W London Leicester Square    

Il personale e' molto gentile.

Buio, e' finto e rumoroso. La tappezzeria e' sporca

Lo consiglio a tutti, un po' caro ma ne vale la pena!

Posizione, design, gentilezza dello staff, pulizia

Internet a pagamento, colazione non inclusa nel prezzo

The lighting in the room is great.

Fabulously designed hotel. Rock star feel.

It is pricey...

Very modern & vibrant

Bar was v cool. Staff attentive. Location v good for central london.

Rooms quite small and compact. Quite expensive per night. Internet access not included in the expensive room rate.

rooms are big enough, location is fantastic, staff is really nice, it's really a pleasure to stay there, good for business as central, but also for shopping as next to Regent str and Soho!

they should change the shower gel that really smells terrible, rest is almost perfect!

The ambiance, look and feel of the place, the warm welcome and friendlyness of staff. Amazing location, amazing staff. We'll definitely go back whenever we stay in London. Never stayed in a hotel that I didn't want to leave.

Location and helpful staff.

Poor housekeeping; careless room cleaning. Had to request a change of bed sheets after the fourth day of our stay.

A very modern hotel right in the heart of the city

Nice room very nice big bed Bar was nice and had everything we needed for are stay in London Staff were lovely and the breakfast was very nice the hotel it's self and staff the best just the cleaners need to double check

The carpet in the was dirty the cleaning was not very good stains work tops the bath room was nice and big but the shower leaked in to bedroom the towel in the door did not smell very nice damp and I have stayed in many hotels and at the cost for one night thing could of been better sorry don't like to moan but they are little things that staff could do better as it is a lovely hotel

Comfort, particularly the beds and linens, marvellous staff, they couldn't do enough for us. A wonderful, luxurious and very memorable break!

Having to leave!

good location if you only have a few days to spend in London

I consider the hotel NOT to be value for money as there were no facilities for the price IE no breakfast, no tea or coffee making facilities and our room was right above the night club which was open until 4am - we were not advised beforehand and had to ask to be moved at 2.30am. Their concept of having the bathroom as part of the room is not a good one as the rooms were small and quite cramped. Found the staff to be indifferent and not really that helpful. Hotel was advised of special birthday and anniversary but no special effort made. Finally, had to ask for room to be made up which I beleive should be automatic if you are paying that much for the room.

Location is just awesome, staff friendly and helpful, security good, rooms very comfortable and very modern

That I had to leave, I loved that place, wanted to stay but no time

Location was great. Rooms look great; very modern.

Noise. The hotel bar and music from a nearby club (?) kept us awake until after 3am.

Door men are very friendly Nice bar and DJ's The water at the entrance Design

Problems with the booking. I booked on an internet site where I got the confirmation for the two rooms. Spectacular and Wonderful. As a request I asked an extra children s bed for the Spectacular room. Payed for we arrive at the hotel to get two Wonderful rooms. (2Nd room@ 16 o'clock!) Then when we want to move to the spectacular room one of the staff members tells us its not possible bcoz she can only see one room booked??? I had taken pictures from the reservation confirmation and her collegue was well aware from the booking and the children in the morning? Anyway instead of handling in a diplomatic way, the staff member shifted the blame in our shoes and said we should call the internet site! (Aren't they your partners?) To make a long story short, we had to pay almost 200 £ extra and the case was handled with poor attention and friendliness. It also took a lot of our time. - It's 2013, time to make WIFI available on all floors for FREE. It's not a luxury anymore and people feel stupid if they need to pay for it. (at the backpackers its for free) - The cleanliness was not ultimate - Spice market is one of the nicest venue's i have been to but breakfast is not nice. (pancakes are salty, poached eggs taste like vinegar, toasts are burnt...)

Staff were nice Hotel design

- Did not like the bathroom at all - Weird design with the sink in your main room - No basic hygienic amenities -The area around the hotel is disgusting at night with regular sights of people throwing up, especially on the weekend days In the morning the streets around the hotel smell like urine -I wouldn't stay there again -Had higher expectations after staying at barcelona and L.A W hotels -For the same price, much more comfortable hotels -The check in was very late around 5pm, even though we arrived at noon

Room very nice. Bed was relaxing.shower was ok. Other areas in the room ok. Bar was nice area for an afternoon drink and chat. Staff were friendly and helpful.

No tea making facilities in the room. Could not sit at a table in the bar in the evening as all were reserved although most were unused.lastly it was not clear who was a staff member as some uniforms did not look like uniforms.

Every thing in the hotel was perfect, the location was fabulous, the staff were excellent and very friendly specially Jesus.

WiFi was not free. The pillows were not comfortable.

The w hotel has a huge reputation not after I have actually been there. Sorry!

Fire alarm! Iron is broken. No room service! &Quot;Whatever, whenever" don't pick up. Shortage of staff, maids, equipment. Whoever brought it to London didn't rise to the ocassion.

The best thing there was location. Between Leister square underground and picadilly circus

1) You need to ask for everything: for slippers, for tea and coffee, for shower cap, for shoe cleaning tools. Nothing were there before. Need to call to reception. 2) very-very-very slow wi-fi (but cost 16 pound a day!!!) 3) uncomfortable automatic fridge: if you touched something (i put my meds on the top of the bottles) you will see in the bill while check out. Frankly, i will never stay in this hotel again!

The hands free phone was beeping all night and i was not able to switch it off. since the phone was out, i had to go down to the lobby and get help. apparently the beeping was a sign of low battery. that was a very unpleasant night.

Great location, very friendly and helpful staff, very modern and funky

Couldnt get a comfortable pillow despite asking for a change, internet was expensive in the room (but free in the lounge)

Service standards , cleanliness.