Dylan Apartments Kensington  

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Please do not go to this hotel. Is a fraud and got nothing to do with the pictures they show. The first night they didn´t make the check in so we stayed in the streets until 4 in the night, second we were bitten by bed ticks (I´ve put the pictures in internet if you search ticks in Dylan Apartments Kensington). When we decide to leave they didn´t give us our money back and called the police!!!! They didn´t give us a receipt even. I´m going to prosecute them. Horrible!!!!!!!!!!!!!!

The location was the only goo thing about Dylan Apartments

The rooms were disgusting, smelly, uncomfortable and badly mantained and did not match the photos on their website or those on Booking.com

It was secure building at the topfoor and was warn

There was no hot water in the shower and our room was up a douzen stairs which made it difficult to carry suitcases without a lift, despite being young and very fit young women

Only the closeness to the venue

Not as advertised on the website photos are of a different hotel

Absolutely nothing.

Stay away!!! This place it is truly awful. I stay in London on a weekly basis and there's no need to stay in a doss house like this. The website pictures are a total misrepresentation. This is a grimy, smelling guest house that hasn't been updated since the 1970s. Putting a cupboard with a toaster and a hob in a bedroom doesn't make it an apartment. On arrival they insisted I pay cash, threatening a £50!!! additional fee for using my credit card and then initially refusing to provide a receipt for the cash.

Leaving on the final day

The hotel room was dirty, not as described and it smelt manky and unclean. It is somewhere I would not go back. As to the self catering, it is a joke.

The only positive thing about this place was the location. It was about 10 minutes walk away from the Earls Court tube and there is 24hours tesco just outside the hotel.

If I was to describe this place in a few words it would be smelly, noisy and expensive! These are just a few things that really make this place NOT worth the money... - although it is located near the the tube station with a very good access to the centre, it is right on the main street, near a big and very busy cross roads, so it can get very noisy, specially at night - we had a room 313 and I have never experienced such a smelly bathroom.... either it smelled of desinfectants or of cesspool...... - anything you wanted extra, was charged with all sorts of additional fees - for all I will mention card payment (5 pounds extra), wifi (10 pound / hour) and after check out - if you want to leave you suitcases at the hotel for any longer, it will also cost you 10 pounds / room!

The proximity to the tube

The room has a horrible smell, and the bathroom was worst. It was almost impossible to stay in the bathroom. You can smell humidity even in the corridor. The room was so small. So that you have to climb to the bed, because the wide of the room was equal to the wide of the bed.

Quiet location close to tube station

Photos didn't match the reality of the room offered, although that is the idea. They are working on refurbishing the apartments, so if you are not happy with the room they move you around the corner to Earl's Court, where the room was ok as it had been refurbished, although small. The Tesco isn't 24 hours in the weekend. They are budget rooms so be warned. You will also have to pay for everything extra, eg 10 pounds to store bags, 10-15 pounds for wireless internet.

Location is near to city center, but for sure there are many places like this near to city centre

Nothing attractive in it, bath is so small that it is difficult to use and room was not clear. Neighbours showed us a photo of an insect inside their bed. We will not use this hotel one more time

Reception staff was very friendly.

Location of the hotel was not the greatest; not particularly close to anything interesting other than the 24-hour TESCO. Rooms did not have an air conditioning, and the apartment building is located on a very busy street, which means that without air conditionning in the rooms, sleeping at night was very uncomfortable. Hotel doesn't have an elevator and has a very narrow staircase. The only double-bed room is located on top of the staircase. Rooms are not provided with safety boxes.

Friendly staff and decent location.

Room is are old, very small, badly insulated and generally unpleasant. No tv remote or bath plugs (presumably having been nicked by previous tenants). Had to beg for an invoice although the management was happy to take pre-payment (not just blocking, full payment upfront), including unjustifiable 5% 'credit card' charge (?). Furniture directly out of the Emmaus Reject Centre does not even stand by itself and has to lean against the walls. Presumably to compensate the crooked uneven flooring Wifi did not work at all and bed (3/4 bed in a double room) was very uncomfortable giving me a crooked neck.

location good

dirty, uncomfortable, noisy. Bathroom atrocious. Communal areas smell and are unclean. Would recommend not staying here.