BEST WESTESN Waterloo Hotel  

Hotel room was a separate chalet with parking outside.

Breakfast service was ok but staff did not keep up with replenishing food, glasses and juices.

The swimming pool and the breakfast.

Price - was not worth the money Tired decor in room Cheap toilet paper Lighting in bathroom inadequate

Friendly , courtious staff , great location , easy access

Lovley large room and huge bed. Would be a good place to stay in warm weather as each of the outside rooms had their own patio and furniture.

our room[no 55] most impresed

poor dinner service on the first night,far to long ,went to another hotel on saturday night meal serverd very quick considering they were packed.

After a long day of walking and climbing it was great to come back to the comfort of this lovely hotel and relax in the facilities I.E. swimming and spa. We intended on going out on the evening to view the area and to have something to eat, however as the atmosphere was so nice we decided to stay and eat at the hotel which was a good choice in the end as the food was lovely and the staff were very friendly.

After being stuck in traffic for nearly an hour due to road works outside the hotel, all we wanted to do was to check in, get to our room and then go and relax in the pool and spa, however after doing this we were told that the room that we had already moved into had no heating therefore we were being moved to another room, when we gathered our belongings and moved to another room there was no lighting in there and it had two single beds instead of the double that I had booked, therefore we again got moved to another room (third time lucky) the room was lovely, the staff were really apologetic and pleasant therefore my wife and I didnt raise a fuss, plus were too tired to complain as we didnt want it to spoil our much needed weekend away.

Quiet, informal ambience. Staff were very helpful after I broke my arm during my holiday (not at hotel!). Good parking. Convenient meal times.

Possibly more veggie options on otherwise comprehensive menu.

Staff friendly and helpful, breakfast plentiful.

The pool's jacuzzi was covered and not available for use at the time I visited.

Staff very friendly & helpful - facilities excelent

the environment is very good, it is such a good place!

there are only a few choice for the breakfast.

The location was pretty good.

Firstly the pillows in the bed smelt of others sweat. We had to cover them with towels in order to rest our heads on them. Secondly the restaurant:- their menu had several types of coffee for sale. I ordered a cafetiare for one and it was just a spoonful of nescafe instant coffee in a cafetiare container. When I asked the waiter about it he admitted it was instant coffee and just laughed.!!! I think this breaks the trade description act. The meal we had there was the most expensive we had on our trip, but certainly far and away not the best by a long shot.!!!!

Peace and quiet of rooms

Disappointed in food. 2 items were off the menu and we weren't told until trying to order I sent the soup back as it tasted vinegary and ascidic. Steak was also overcooked

The hotel was conveniently located and the food was exalent