night.

Great location, very friendly and helpful staff, very modern and funky

Couldnt get a comfortable pillow despite asking for a change, internet was expensive in the room (but free in the lounge)

Service standards , cleanliness.

The hotel was amazing inside very modern. The location was great. Door & bar staff very friendly and helpful.

The room we were given was a smoking room which we had not asked for and could not change so ended up with a room that stunk of smoke. Reception staff very very rude and unhelpful, probably the worst I have ever came across and I have stayed in alot of different hotels. Felt as if even a hello was an effort for them and were not willing to help in the slightest with anything. Only thing that let the stay down was the reception staff.

The friendly atmosphere made by the staff made my stay a comfy one where I would recommend to friends either in business or leisure to make the W their 1st London destination.

The staff is perfect!

We had to wait 30 mins to check in and there were no coffee/tea making facilities. Room service would not offer the menu that they stated they could servr on the room info.

Very strange design of the rooms.

The staff were beyond excellent. They were more than accomodating and happy to answer any questions we had. They went beyond that of what was expected. There's a desk which answers all travel questions, if they dont have the answer they'll google it. We were there for a Monday/Tuesday - the hotel lounge was busy on Monday and on Tuesday we went to a recommendation from the staff, the recommendation was exactly what we were looking for.

Wi-fi isn't free

Localizacao excelente, equipe de profissionais altamente qualificada, excelente atendimento, design excepcional

nada

The location

Stayed at this hotel a couple times before and never had any problems,however on this trip found the staff rude,the bar staff were the exception they do a brillient job,will not be staying at this hotel again,but they are not bothered about your complaints as there are always new people coming through the doors!!

Location is wonderful. Hi-end design

The hotel was too dark too trendy for its bones. The room design did not work. The shower leaked into the main room. The linens were dirty. The service was snide.

Hotel is too dark and small. Room is too small and having an island in the middle of the room is definitely not helping. I have to ask for hot water cattle. We didn' t get the amenities that regular 5 stars hotel give for the guests. Shower room was smelly bcoz they don' t install any exhaust. Lamps in shower n toilet frequently off bcoz they give a time limit. Which is very nerve wrecking coz u have to give movement near d sensor again to make the lights on again while u r showering or doing ur thing! For the amount i am paying, the hotel is certailny not valuefor money. I would not suggest ppl to stay there.

Location, design, staff, food and everything else are excellent