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The Park Hill

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Newest reviews for BEST WESTERN Waterloo Hotel

  • Gillian
      United Kingdom
    August 25, 2014

    Loved the motel style accommodation and SWIMMING POOL

    Nothing

    9.6

  • Catherine
      Australia
    August 24, 2014

    Slightly difficult to carry luggage up stairs.

    7.5

  • Andrew
      United Kingdom
    August 23, 2014

    PARKING OUTSIDE ROOMS,GOOD FOOD,HELPFULL STAFF.

    WALKING IN THE RAIN TO THE MAIN HOTEL FROM THE ROOMS FOR MEALS .AND THE BAR.

    9.6

  • Nia
      United Kingdom
    August 20, 2014

    We had a swarm of wasps come into the room in the middle of the night and spent most of the night fending them off

    9.6

  • Julia
      United Kingdom
    August 19, 2014

    The gym was excellent for a hotel

    The railway past by out the back

    7.5

  • Austin
      United Kingdom
    August 19, 2014

    Friendly staff, clean hotel and beautiful area. The food in the restaurant was amazing!

    8.8

  • Anonymous
      United Kingdom
    August 18, 2014

    Excellent location and fantastic value for money. Very good breakfast included in price and admission to spa. The staff were particularly friendly and helpful and are a credit to the hotel! :)

    10

  • Karen
      United Kingdom
    August 16, 2014

    Accessible to all amenities. Restaurant great, breakfast superb.

    The springs in the mattress in room 38 are almost through. Bed very lumpy. Need a few good nights rest to recover.

    7.1

  • Helen
      United Kingdom
    August 14, 2014

    T he staff , pool .

    My booking was messed up And we were offered the room for the disabled which as we fortunately are not disabled was a bit difficult to find comfortable.

    8.3

  • David
      United Kingdom
    August 14, 2014

    "Delux" room was large, pleasant and quiet

    "Conventional" Room was small, too hot, and opening the window (only means of cooling) led to a lot of noise from the nearby road.

    5.8

  • Victor
      United Kingdom
    August 13, 2014

    Everything

    Nothing

    9.6

  • Judith
      United Kingdom
    August 12, 2014

    liked the location, nice clean room and comfortable bed, nicely decorated, very nice restaurant but a little expensive and could not book at a convenient time.

    Fan in bathroom was very noisy, we were not able to use the pool because of the hours

    7.9

  • Richard
      United Kingdom
    August 5, 2014

    The hotel is in the most beautiful location, Betws Y Coed. In the bottom of the valley, surrounded by mountains and trees, the river and fresh air. Good breakfast. A swimming pool and gym facilities though we had no time to use them. Plenty of car parking room.

    Bed a little to soft for my liking

    8.3

  • Anonymous
      United Kingdom
    August 4, 2014

    Good for kids and dogs

    No bins near the lodge rooms for dog waste

    10

  • Clive
      United Kingdom
    August 3, 2014

    The food, gym and pool were good

    The bed was uncomfortable and the service by the housekeeping staff was really poor

    5.4

  • David
      United Kingdom
    August 1, 2014

    location cleanliness

    hotel rooms dark

    7.5

  • Richard
      United Kingdom
    July 31, 2014

    Selection for breakfast. This was the only thing I missed from a 4star hotel

    9.6

  • Malcolm
      United Kingdom
    July 29, 2014

    Leisure facilities

    Restaurant very average

    7.5

  • Liam
      United Kingdom
    July 29, 2014

    The staff serving breakfast were quite rude and snotty

    6.7

  • Susan
      United Kingdom
    July 28, 2014

    Staff very friendly in all areas of the hotel - always ready to help with a smile. Main reason for choosing was the pool and location which didn't disappoint. Had to leave early due to illness and reception very understanding. Haven't been to Best Western since given a box room in a 4 star in Bruges. Will have to reconsider. An excellent 3 star hotel.

    9.6

  • Richard
      United Kingdom
    July 26, 2014

    Katie, a staff member helped us after a problem with a room and upgraded us free of charge. Staff were helpful and friendly

    It's a bit Welsh, a little rustic.

    7.5

  • Anonymous
      United Kingdom
    July 22, 2014

    Hotel looked like it had been recently refurbished.Room was very spacious, clean and tidy. Ate in restaurant and food was fresh cooked, not pre-packed reheated as many establishments now seem to favour. Staff friendly and helpful.

    Nothing

    9.6

  • Arnold
      United Kingdom
    July 20, 2014

    Food,dinning room,reception and the bar

    Bedroom window sill needed painting curtain hanging of the rail fan in bathroom sounded like a ships engine room step into bathroom is an accident waiting to happen noise from the kitchen was unacceptable ,not a relaxing bedroom which made it overpriced.

    5.8

  • Sheila
      United Kingdom
    July 20, 2014

    Great short break. Only problem Room 17 at back of hotel above the kitchens so could be noisy and have food smells wafting into the room. We had to leave windows open as no airconditioning in the rooms which was unbearable, a fan was given upon request which helped.

    8.8

  • Kulbir
      United Kingdom
    July 16, 2014

    Room was spacious and very clean and comfortable. We had lovely fluffy towels in the bathroom. The food was delicious in the restaurant and very reasonably priced. The staff were very friendly and helpful.

    We wanted to watch a World Cup Match and the TV in the bar area didn't work!!

    10

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