Dylan Apartments Kensington  

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Please do not go to this hotel. Is a fraud and got nothing to do with the pictures they show. The first night they didn´t make the check in so we stayed in the streets until 4 in the night, second we were bitten by bed ticks (I´ve put the pictures in internet if you search ticks in Dylan Apartments Kensington). When we decide to leave they didn´t give us our money back and called the police!!!! They didn´t give us a receipt even. I´m going to prosecute them. Horrible!!!!!!!!!!!!!!

Only the location is good (metro station is about 5 minutes on foot) and the kitchen of corse.

It was very very small old room. There is no place for the second person. Wi-fi is not free, the water was very hot and I can't reulate that.

The room was very small but it had the basic items for self catering - microwave, kettle toaster. The bed was very comfortable and the towels were changed daily.

The room needed a fresh coat of paint - the paint was peeling off the walls in places and the window felt as if it would fall out. It is difficult to answer the next question with a simple yes/no as it would depend on the person to whom I was recommending.

Located close to tube, buses and shops.

Accommodaion was substandard and not what was shown in the web site photographs. Shower had a blocked drain. Kitchenette was no more than a sink and hot plate inside a rickety cupboard. Equipment in the kitchenette was dangerously wired into a light fitting with exposed bare wires that shorted out when used. Telephone was available in the room but not allowed to be used. Staff were generally unhelpful and would not refund our prepaid second night even though we had been forced to move out because the room was unsafe to occupy.

Nothing. The location was good, but the hotel itself was dirty and dangerous.

The girl at the desk made me pay for my room before I could view it. My room was at the top of a very steep flight of stairs. The room itself was very dirty with stained carpet which was threadbare in many places and which was a trip hazard. The beds had bedlice. I was disgusted and asked for a refund. They refused to give me my money back unless I moved to their sister hotel (York Hotel). This hotel was better and more expensive but my room was in the basement at the bottom of another very dangerous flight of stairs. Altogether it was a very bad experience.

Price, convenient location.

Not very pretty, but everything worked.

Rooms did not reflect website photos poor ammenities small bathroom broken window broken lighting loose wires which were tied together an left hanging from the ceiling lack of plug sockets-nothing in the kitchenette could be plugged in

I did not like that you could not check in until 14:00. We sat on the steps outside the hotel for 30 minutes waiting to check in. It would have been nice to get into the room a bit early. I realize that rules are rules, but a bit of compassion for 3 weary traveler would have been appreciated.

Location was alright

Described as an apartment- its actually a small room with a shower, toilet, bed and wardrobe- in the wardrobe is a microwave, sink and toaster. No double glazzing- or if it is its not good as could hear sirens all night Had to put a chair across the door as didn't feel safe in room Walls paper thin- could hear next room snoring and talking

It was secure building at the topfoor and was warn

There was no hot water in the shower and our room was up a douzen stairs which made it difficult to carry suitcases without a lift, despite being young and very fit young women

Very noisy - traffic is non stop all day & night. No double glazing so was very difficult to sleep. Too much furniture in the room so could hardly move. The space between the wall & bed was so small we had to turn sideways to get passed. About what you expect for london though!!

Locality to business meetings

Location was good after that I did not enjoy anything.

The hotel had no resemblance to the pictures of it on your website.