Best Western Walworth Castle Hotel  

I did not really like anything in particular apart from the bar food Fish & Chips which was as good as any Whitby or coastal offerings. I was informed by the Bar Staff that my room was dismal and not like the main building so that made me feel really great and valued - "Not" Considering there were ony 14 guests staying they could have given me an upgrade or better room. The Pemier Inn has more comfort and welcoming.

The room I stayed in 14 is not in the main building,but an Annexe which was cold, misreable and more like something in the stable block or servants quarters. I felt like the poor relation.The bathroom was freezing and in a poor condition. The valance, curtains, pillows & cushions were dirty. The bedside ornament was damaged and dusty as was the tissue box. I felt distinctly uncomfortable.The place was deserted only myself at breakfast. Wifi did not work either. Disappointing Experience.

Staff was helpful, restaurant was superb.

A hotel with character and warmth. I had room 26 in the main building, with a four poster bed. Excellent facities (wifi that worked).

This was a treat for my husband's birthday. Thought it was more unusual than a stay at Bannatyne's-which we had been to before. Liked the idea of having both a restaurant and a pub/bar. We stayed in the castle which waas very nice and had a superb meal in the restaurant in the evening. Breakfast was good with plenty of choice.

We stayed in room 20 which was nice although a little small I think compared to the other rooms on the room plan. It was more than adequate for one night but if I was staying longer would have liked a bigger rrom.

Overnight on business nearby. I thought the hotel, staff and facilities were very good indeed and would stay there again and recommend to others. A couple of issues with the food but it was put right immediately and with an unreserved apology and smile!

The castle itself, the location and quietness. Also, important for me when on business trips, the wi-fi worked without a blip. At some hotels that claim to have this service, it has often only in the public areas and/or " it's not working today I'm afraid, sorry"!

the Building outside was lovely, different story inside!!

The rooms were grotty, we came back in from a meal and went back to our room and the key wouldnt work, walked to reception no one was there, rang the hotel number no answer I was shouting to try and grab someones attention and nothing! after planning to go and sleep in the lounge a half asleep receptionist mumble to me after asking were the hell he had been!! I found hairs in my breakfast I found the over all hotel was more like a 2* I would never recommend staying here and will never re visit a best western.

We came for awedding reception and were very impressed with the staff when we were in the bar before we got ready for the event our room was lovely andWARM however the loo and lobby which were separate to to the room were very cold the food was delicious and we thought it was good value for our money

The staff were very friendly. Our room was beautiful - especially the windows.

The food wasn't as good as expected. My husband's steak had to be returned, too tough no flavour. Only limited alternatives were available.

Friendliness

I was very disappointed to be charged £25.90 for two "Continental breafasts", the same as "Full breakfasts" ,and on questioning this to be to be told " that is how we catch you."jokingly or not.

The hotel looked fabulous as you drove up

We were placed in the annex I think where the rooms were definitely snug. Also I do believe some of the areas are in need of updating, particularly the stair carpets. We did not have tea in our room either, only coffee which my husband does not drink.

relaxing

heating must be on timer radiators turned off in room so when we got to room heating was off

Stayed over for a wedding, other than that just relaxed

the four poster bed

Food quality and general service of the staff