Best Western Walworth Castle Hotel  

I did not really like anything in particular apart from the bar food Fish & Chips which was as good as any Whitby or coastal offerings. I was informed by the Bar Staff that my room was dismal and not like the main building so that made me feel really great and valued - "Not" Considering there were ony 14 guests staying they could have given me an upgrade or better room. The Pemier Inn has more comfort and welcoming.

The room I stayed in 14 is not in the main building,but an Annexe which was cold, misreable and more like something in the stable block or servants quarters. I felt like the poor relation.The bathroom was freezing and in a poor condition. The valance, curtains, pillows & cushions were dirty. The bedside ornament was damaged and dusty as was the tissue box. I felt distinctly uncomfortable.The place was deserted only myself at breakfast. Wifi did not work either. Disappointing Experience.

Beautifull location wonderfull old building. Staff very friendly. Food very good.

Quiet and Location. Will defnitely return.

As we have been before, our stay was wonderful and just what we expected.

The staff were very friendly. Our room was beautiful - especially the windows.

The food wasn't as good as expected. My husband's steak had to be returned, too tough no flavour. Only limited alternatives were available.

Friendliness

I was very disappointed to be charged £25.90 for two "Continental breafasts", the same as "Full breakfasts" ,and on questioning this to be to be told " that is how we catch you."jokingly or not.

I was very disappointed with the hotel. It looked very tired and and standard of furnishings and fittings was poor. My bed was clean but the carpets were old and frayed, the bathroom was tiny and the heating system noisy. Although Wifi was supposedly available throughout the hotel. I could not connect in the 3 bedrooms I tried and I had to work in the lounge which was not satisfactory for me or other guests. I had dinner in the Farmer's Bar. The beer was sour and had to be sent back. My steak sandwich was tough. I will not stay there again.

Great to stay in the grounds of such a fantastic castle. Ideally situated just of a1/m1 and choice of restaurant or bar food catering for all tastes. Staff were very polite and always willing to help.

We stayed in the West Wing of the castle where the rooms need some attention (peeling wallpaper, mould in bathrooms, dirty carpets) but I guess this reflects the price we paid.

relaxing

heating must be on timer radiators turned off in room so when we got to room heating was off

Stayed over for a wedding, other than that just relaxed

the four poster bed

Food quality and general service of the staff

Friendly helpful staff, amazing building,

Noisy plumbing from other rooms

Our visit was a birthday pressie for my husband. We stayed in the king james suite - where this king stayed on his way to london for his coronation. We loved the history of it all. Room was huge and had fabulous views. Staff were really nice. We had a bar meal on the night which was lovely & fresh! And my husband loved the full breakfast the next morning.

Just be careful if you're wanting to book the king james suite. A picture of it is.included with the offers on the suites for £160/£170 which I thought was great! I asked the hotel if we could have this room but they rang and told me this room was not included in the offer and it cost £245. I DID EMAIL TO SAY I THOUGHT THIS WAS MISLEADING & A BIT UNFAIR

Staff were very pleasant. Surroundings are very good. Castle is historic and very interesting. But .......

Some very basic things were faulty. Mainly in the plumbing and heating department. In the morning the shower did not have any hot water ( probably the most basic need of b and b ). The receptionists advice to try having a bath did not work as there was only an inch of hot water before it ran out. The toilet roll holder and soap dish were hanging off the wall. The room had a dressing table but no chair or stool to sit on. The breakfast was supposed to run until 09.30 but when we arrived at 09.20 it was being cleared away. Breakfast choice was less and not as good as a Premier Travel Inn.