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Metro Inns Walsall

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Newest reviews for Quality Hotel Dudley

  • Donna
      Spain
    7 September 2014

    If you have a room near to the reception the room are fine, quiet, clean and comfortable. The breakfast is good the reception staff are very friendly.

    But if you have one of the other rooms the traffic noise is horrendous the room is filthy the toilet leaked all over the floor. Its a mission of corridors to find your room, what a shame! We stayed there twice in one week and the stay was totally different?

    3.8

  • Anonymous
      United Kingdom
    4 September 2014

    Andy in restaraunt

    The hotel wroung advice. Disabled expected to climb 17 steps to room. cups used that need binning. Electric items pat test ran out ove all a hotel for contractors. Rather drive hone than stay here. Dreadfull stay

    2.5

  • Anonymous
      United Kingdom
    2 September 2014

    Could try change beds everyday to new sheets? fridges in rooms?

    6.3

  • Emma
      United Kingdom
    26 August 2014

    The staff were friendly and polite

    Booking out is at 11 yet at half 8 whilst we were stil in bed the room cleaner came in ???? This was outrageous not happy at all !!!

    5.8

  • George
      United Kingdom
    21 August 2014

    Restaurant ok. Room clean.

    Room long way from reception. Road noise a problem, very busy road. Double glazing would help.

    4.6

  • Donna
      Spain
    20 August 2014

    Our first visit was very good, the staff were friendly and helpful and the breakfast was very good value. The room was lovely and comfortable.

    Our second visit in the same week was a completely different experience. The room was filthy and the bathroom floor was covered in toilet water, also the traffic noise was AWFUL. Although the reception staff were apologetic, I would be more inclined to stay in a premier inn next time, what a shame?

    5

  • Alok
      India
    20 August 2014

    the bed was good and the breakfast nice

    Too many stairs - some to reach the Reception from the parking, then many stairs to the 1st floor rooms. Again, the Restaurant is at the parking level so too many stairs involved, and no lift facility. On Sunday we were told that breakfast will be available till 10.30 a.m., but even at 9.45 a.m. the appliances (toaster) had been removed and most food taken away

    6.3

  • Michael
      United Kingdom
    20 August 2014

    Hotel is being decorated and always a warm welcome from reception.

    Never had reason to complain, we have no dislikes

    9.2

  • Darren
      United Kingdom
    18 August 2014

    Straight forward Rooms cleaned every day

    Traffic to noisy Woken up every day before 6 because of it. Not much to do

    6.3

  • Andrew
      United Kingdom
    12 August 2014

    LEAVING

    UNCLEAN ROOM, LIGHTS NOT WORKING, BROKEN WINDOW LATCH AND BAD SMELL IN BATH ROOM.

    2.9

  • Rebecca
      United Kingdom
    12 August 2014

    Restaurant food and buffet breakfast was great. People on reception were friendly.

    Some random guy opening my door with a key. No knocking, just came in while we were getting ready. Another member of staff knocking to tell us to leave as it was after 11am when we had arranged a late check out of 12pm... The shower in my room wasn't very powerful. Didn't feel clean afterwards.

    5.4

  • Anonymous
      United Kingdom
    12 August 2014

    Free parking Free wifi

    No AC or temperature control in the rooms. Room was tidy at best, not clean by anyone's standard. Shower was so poor that it was like standing in a drizzling rain, not shower, and that after having waited for over 5 minutes for hot/warm water. Breakfast selection was poor in comparison with other hotels in the same price bracket.

    2.9

  • Leearna
      United Kingdom
    12 August 2014

    The receptionist with the dark hair who was very friendly and most accomodating. I liked the fact they tried to meet my mobility issues.

    The restaurant was closed and was told no chef available until 7:30pm and told to go to the estate opposite which ended up me paying out £85 for food and drinks, which would have been a lot cheaper at the hotel...poor service! Plus, the breakfast service was shut down 15 mins early meaning my son went without a cooked breakfast...kitchen staff actually quite impatient and rude about it too! Room quite small but appreciate they'd accomodated 3 single beds into a twin room to support my mobility issues.

