Best Western Waterford Lodge  

It is a real gem! Slightly olde world charm, great rooms, and the comfort factor of being part of the Best Western group. You are just a short distance from the New Forest, and close enough to Bournemouth without all the razzle and crowds. Make sure you're hungry if you dine in the restaurant, though! It is largely staffed by the Proprietors, and it shows in the level of service. Overall, one of the nicest hotels we've stayed in. I recommend it.

Good location close to the beach.

Attended Golden Wedding Celebration which I enjoyed very much. Appreciated that room was available earlier then expected

Was surprised that a hairdryer was not supplied.

Excellent Restaurant

Poor bathroom Bath only fit for midget Primitive shower Outdated Small Bearing in mind the room price - this was very inadequate

Hotel situated within walking distance of the beach

Would have preferred a lift at the Hotel

very restful and most convenient for a break from business and the service received was superb

the food and its suroundings

I found the hotel to be very tired and in need of a refurbishment, It had the feel of an old folks home. For a cost of £140 per night I felt I was grossly over charged

Plenty of room in the car park.food excellent if a little pricey but well worth the cost. Room good and bathroom very clean with all toiletries provided.general area of poole etc. well worth visiting and some lovely places to visit. Plenty of beaches for children etc. also wind surfing and sailing near by.we enjoyed our short stay.found the staff at the hotel to be very helpful and attentive to our requests and needs and very friendly.

Friendly staff. Easy flat walk to the beach. Excellent food. Nice big room and in a quiet location.

Not a lot to be honest - think for £150 per night it didnt quite hit the mark

TV didnt work properly and for £150 a night, two single beds shoved together wasnt what I was looking for. Staff weren't as friendly and helpful as I would have expected (got the deep sigh treatment when I asked for more milk for coffee on Sunday morning). Shower and bathroom really just adequate. We decided on this hotel and this tariff looking for a wow factor, we should have gone elsewhere really.

The staff were very friendly & helpful, nothing was too much trouble for them. The room we had was very comfortable, well stocked - tea coffee, the room was also very clean.We enjoyed an evening meal in the restaurant which was very good a wide choice & well presented. Breakfast was big & hearty just as a good English breakfast should be.

Hotel was overpriced for location and facilities. Staff were unhelpful. My partner turned the light off at the wall and got an electric shock and was thrown across the room; this then fused all lights in the hotel and since the only means of getting any help was via a note left at reception, and since we were plunged into complete darkness, we were unable to see the note or to do anything about it. Lights were resumed next day but no apology. Coffe/tea was meagre and supplies not replenished for next day. My partner found room very hot and after a sweaty night, pulled off the sheets so that we would have clean bedding. The staff merely made the bed with wet sheets and were not pleased at being asked to change them. We requested a call from the manager on departure, but so far, he has not bothered to ring us. I would not advise you to stay in this hotel.

The breakfast was wonderful