Best Western Waterford Lodge  

Excellent Restaurant

Poor bathroom Bath only fit for midget Primitive shower Outdated Small Bearing in mind the room price - this was very inadequate

Not a lot to be honest - think for £150 per night it didnt quite hit the mark

TV didnt work properly and for £150 a night, two single beds shoved together wasnt what I was looking for. Staff weren't as friendly and helpful as I would have expected (got the deep sigh treatment when I asked for more milk for coffee on Sunday morning). Shower and bathroom really just adequate. We decided on this hotel and this tariff looking for a wow factor, we should have gone elsewhere really.

The food was good.

I booked this hotel as a surprise for our wedding anniversary and the whole experience was extremely poor. The so called "superior" room that I booked was dirty and pokey and cetyainly not worth the £170.00 per night price tag. The lights didn't work, the tv was in such an awkward place it was impossible to watch, the massage chair was broken and we had a lovely view of the back of a car in the car park.When we arrived thought we would have some lunch and ordered a bottle of wine. About 20 minutes after ordering we were informed that there was no bar food until after 6pm (it was only 3pm at the time) I ended up driving to the local shop and buying some crisps as they didn't even have these behind the bar. I should have stayed at a Travel Lodge where I would have saved myself £150.00 and had a better experience. Did I complain, yes and was told I could have 20% off my next stay with them - as if I would waste any more money on this establishment!

The staff were very friendly & helpful, nothing was too much trouble for them. The room we had was very comfortable, well stocked - tea coffee, the room was also very clean.We enjoyed an evening meal in the restaurant which was very good a wide choice & well presented. Breakfast was big & hearty just as a good English breakfast should be.

Comfortable and as world travellers we found it not overbearing The bar and particularly restaurant staff were friendly and efficient

One point which you might consider is ensuring that the front door step is adequately marked. On entering my wife (73 yrs old ) took a tumble as she did not notice when she made her entry

The attention to detail, customer service, location. All in all, we will be back again.

It was a convenient location for us to attend a family wedding and we were disappointed with the room we were given (it was a Twin as requested) because of where it was in the hotel. The door opened out to a steep descending staircase immediately on the right of the door and that would have been dangerous for elderly folk. The room itself did not look attractive at all. However, the staff were happy to give us a different room. It was a double but the bed was over 6 ft and had we known that that bed existed, we would not have ordered a Twin. We liked the proximity to the sea and enjoyed being able to walk to it and along the front.

Well decorated bedrooms with good shower

Resaturant service very slow, poor choice of food

very restful and most convenient for a break from business and the service received was superb

the food and its suroundings

I found the hotel to be very tired and in need of a refurbishment, It had the feel of an old folks home. For a cost of £140 per night I felt I was grossly over charged

Easy access to Christchurch and the new forest, The Hotel was quiet and in pleasant surroundings. The breakfast was adequate and price for B&B was good

Room 2 smelt stale and had the kitchen vent outlet outside the window, we were moved to another room (17) which was a 3 bed room , nicely decorated and large. What is the point to stand the TV on the floor, difficult to watch.

friendly and helpful staff

room cool in the evening