Quality Hotel Dudley  

It was close to where we wanted to go, staff where friendly and helpfull.

Tea pots need to be bleached, and the table where we had breakfast still had pea's etc on the floor underneath it from the night be fore.

It was well situated, the reception staff were friendly and helpful.

I had asked for 4 beds in the room which I was advised hadn't happened. In the end my husband wasn't able to stay so it didn't matter but would have been a major problem if he had. The bathroom was a disgrace, it wasn't particularly clean, the shower was unusable, an attachment to the taps was to be used instead of the fixed shower which had presumably broken beforehand. The trouble with the attachment to the taps was that as soon as you tried to get any water through it, it fell off and sprayed water everywhere. Lastly, the lady who was working at breakfast was very rude and unhelpful. There were no glasses for fruit juice and I waited 20 minutes before my pot of tea arrived. The food was good but the service was apalling, if she had just apologised and explained that she was busy and would get to us when she could we would have understood. I would definately not stay at this hotel again.

There wasn't anything to really like it wasn't that nice.

The staff were friendly

The lighting in room poor. Shower poor . there was no hot water . and the T.v did not work and the breakfast was very poor

we went away just for one night to get away from our very busy family life, we didnt get a honeymoon after we married in october so this was a perfect night for us! if we were able we would have stayed longer it was a very pleasent stay staff were friendly food was lovely! (evening meal and the full english breakfast) our room was neat and tidy all round a very pleasent experience, thankyou

there was nothing to fault generally an all round pleasent stay and would definately stay again given chance!

It was close to where our son was staying, the breakfasts were good value and good quality.

Although we booked months in advance, the first room we were given was adjacent to Birmingham road which was extremely noisy and we only achieved approx 2hours sleep, when I approach reception they immediately provided an alternative room at the rear of the hotel, which suggested that this was not the first time this issue had been raised. The second room we were given had problems with the shower, water just stopped flowing, we were then given another room in which to shower. We were under the impression the shower had been fixed only to find the water stopped again. Maintenance came to inspect and advised that air had gotten into the line and we needed to lower the the shower head to around bath level where the water did flow and then slowly return the shower head to its bracket. Water stopped again six times whilst showering. When housekeeping serviced the rooms, they placed all the dirty linen and towels in the corridors so guests had to negotiate around all these objects when walking to and from their rooms.

I left my mobile phone at home by mistake and recptionist speedily looked up train times and telephone numbers, I needed, phoned for taxi ,always civil when passing through reception.

The staff were very friendly and did their best to ensure that I was comfortable. Andy and Euan were exceptionally courteous and went out of their way to may my stay a memorable one. The ladies at the reception were very polite and helpful too.

I believe it is very important to have good Wi-Fi in the rooms. It is also important to have telephones in each room to enable family to keep in touch, rather than walking up to the reception every time.

All staff friendly and helpful including restaurant and bar staff. Evening meal very good value and tasty.

The room wasnt warm enough. Even though we were early for breakfast it seemed as if it ready for ages or like it had been warmed up from previous day so was disappointed with that especially after the lovely meal the evening before.

Nice Staff, Enjoyable food

We stayed in the middle of December when it was snowing, When we complained the heating in the room was not working we were told by the duty manager we turn the heating of at 10pm if you are still cold in an hour phone reception from your mobile and I will find you a plug in heater.!!!

The staff were very friendly at all times, and always helped when asked. Rooms were cleaned on daily We went for the half board option which was of very good value.

The menu for dinner did not have much choice. Especially for vegetarians as one of our group is a veggie. The quilts on the beds are very small in width and as soon as you move it comes off one side.

Great location for local work friendly staff

The taps were dirty underneath shower and visable from sitting in the bath please check out room 118

The room was clean and tidy. The facilities were more than adequate. Most of the staff were friendly and helpful. We enjoyed our previous stay, hence why we came back again this time. We had heard about other hotels being rather noisy at night, but QHD enabled a quiet night's sleep.

I was a little disappointed by the receptionist's attitude on the day we booked-in. She allowed the influx of visitors to become a negative issue rather than looking at it positively i.e. in current economic climate, it is surely good for the business to have so many booking in . She was rather harrassed, instead of being welcoming.