    4.6

  • Alix
      United Kingdom
    10 August 2014

    Very near local attractions

    Disinterested staff, confusion over booking even though i had clear print out. Wasn't made to feel welcome in any way.

    5

  • Janet
      United Kingdom
    10 August 2014

    The first room i was put into the bathroom was filthy - toilet bowl dirty pubic hair and scum in bath pkughole. Room was changed. Someone tried to get into my room at 4.45am using a key but i had the bar lock on. I went into breakfast at 7.50am only for a cup of tea and a slice of toast as i needed to be away only to be refused even though they were ready for 8.00am start. The night porter was rude and at first tried to tell me there was no managrr on duty. Eventually the manager came out and i formally made a complaint and filled in the forms for complaint and asked for a refund for the remainder of my stay3 nights. I checked out but noone has contacted me or refunded me. This hotel needs to get envuronmental health in. It is dirty and certainly not safe for female guests.

    2.5

  • Justine
      United Kingdom
    5 August 2014

    Bedding and towels clean

    Bedding sheet had holes, room worn out apart from One newly decorated wall, curtains old and shabby, window latch broken and on window ledge, shower wasnt very powerful, beds hard and uncomfortable, dirt around bathroom floor, asked reception for 2 extra pillows (as only had 1 pancake fellow each!) Said they would bring to room within next 20 mins. 2 hours and they only brought one! There was a manky pillow covered in stains in wardrobe but was not going to use that! Breakfast Service was poor, surrounded by dirty tables. Food quality avereage. Stayed at cheaper hotels with better Standards. Never again!

    4.6

  • Anonymous
      United Kingdom
    3 August 2014

    clean bedlinen

    no wi-fi in room, one member of staff was helpful and sorted wi-fi, another dismissed us completely breakfast poor, no choice, only eggs cooke dot perfection, coffee and tea tasted very bed, hotel should invest more in quality drink and food, no soap or shampoo in our room found but gave us at reception

    6.5

  • Tyler
      United Kingdom
    31 July 2014

    Hairdryer in the room didn't work.

    7.5

  • Anonymous
      United Kingdom
    30 July 2014

    The hotel is basic, but clean. Friendly staff and very good value for the money.

    7.9

  • Ann
      United Kingdom
    29 July 2014

    Staff friendly in resturant and reception area.

    Shame that they advertise weekend carvery on the board outside but do not actually provide this.

    6.3

  • Paul
      United Kingdom
    24 July 2014

    location and standard of the room poor. Cups in room with no saucers and no milk. No literature in the room for menus, TV operation, Telephone not working. Restaurant dirty, poor menu, no cereals left at breakfast. Food was of poor standard. Some staff did not speak english. Rooms up two lots of stairs, no one to help with luggage. Worst stay in 50years.

    3.3

  • Anonymous
      United Kingdom
    23 July 2014

    - Location, location, location! Why stay at the Village or Premier Inn which are on the same street but loads more expensive?! You are over the road from Tesco, and in walking distance to Priory Park, the Zoo, and the Black Country Living Museum. - Very easy to find. - Nice decor in our room, no.319 - Helpful staff when shower didn't work properly and when requested ice bucket

    - Soft mattress - No double glazing (bit of road noise) - Problems with our shower - Dirty glasses from bar left on landing windowsill for a few days, right by cleaner's room as well!

    7.5

  • Stephanie
      United Kingdom
    22 July 2014

    Clean sheets, up to date rooms

    Duvets wasn't clean. Stains on walls Stains in bathroom More to do in the hotel For the price wasn't good

    4.6

  • Richard
      United Kingdom
    20 July 2014

    location

    sooner had paid a little more and stopped at villager across the road , very dated and room 315 was noisy from road etc , this needs a total upgrade really

    4.6

  • Michael
      United Kingdom
    18 July 2014

    A great place to stay, always a super welcome from reception. Rooms are spacious and very welcoming.

    Difficult to find a dislike.

    10

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